
Nori Japanese Steakhouse. We are a locally operated and family-owned business. Our signature sauces and quality ingredients will make your dining experience one you’ll never forget! You can enjoy dishes from hibachi to sushi. Book your next party with us and let our chef entertain you and your guests at our teppanyaki grills! Thank you for your support!
Address and Contact Information
Address: 3400 Nancy St Unit E, Westfield, IN 46074
Phone: (317) 763-9903
Website: http://noriwestfield.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
This was my first time trying Nori, and I will not be returning.
I stopped in during my lunch break and ordered the hibachi steak meal with added noodles. While eating, I discovered a piece of metal stuck to my rice. I immediately returned inside to show the staff member. She apologized and told then quickly took the food to the back and asked if I wanted it remade, which I declined. I then requested a refund and was told she needed to contact a manager.
A male staff member informed me they were short-staffed and that no manager was on-site. When the staff member contacted the manager by phone, I overheard her say “the metal may have come from a grill tool”. She then proceeded to give me a refund but both acted as if it was no big deal. I did not hear the manager but judging by what she was saying it didn’t seem like there was any concern there either. This entire situation was alarming and unacceptable.
I am extremely concerned about the possibility that I may have unknowingly consumed metal. I documented the incident by taking photos, keeping my receipt, and recording part of the interaction. This experience was deeply upsetting, and as a result, I will not be returning.
Once seated (at a regular table, not hibachi—because apparently that matters for service level here), we waited quite a while just to be acknowledged. When drinks finally arrived, our beers were warm—seriously.
Things went downhill from there. We ordered soup, only to be told they were completely out of spoons – they told us we could either sip it if we wanted or wait for the next dishwasher load of spoons. We also never received utensils of any kind despite asking. We found chopsticks ourselves at a side station and asked for silverware only to be told they didn’t have any yet. We got 2 forks (for 6 people) towards the end of the meal.
The food itself took forever to come out, and when we asked for four more beers to go with the meal, the server showed up 20 minutes later with only one beer – that’s all they had. It was also room temp.
Our waiter showed up maybe 3 times total – zero attentiveness, zero care. The food was mediocre at best. The “fried rice” was just greasy brown rice with nothing else in it. We asked for sauce (who doesn’t love the yum yum and ginger sauce?!) and were told they were out of sauce cups so they could bring a bowl at some point. Maybe 2 minutes after the final bill came, we were asked if we wanted drink/water refills for the very first time.
The bill came to over $300 – we split with our dinner companions. The most egregious part was that they slapped on an automatic 20% tip. $40 auto-gratuity for what? A absent server, warm beers, no utensils, a comedy of errors all night? I have no idea what service deserved that kind of tip—certainly not this trainwreck. To add insult to injury, they suggested ANOTHER 20, 22 or 24 percent on the already taxed and auto tipped amount, unethical! See attached.
We left feeling ripped off, frustrated, and hungry for a real dining experience elsewhere. Save your money and go anywhere but here. Zero stars if I could give it. Terrible management, abysmal service, and overpriced mediocrity. Never again.
P.s. we sent an email trying to address all this and were completely ignored.
I don’t know what else to say about it. But it was definitely very good and just a nice pleasant dinner and evening altogether.