Address and Contact Information
Address: 15950 Hickman Rd suite #100, Clive, IA 50325
Phone: (515) 300-2670
Website: https://mariasiowa.com/
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Maria’s Mexican Food
Maria’s Mexican food Clive | Clive IA – Facebook
Maria’s Mexican Food, 15950 Hickman Rd, Clive, IA 50325, US
Reviews
Today I ordered 2 ala carte items….a street taco and regular carne asada taco. The street taco normally only comes with onions and cilantro and the regular tacos like the carne asada comes with pico and guacamole. My son had to pick up my order for me and when he brought it back home, the tacos looked like someone just threw them in the container and the carne asada taco only had meat and onions. I figured maybe it was an oversight or maybe they were busy and just in a rush, so I called.
The lady who answered the phone was not very nice and when I tried to explain that there was an issue with my order, it seemed like there was a miscommunication, so I told her I could just come and bring my order so she could see. When my son took me there, the same lady on the phone had a not so nice attitude and there was a bunch of eye rolls and smirking from her.
The guy that was cooking came out of the kitchen, laughed at the situation because while I was explaining and pointing out the obvious what was wrong with the order, the lady kept shrugging at me and kept saying “See, pico and guacamole is right there” in reference to the carne asada taco. She was pointing at it like there was something on there when there was none at all. When I asked where is it, with a straight face she kept saying it’s right there with a smirk. Then I asked about a refund and the guy laughed and said they couldn’t do a refund I have to get one through the app and she echoed the same thing.
The way I was spoken to and handled was like I was dirt and beneath them. It hurt me so bad to the point of tears and that’s when the lady offered to fix the situation. My order was remade and then she showed me my order and asked if it was okay and then apologized. I really don’t understand why she didn’t do that in the first place. I wouldn’t wish being treated like that on anyone.
That took another couple of minutes and we were out of the drive through.
They apologized for the mix up and were very friendly overall.
Based on the information I’ve told you thus far that doesn’t sound like a positive review. However I have to say the food itself made up for a lot!
All the flavors were amazing. There wasn’t a thing that we ordered that wasn’t delicious and still piping hot when we got home 10 minutes later.
Overall fantastic food, good service, I just think this time they missed the mark slightly for timing.
tortillas aren’t even homemade, and i ordered extra because i thought they were lol. my guess, they’re the cheap store bought ones.
rice looked good but again tasteless. i chose this place based off ratings but i’m sure this place has been rated by people with no tastebuds and people who’ve never had REAL, AUTHENTIC, mexican food. coming from a mexi/latina, this place is not it.
if u want real authentic flavorful food hmu
The chicken, beef, guacamole and other toppings were plentiful and really tasted fresh. Just one of the tacos would have been enough, but I really wanted to try both of them. You won’t be disappointed with the food if you stop here.
Food: 5
Atmosphere: 3
Character: 3
Service: 4
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