Hours
| Tuesday | 11 AM–8 PM |
| Wednesday | 11 AM–8 PM |
| Thursday | 11 AM–8 PM |
| Friday | 11 AM–9 PM |
| Saturday | 11 AM–9 PM |
| Sunday | 12–7 PM |
| Monday | 11 AM–8 PM |
Address and Contact Information
Address: 11010 51 Ave NW, Edmonton, AB T6H 0L4, Canada
Phone: +1 587-521-0015
Website: http://backstairsburger.ca/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Backstairs Burger | Smash Burgers and Milkshakes | Edmonton
Backstairs Burger (@backstairsburger) • Instagram photos and videos
Backstairs Burger, 11010 51 Ave Nw, Edmonton, AB T6H 0L4, CA
Reviews
I will say the fries and duck tots were good, but overall this delivery did not meet the standard we’ve come to expect. Hoping this was just an off night.
For the review I’m going to give the Google categories a try instead of my own, starting with:
ATMOSPHERE:
The interior of the place doesn’t look the best or even very appealing to me but you can tell it’s a relatively “newer” place, so it’s not in the image that the owner’s want yet. The area is small but not bad in the summer/spring since they have a few outdoor tables. The establishment would greatly benefit from expanding to the unit either north, south or both.
The floor does need to be redone. It has quite a few cracks and imperfections. One day last year I was sitting in the northwest corner of the shop and my chair leg fell into an open vent. I fell back and hit my head on the window. Luckily no one saw this and I just acted like it never happened . But this could happen to anyone so some maintenance wouldn’t hurt.
Of course the main thing that keeps the atmosphere at such a high mark for me is the music. My genre; 90s, early 2000s and 2010s rap, hip hop and RnB. Crazy good music, the only restaurant that tries to step out of the boring music fad without resorting to a lounge or bar setting. I would eat in this place just for the music alone.
SERVICE:
Everyone for the most part is friendly. All the folks working the kitchen have manners and are very polite and oddly enough, this has nothing to do with the grade I’ve given backstairs. No, the main issue with the service is their setup. Up until recently when I spoke to one of the staff, they’ve been using the “pay before you eat” form of dining. Paying before you receive the service you’re tipping for is a good way for people not to tip.
Most places that do this usually don’t get a tip, especially on someones first visit. People usually tip for the previous service we received, not the future service that we may or may not like. Now that being said, the tip option hasn’t shown up on the system the last few times I went. Meaning now I can’t tip at all to support the staff here.
Quite disappointing that it’s either the bad prepayment system or it’s no tipping at all. These guys definitely deserve tips.
One main issue that i see is the absence of a staff member in the front usually. Yes i realize that they have down time and yes I understand that anyone might be required to cook in the back, but this creates an obvious opportunity.
I never saw it happen here myself but I’m willing to bet my right leg that someone has walked in, grabbed a drink and left. I’ve watched people come in stand in the front for a few seconds then leave when I asked them if they needed something. I’ve told 2 people that the washroom isn’t for the public because I was the only person around. Hell, theft is rampant in the Rexall across the parking lot, so there’s no way a small restaurant with visible drinks haven’t had some stolen.
Not sure if it’s an option now but maybe when the restaurant gets bigger then the establishment should have a person at the front full-time.
FOOD:
Believe it or not, I don’t have much to say here. I’ve tried nearly every item on the menu and I try the feature burger whenever I’m around for it. For reference, the feature burger changes every month and they usually have collaborations with an influencer of some sort. I personally couldn’t care less about the influencer but the burgers are phenomenal. I haven’t came across any misses at all. Some random items like duck wings are crazy good. The poutine, along with all the fries are excellent. I really can’t say much more about the food. Go try it, it’ll be worth it.
OVERALL:
Prices are fair, most normal eaters would be okay with just the poutine or 1 burger. There’s nice people and great food. If you like burgers come here. If you don’t like smash burgers from other places, then come here and the food will change your mind.
Vegans stay away, you wouldn’t like it.
The experience today was not great. We waited over 30 minutes for our food, and when it finally arrived my burger was cold. The bun in particular felt like it had just been defrosted and was still cold to the touch.
Most of the burgers we ordered seemed dry and overcooked. The bacon especially looked old and dried out. Overall, it felt like the burgers relied heavily on sauces to be even somewhat salvageable.
For our family, the bill came to about $100 before tip, which made the experience even more disappointing given the quality of the food.
We were really looking forward to this visit, which made the disappointment even greater. Sadly, today was not a good representation of the quality we were expecting.