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Address and Contact Information
Address: 18921 E Valley View Pkwy ste d, Independence, MO 64055
Phone: (816) 800-4041
Website: https://www.chick-in-waffle.com/
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Order and Reservations
Order: Order online
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Reviews
S L
We came here when it first opened and had a good experience so came back today. Unfortunately they missed the mark and we don’t have any desire to come back.
It started with a poor customer service experience. The cashier didn’t smile, barely spoke, seemed annoyed with our questions, didn’t have a friendly bone in his body. Maybe he doesn’t love his job, but maybe don’t be in a position where you interact with people? The food can be good, but I have a hard time returning to places with poor service.
Sadly, the food wasn’t even good. Mediocre at best. The menu had changed and was difficult to navigate. You can’t just add a side, you have to add a drink and their selection was awful. Only one diet option and tea wasn’t fresh brewed. The tiny ketchup packets were annoying and no one offered sauce so we weren’t sure how that worked. We also didn’t realize we had a choice in waffles, no one asked. The employee was basically doing the bare minimum.
The chicken lacked flavor. Fries were soggy. Butter was so cold it was impossible to spread. Syrup wasn’t even warm. If you’re looking for good chicken & waffles, this place just isn’t it. And it’s way overpriced for the quality.
Lastly, while we waited at our table I scanned the rewards code on there just to see what their loyalty program was about…it opened up a page saying their rewards program is inactive. Ooook? Maybe don’t promote it then.
… moreIt started with a poor customer service experience. The cashier didn’t smile, barely spoke, seemed annoyed with our questions, didn’t have a friendly bone in his body. Maybe he doesn’t love his job, but maybe don’t be in a position where you interact with people? The food can be good, but I have a hard time returning to places with poor service.
Sadly, the food wasn’t even good. Mediocre at best. The menu had changed and was difficult to navigate. You can’t just add a side, you have to add a drink and their selection was awful. Only one diet option and tea wasn’t fresh brewed. The tiny ketchup packets were annoying and no one offered sauce so we weren’t sure how that worked. We also didn’t realize we had a choice in waffles, no one asked. The employee was basically doing the bare minimum.
The chicken lacked flavor. Fries were soggy. Butter was so cold it was impossible to spread. Syrup wasn’t even warm. If you’re looking for good chicken & waffles, this place just isn’t it. And it’s way overpriced for the quality.
Lastly, while we waited at our table I scanned the rewards code on there just to see what their loyalty program was about…it opened up a page saying their rewards program is inactive. Ooook? Maybe don’t promote it then.
Ernest Taylor
First time eating here and it was good. nice, modern place. floor was sticky and the table had syrup on it but besides that, it’s good food.
… moreDJ DRAY
First time and the employees had great recommendations. The cashier told me what he liked and he didn’t disappoint. Waffles were unique and better than other breakfast only restaurants. Sauce on the loaded fries absolutely brought the entire meal together. Chicken sandwich and fries were consistent with flavor and the portions are what you would expect for the price. Definitely recommending this to co-workers and friends.
… moreRay Jack
Went there yesterday for to go order haven’t ate all day looking forward to trying it again, spicy honey one was not made well fries were undercooked chicken was undercooked gave me the runs bad should have known something was wrong because food came out too fast less then 5 minutes but wasn’t trying to second guess it couldn’t even eat all of it had to throw it away only my second time at this location first time was good ordered it online no problem food was good now this, won’t be coming back at all this location $50 on food just to get diarrhea
… moreLiz O.
The only problem with this place is that it’s not closer to my house . It’s stupidly good chicken and the best fries I’ve ever had from a fast food place. The waffles are crispy golden perfection. Sauces are succulent deliciousness. Workers were so kind and patient and explained everything. Portions are large and the junior meal is perfect for kids. Will come back again when coming through Independence….hope they put a location in Olathe/Overland Park soon! Thanks for great food!
… moreDeborah Steakle
The cleanliness was poor which affected the overall atmosphere. Friends and I went there for the first time. No other customers there. The rest room was not clean. Toilet paper on the floor, trash can full, the sink not draining g well. The floor in the whole restaurant was sticky. Especially the hall to the restroom and in the restroom as well. With it being so not busy, these areas should be checked often and cleaned.
… moreJ Brown
I normally order the Asian chili wrap and it is generally very good. Today it was actually exceptional with just the right amount of pickles and Asian chili sauce. Whoever built this one today did a great job. When looking at the front of the wrap the very first bite contained cheese, a pickle, and a nice tender chicken strip covered in just enough Asian chili. The amount of pickles in this wrap is critical and they surpassed my expectations today. I know this seems like a strange review but pickles are very important to me. Support this place. No regrets. Pickle on my friends
… moreK K
It’s not very often we have lunch and take our leftovers with us. This might be the best chicken I’ve had anywhere. The chicken strip was so big it looked like a piece of catfish. The fries are yummy too. They have a variety of sauces and they’re all tasty. My favorite so far is the spicy honey, but I haven’t tried them all. My only complaint is how LOUD it is in there. Probably because of the way the ceiling is.
… moreScott
Stopped by this establishment on the way back east from a long road trip. I’ll start by saying the waffles were spectacular and I would just want a stack of them to consume, they were that delicious. The chicken was tender but it truly needed more spices in the dredge. The ranch was also too tangy and tasted like it was from a bottle, but I’m fairly certain it was not. My wife had the Tika Masala sauce which she said was very good, so some of the sauces are excellent. Fries were well seasoned and on point. Overall, a good meal and I would try it again.
… moreShawn S
Not my idea of a lunch, but my young daughter convinced me. Daddy will do anything for his sweet girl. I was surprised with the menu options. We ordered the Asian chicken on a bubble waffle. The entire time I was like . It was prepared and came out promptly with a side of syrup. I was impressed with this unique combination. It was gobbled right up. The restaurant was clean and staff appeared friendly. Kids love this sort of experience. I’m sure I’ll return.
… more