

At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 5000 Mud Lane for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
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On my last night in Louisville, I decided to have a simple and delicious meal: a pepperoni pizza from Papa John’s. When I went to pick up my order, I was pleasantly surprised by the service from Laken. Her kindness, attention, and generosity truly stood out, making the experience even more memorable. It’s rare to find this level of warmth and care in customer service, and I’m grateful for this great interaction. Also, the pizza was perfect – flavorful, crispy, and exactly what I needed to wrap up my time in the city.
Thank you, Laken, for making this night even more special!
❤️❤️❤️ ❤️❤️❤️
If you are hungry, go somewhere else. This is the slowest drive-through ever!! Very disappointing. I was sitting there forever. I placed my order at (11:10pm). The order was supposed to be ready in 24 minutes (11:34pm) not true! I got my food at (12:00am). They don’t pull cars over if their food isn’t ready. So don’t waste your time placing a mobile order. They keep the cars at the window until their order is ready. Of course, my order was not hot enough. Plus, when you get to the window, they take their sweet time to assist you. I do not recommend this place at ALL!
BAD SERVICE!
I call the store I order the pizza from Mudd Lane Louisville Ky. I first spoke to a female staff member and asked why my pizza was left on the front porch without the driver knocking on the door. She informed me that the company used #doordash and the drivers do this all the time and there was nothing that can be done. I asked to speak to the manager. Conversation with the manager. I voiced my displeasure that door dash drive left my pizza on the front porch to get cold and did not knock. He said Papa John has a contract with Door Dash to help deliver pizza and there is nothing they can do about and it happens all the time. The manager said if I didn’t want it to happen I should pickup my pizza. This is extremely poor customer. If Door Dash does this multiple customers this reflects on poor customer service.
I recently ordered a pizza from #PapaJohns, and my experience was incredibly disappointing. The delivery driver never knocked on my door to let me know the pizza had arrived, leaving it sitting on my front porch and getting cold. This is completely unacceptable and reflects poor customer service.
I called the #PapaJohns location on Mudd Lane in Louisville, KY, to voice my concern. The first staff member I spoke to, a female employee, informed me that they use #DoorDash for deliveries and that this happens regularly. She mentioned that there was nothing they could do about it. I then requested to speak with the manager.
When I explained my frustration about the driver leaving my pizza on the porch without knocking, the manager simply said that Papa John’s has a contract with DoorDash and that it happens all the time. He even suggested that if I didn’t want this to happen, I should just pick up the pizza myself.
This is a major disappointment. If DoorDash regularly leaves pizzas undelivered to customers’ doors, it’s a huge reflection on the lack of quality customer service. I expected more from a company like Papa John’s. #DoorDashFail #PapaJohnServiceFail
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