Thuy Anh M.
We like stopping by this location when we’re in the area. The service is always great and fast, the sandwiches are always delicious, and there’s plenty of parking in front.
… moreHeather Evans
Listen, we love the subs here. We used to live in New Jersey, and we are at Jersey Mike’s all the time.
My poor review actually has nothing to do with the taste of the food or the guys working here. It’s a management/staffing issue.
My husband and I placed a carry-out order at 6:31pm, and were told that pick-up time was at 6:46PM. Great. 15 minutes.
Our order took OVER HALF AN HOUR (More like 45 minutes) PAST the pick-up time.
This is not due to the employee work ethic. They were working their tails off. They are OVER worked. Clearly, this location gets tons of business. WHY IS IT SO UNDERSTAFFED.
This makes for really frustrated and overworked employees and really hangry and irate customers.
There was a huge line of walk-in ordering customers and a ton of incredibly angry pick-up ordering customers.
My review is to try to get management to acknowledge this issue- PUT MORE PEOPLE ON THE CLOCK-
For the sake of your customers and your poor guys who are working their fingers to the bone. I seriously wanted to crash-out FOR them!
The pictures show my order time, pick-up time, and the actual time I GOT my order.
It also shows the ridiculous amount of orders they still had to fulfill NOT including their huge line of walk-ins.
DO BETTER!
… moreEric Goldman
We love this location. Always clean and food is always fresh.
… moreMark M
The food is decent but the service is terrible. I’ve now had 3 times in a row where I order online hours in advance and then when I arrive at the pickup time the employees haven’t even started my order. What’s the point of order ahead? Do better.
… morePomaikalani Tagata
3 fine gentleman made our night. The white guy cleaned the place spotless, the black guy generously sliced the proteins while also remembering our whole long order & the asian guy suggested dressing up our sandwiches “Mike’s way” which we’ll always do from now on, everything was so delicious. Another guy came in after us & we found his commentary towards these 3 gentlemen to be condescending & shallow but they serviced him regardless, didn’t feed into his ignorance & showed lots of charm. Very happy, will definitely be back for the turkey & provolone on rosemary bread, Mike’s way
… moreMary Anne Schwartz
I’ve lived in Natomas for a little more than 7 years and when I first moved here from the east coast, I was excited to see a Jersey Mike’s in my new neighborhood. After growing up in New Jersey, it’s always been a big deal to me to have a good sub selection near me. I have frequented this location on a regular basis over the 7+ years of living here and have had zero complaints. The customer service, food quality, appearance of location and timeliness has been spot on each and every time I come in. It’s so easy for people to find fault and complain when the most minor of an inconvenience happens and not enough people recognize and acknowledge when things go their way. I wanted to take a moment to recognize and acknowledge this company and this location in particular for doing what’s right day in and day out. I can’t emphasize enough how refreshing it is to show up to a business and have a perfect experience each and every time. Great job and keep this up!
… moreJosh Olson
Not a great visit. As a former restaurant general manager, this location needs some serious work. From building maintenance, to customer service and the actual product that people pay money for. When I walked in the door the cashier just looked at me and then back to the other team member that was making the food. He was not helping anyone at the time but still did not take the time to greet me or even really acknowledge me. Not a huge deal but it does go a long way in the end. While i was waiting in line i was able to take a look around and there were some holes in the ceiling tiles and the counter could have used a quick wipe down maybe by the cashier that was standing in front of the register waiting to ring some other patrons up. When he did eventually come down to the other end of the counter to take my order he was mumbling very fast and was difficult to understand. I get that it was slightly busy with a few call in/online orders but your customers still need to be able to understand you. However my biggest disappointment was the actual product. I was looking forward to my sandwich until I got home and opened the wrapping to see this… the bread was extremely dry cracking and flaky and the sandwich did not look appetizing at all not to mention the contents of the sandwich were all over the place. Won’t be back to this one for a while as there are much better places to eat in the area.
… moreL L
First time here. Had chicken salad sub. Don’t recommend unless you like bland food. No flavor.
Upon arriving the kid who was putting the chicken salad on my sandwich was my first point of contact. I let him know it was my first time there and was asking him some questions to such he wasn’t very helpful. However another customer inside was super helpful! He said he goes there all the time.
I will try the place another time but order a different sandwich
… moreTrevor Brooke
It’s Jersey Mike’s, it’s good. That’s expected. Customer service is also good. That is also expected.
The staff was really friendly and greeted me as soon as I walked in. Engaged with me while they made my food. Even while being busy, they were clear and communicated well with each other and customers. Food was good and quality was on par with how it should be. Would come back again.
… moreWebster, NY
8/25/20: Incredible pastrami Ruben ! The meat was like butter, so easy to bite into & chew & not fatty. I like my pastrami like that. Great root beer too! Nice staff when I stopped in in the evening. They were helpful answering my menu questions. Friendly. Clean restaurant. I went back for the buffalo chicken sandwich. It’s was great! 2/9/22: Around 5 pm: The guys working were professional, polite, mannerly, clean with changing their gloves after using the register, & the subs were very tasty!
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