Taco Bell

  3.9 – 505 reviews   • Fast food restaurant

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Find your nearby Taco Bell at 131 S Route 9W in West Haverstraw. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Taco Bell 10993

Order and Reservations

Order: Order online

tacobell.com

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Reviews

Laura S
I don’t want to write a bad review, but this particular Taco Bell could be SO MUCH better. Fromm my observations (today was not the first visit) there is too much concern with the drive thru: I am sure that is where most of the business is, but people do eat inside and to receive the food takes TOO LONG! There are order kiosks but they really need to have someone focused on the customers at the counter, also. They have workers preparing food (which seemed fine) and there were TWO people with drive thru headsets. I had placed a second order after finishing the food from the first order. TEN minutes later, the two plain soft tacos never came. I had to go inquire. The person who was also working the drive thru found the first, larger order in the computer but not the recent. Makes no sense. Finally got the tacos and they had the wrong shells- hard not soft. I get drive the is the money maker but for the two orders I placed, they were not difficult to put together correctly. I am saddened because I drive a distance to go to this Taco Bell because it is not combined with KFC and not at a mall stand. Hope they get their act together, because I see there are other lower scored reviews.
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Jennifer Jimenez
The lady who works the drive through was very rude and did not want to give the Uber Eats driver the order . You need better employees . Now the customer didn’t get their food because she refused to make the order again when the customer never got the first order so they re ordered . If she can’t work with customers and give good service she shouldn’t be working there.
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Eric D
Never coming back to this Taco Bell. I ordered one of the combos. 2 of my tacos were like this. They barely put any meat, lettuce, and cheese. They pretty much put a tablespoon of meat in the center. Just wasted my money at this place. I don’t know how they can serve this to you and think that it’s acceptable. I rather not complain who knows what they will do to your food.
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Haitian person
HORRIBLE CUSTOMER SERVICE !! HAIR IN MY FOOD . This was the worst I’ve ever experienced in my life . They let somebody steal my order & didn’t want to refund me my money & hung up on my face . So I placed another order & once it arrived I went in for a bite & felt hair in my mouth YUCK AND VERY TRIFLING . THIS PLACE NEEDS TO BE SHUT DOWN IMMEDIATELY!
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Rodríguez Family House
This place is bad, there is always a execisive wait time. They always do something wrong with orders. Poor management. The general manager Yuly is always being nasty to employers and customers. She always giving customers attitude if the complaints about the order being wrong.
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Brianna Nicole
The way the morning employees are so rudee. I come here all the time and have never had a problem before. I ordered some food online and walked in to get it I was standing there for about. 7-10 minutes. Me being nice I didn’t say anything cause maybe the food isn’t ready but it wasn’t busy. I realize that I wasn’t getting my food after the app say it’s ready and I see it done being made. I was getting the worst looks from the Spanish ladies that were there, everyone that passed us didn’t say not a word to us not a hi, no goodmorning just the meanest looks ever and they kept looking at us the whole time we were waiting.After like 3 minutes of my food being done they hand it to the only BLACK GUY WORKING THE DRIVE-THROUGH when we were standing right there for them to do it. I’m not trying to call anyone racist but the fact that I didn’t have to mention the order for my name cause they knew it was mine they just didn’t want to talk to us or hand us our food. If y’all are going to treat black people the same when they come in why are you working somewhere where you are going to see them!!
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Parthesh Patel
Worst experience ever I had. Also i order from door dash my order never right even though I called them after I placed order to make sure so they dont mistake still they did. Never again
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fgabo1
Drive thru was a disaster…my order was $5,42 so i gave the guy $20,42 and ask for mild sauce…He looks like forget my $15.change, no receipt and no mild sauce….i dont know what kind of operations going on there
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Jason P
Used mobile app. They didn’t call my name. Went up to the counter and had to say something. Not bad app though since u can modify and do add-ons.

Went back 2 days later. Same deal I said i was picking up. They had no clue what I was talking about. The lingo is something along the lines of mobile order.

But even after they understood what I was there for the order wasn’t ready nor started on. The manager had to point it out to one of the other employees on the screen. Hit I’m here 4 mins before arriving. It was somewhat busy at the time sok had to wait another 10 -15 mins. Maybe hit I’m here 10-15 mins before getting there depending on what ur ordering.

Had to remove 2 stars.. ordered steak nacho box because the pic said 2x the steak..

Total RIP off
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Melanie McKaba
I find the staff to be very unhelpful as well as rude. They seem more interested in talking than in helping you out. They treated all the customers as if we were disturbing their chat time. A couple of months can go by and then I forget just how much I dislike this place. One visit reminds me fast.
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