l Mann
Order a 2pc thighs and wing…the WING is what I wanted most. Got home after that SIMPLE order and got 2 THIGHS. CHECK YOU’RE ORSERS BEFORE LEAVING. I rarely eat out but was hungry after a doctors appointment. Yes, I’m pissed. And the top it off, the damn biscuit is hard as a brick!
… moreJosh Measles
Ordered a 3 pc dinner with a breast, leg, and wing. Get home, no leg! Paid for a 3 pc and got 2. Remember folks, these ppl work fast food bc they have no other skill and apparently STILL cant do their simple job. CHECK YOUR FOOD!!!
… moreTim Mcmichael
You have to order once in the drive through. And park and go back in to get the the rest of it! I got potato and gravy as a side with a chicken meal. But it came with no gravy. And the only chicken they had available was 2 wings. There service sucks! And they didn’t seem to care. AND because you can’t add a new review. On 10/26/25 drive through order id. AACJZM96ALQZ DT163. missing 2 cheese burgers, have to park and go in , they were ready at the counter.
… moreRobert Litton
After my 20 minute wait for my food, I asked the manager on duty how much longer it was going to take. She berated me and told me I didn’t order right and that I’d have to wait longer.
I just don’t think that being spoken to like this by Red was acceptable. I won’t go back here while she’s on duty.
UPDATE: It’s been a week after I submitted my complaint to corporate and no response. This comment by them below was just a way to try and save face.
… morePatsy Hamilton
The employees are courteous and efficient. The manager is awesome! She jumps in to help whenever they’re slammed. The food is always fresh, hot, and delicious.
… moreRaven Waters
Demetrius was an absolute joy! He was so hospitable and attentive. The rest of the workers were doing their very best with what they had and I just really enjoyed this visit to Jacks.
… moreRandi Smith
I ordered chicken tenders. There was hardly chicken. It was mainly bread. The tea tasted like it had been sitting there for a week. My daughter’s burger was cold. The fries were old. I guess the new of this place has worn off and they no longer care how they do things around here. I had to get them to change my drink and they put it in the same cup.
… moreLaura Gravitt
Food was so good. Employees are so sweet and helpful. Please keep the ribs sandwich. It was awesome.
… moreKala Brown
Absolutely love Golden Springs Jack’s! Quick and lovely a.m team! Brittany is always so welcoming! Thank you all!
… morePhillip
Britney (manager) is always on top of things. No matter where she is at in the store (back, front, or drive-thru), she keeps an eye on the front counter and makes sure no one is waiting unnecessarily. I see it every time she is there, and things run more smoothly when she is working.
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