Bella MitchellAustin
Maybe not for Uber eats! I ordered 3 items 2 being the strawberry shortcake concrete. The other item which was a 5 layer Gelato came closed and perfectly fine. The concrete came with an open top and gelato and stawberries spilled all over the bag. I called asking why the top were left open as this is obviously an Ubereats delivery order. I understand the blending tops are open but knowing it’s a delivery order the blended tops should be proactively replaced with a closed top due to travel and the possibility that they may fall and being next to other food items also being delivered. The manager was not very open to problem solving. He wanted to give arbitrary reasons why this or that couldn’t happen or why it did instead of a simple apology and committing to seeing this as a area of opportunity to improve. Unfortunately this place gets a 2 our of 5 as the other item came in perfect condition. 3 points taken off for being reactive instead of proactive and the oppositional attitude of the guy who answered the phone.
… moreRay Mack
I’m always happy to shop black owned the team you have on Monday July 21 at 8pm need a raise they was super fast and extremely polite. I purchased the largest chocolate gelato they have. I purchased an apple pie confetti and also a strawberry gelato as instructed from before, the boss man said I could always call the order in as per his instructions. So I tried it out this day and it worked perfectly I’m happy he vetted his staff to bring customers joy into their life even though everybody doesn’t. Have a great day. They can bring a smile to that person’s face. This is what customer service and customer relations is all about, especially in a small community like East Orange I lived in East Orange for about 25 years and have been a journalist and reporter for about 7 yrs this was a great experience especially with this new generation, you usually don’t get this kind of service with this new generation most of them are usually rude and belligerent and it’s not a skin color. It’s just a whole generation Big ups to the owner once again. This is Mack11media digital news ️
… moreStarlica Reiné
Loved this cute, small and clean location. It’s just a store front however. But I was most excited to find parking space right next to it and friendly staff. Got a Gelato with wild black cherry icee. The custard was soo creamy. The best I’ve had in a long long time. Thumbs up.
… moreCharlie D
I ordered two qt size items (1 custard, 1 Italian ice) and paid almost $30 total for both. The custard container was lke half fulll and hollow in the middle.
… moreRoxanne
This place is cute. It’s simple you want ice cream, or an icee. Kids and adults will enjoy. I will be back
… moreAndres Rojas
Showed up on a hot summer day trying to get ice cream but the store was closed even though they open by 12pm. Super disappointed
… moreKareemah Yasmeen Williams
The workers here are extremely Rude and have absolutely NO customer service skills at all. I will take my family and travel out for another Rita’s location. I will not patronize this one nor will I suggest it to anyone who visits me here.
… moreShantaya Joyner
This is my favorite place to go to! Everyone I visit home in NJ this is my go to! I get the gelato that’s here in the picture or the blindini The custard is soo smooth and creamy and the ice is fresh with real fruit in it omg!
… moreAriel Lee
As others have mentioned, this location doesn’t open at 12, this day was around 12:30. Not sure if this is a usual occurrence or just a 1 off event. Otherwise, ice is still great!!
… moreKaji sanders
Customer service was amazing! Paige was super polite and sweet! She was the best!
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