Jake Q
Do you like meat in the sandwich you just paid $14 for? If so do not order from this location. They will con you into spending your hard earned cash on lettuce and bread. You will open your sandwich and think hmm I think they forgot the meat only to be surprised that it is there you just have to eat half the sandwich to find the .075 oz of chicken you ordered is in fact there!
… moreAsh E. A
I usually love Jimmy John’s, but this experience was disappointing. My husband brought our order home and our bag was missing multiple items, both bags of chips and the large Kickin’ Ranch we paid for. Mistakes happen, but when I completed the survey to report it, all it said was “we’re sorry” with no option for a refund or to void the charge for the missing items.
When you pay full price, you expect to receive your full order or at least have a way to make it right. Hoping this location improves its order accuracy and customer service response.
… moreShawna Bernath
I love the smell of fresh bread right when you walk in! It is packed with meat and it’s my favorite places to get a delicious sub. We were in and out in no time and back to work in the hour. The staff was friendly and helpful when I customized my order and we’ll be back soon!
… moreChad Smolen
Ordered 2 subs at 1:15 in the afternoon, took more than an hour for them to deliver food. When I called the store they informed me they had ran out of multiple ingredients and were working on it with no idea on time frame for delivery.
… moreBabur Sadozai
Bad experience!! 7:30 PM OCT 22 when i 77entered JJ on Allen st castle rock no one was there waited a while then I called hello hello- this young girl came out of the back obviously not happy i asked to purchase one bread she responded we don’t have any so i do you have enough for a sandwich she responded what do you want i asked for # 16 she started to make it with no gloves first then realized and put on gloves i
… moreHumphrey Vives
Jimmy John’s on Allen Way here in Castle Rock is a great restaurant that makes great sub sandwiches to which my wife and I enjoy tremendously. Easily located off of Founders Parkway on the East side of Hwy 25, the restaurant is situated very nicely, is a very clean and well maintained business with a warm and gracious staff that welcomes you upon your entrance. The facility adheres to COVID-19 mask wearing and social distancing and highly recommend others to visit and consume some great sub sandwiches.
… moreKristen Sanchez
We used to love this place me and friend got two sandwiches I paid 22 dollars I showed the guy who was working up front that I paid , wish I got his name all I can say is that he look young , to call my bank to get my money back, the boys upfront really thought were trying to steal food were not dumb i could’ve paid 40 bucks for two sandwiches twice now that’s stealing and ridiculous, you guys should really fix the app big time !!
… moreS F
Just received my order. What a mess of a sandwich. Did someone sit on this before it left? The bread is stuck to the paper and everything is falling apart. I got a #12 and there is hardly any avocado. I also ordered a large unsweet tea and got a large sprite. This is the second time this has happened. I won’t be ordering from this location anymore.
… moreMichelle Eftang
Jimmy John’s is always very fast. I order GF and they always make the sandwich very tasty. I prefer my sandwich this way as apposed to with bread now.
… moreMelanie Crowley
Over the past 6 years, we have had one bad experience after another at this Jimmy John’s location. Tonight I placed an online order and sent my teenagers to pick it up. The employee turned them away, saying some guy already picked it up. I called and spoke with the employee. I asked her to remake it, because we didn’t get our order, and she told me she want able to do that and had to call her boss because she’d “never dealt with anything like this before” and didn’t even know if she had the ingredients to make the sandwich es…even though she had the ingredients 30 minutes earlier. Poor customer service and I’m done with giving them “another chance”.
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