Michelle Hogan
There was a group of three of us, we have never had Whataburger. So we found one and The food was amazing the burgers were amazing the people that waited on us were amazing I’m definitely going back for Whataburger.
… moreChristopher Adair
This franchise clearly does not do regional secret shopping or track throughput times accurately.. I have gone to this location on 5 separate occasions and never spent less than 25 minutes in the drive thru. I genuinely enjoy the food everytime I’ve eaten at other locations. I waited at the intercom for 8 minutes(had to time it) without greeting before leaving at 1210 pm while the 3 cars that were there in front of me received their food. Fooled me for the last time.
… moreKhristopher T
Do not! And I repeat Do not eat at this What-A-Burger in Arlington,TN. My wife and I found a piece of reddish/purple weave/hair in our food. Whomever was making the sandwiches it was their hair. I am going to officially file a complaint with Corporate and I will return tomorrow morning to speak with a manager. I cannot believe I found a piece of purple/red color hair/weave in my food! How disgusting. I drove across town to come to this specific What-A-Burger because it always seem to have great food and service. Tonight was awful. Furthermore, the fries were stale. I asked for fresh fries and the young man with the afro said loudly, “these fries are not stale, I’m cooking all the fries fresh”. That was true, but the lady at the front counter and I both agreed it was probably old grease. I am just in disbelief as this What-A-Burger is located in the subrbuan part of Memphis. Will not return. Again, Whomever hair it is should be easy to identify.
… moreThomas Burriss
This cruise is amazing! They always take great care of us. We come in with a group of 15 and order online, they always have our meal ready for us when we get here. La’Kayla Jones and her crew are a phenomenal Whataburger experience. La’Kayla even stayed after her shift to greet us at the door, made sure that all our meals were correct and had places set for us with straws and napkins.
… moreJon M.
First impression – I’m not impressed with the security guard chasing, literally chasing me away from the parking lot upon arrival. Apparently you can only use the drive thru and there are no signs or directions indicating… just Grumpy the Guard that will chase those kids off his lawn!!!
I can’t imagine the burger will be worth the 55 minute wait, but I will report back!
UPDATE: Large order of onion rings = 5 onion rings??? Clearly the guards are here to protect the onions!
Burger was tasty, service is struggling – clearly because it’s a new set up, new team, etc.
I’ll come back in a few weeks, hopefully they find their groove.
… moreMichael Richardson
The initial transaction went a little awry, I asked for the Promotional Chili Cheese Burger which I didn’t even know was an option until I saw it on the menu sign, then was told they don’t have the Chili on hand. Cool, back to what I usually grab. I ordered a Double Bacon Cheeseburger Combo. Then the Cashier didn’t know how to put an extra party on and at this point I wished I’d used the app UNTIL a beautiful lead by the name of Mariah swooped in and got the order input correctly. When the food arrived it was presented by a polite gentleman that reached the table before I was able to get to my feet and meet him half way. The burger itself was well made cheesy, greasy goodness with plump bacon that fully reflects the Whataburger name. Combine that with a prepacked Brownie that was surprisingly good I left fat and happy.
… moreTerry Howell
Lost a customer. Didn’t have the opportunity for an experience. Waited 5 minutes at the order counter. One lady yelled two at the counter two men walked by us. No one took our order. Last chance. I’ve been there for breakfast and they had no coffee. Enjoying Waffle House.
… moreGavin W
Everyone was really nice and caring and they didn’t get mad if you had to wait for you to order. The honey BBQ chicken strip sandwich is a must.
… moreC H
Why???? Why??? Why can’t they EVER get our order right? We had an order for 4 adults and two kids but I don’t
think that should be too difficult to follow the list of items we’d like on our burgers. 3 of the 4 burgers were made wrong and they forgot the sauce on the child’s chicken strips. The only part that had no mistakes was the drinks and that was because we filled them ourselves.
Everyone was very friendly, but I’m just tired of having the food be wrong every time we go there.
… moreEliangela Leon
Absolutely the WORST experience! I ordered online and they messed up everything — wrong items, missing items, and the food was stone cold. I had to drive all the way back just to fix THEIR mistake.
When I got there, the lady at the front desk didn’t even bother to say hello. She just looked at me and rudely asked, “What’s wrong?” (Excuse me, I am not a child!) Instead of apologizing, she tried to blame ME, even though she had my order ticket right in her hands.
This place clearly doesn’t care about customers. Cold food, wrong orders, zero professionalism, and staff with terrible attitudes. Disgusting service — NEVER again!
If you have money for food expend it in other place that really appreciate you as a costumer !
Arlington deserves better!!!
I reached out to customer service! I hope the owner cares about client.
… more