

For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Gilbert, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 987 North Gilbert Road for the ultimate SONIC experience!
Fast-food burger & fries joint with an old-school feel, including retro drive-in service.
Hours
| Friday | 6 AM–1 AM |
| Saturday | 6 AM–1 AM |
| Sunday | 6 AM–12 AM |
| Monday | 6 AM–12 AM |
| Tuesday | 6 AM–12 AM |
| Wednesday | 6 AM–12 AM |
| Thursday | 6 AM–12 AM |
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
GILBERT, AZ (N GILBERT ROAD) – Sonic
Sonic Locations in Gilbert, Arizona
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Reviews
I was initially served food that was clearly past its prime — particularly the fries, which were stale, cold, and inedible. My order was incorrect on multiple occasions, demonstrating a troubling lack of care or quality control. Wanting to give the store a chance to correct the issue, I drove back to the location to speak with a manager directly. Unfortunately, what transpired next only worsened the experience.
I addressed my concerns with the person identified as the General Manager, Barbie. While I calmly explained the issue, she stood silently, visibly annoyed, and uninterested — offering no apology, acknowledgment, or professionalism. While I waited for my order to be remade, I observed her go behind the window and spend the entire time glued to her phone. At no point did she check on the food, engage with staff to ensure it was being corrected properly, or show even the most basic level of customer service.
When I received the replacement fries, they were somehow even worse than the original batch. It was clear they had simply been re-fried rather than freshly prepared. They were dry, tough, and incredibly hard — like biting into overcooked croutons. I was stunned that any restaurant would consider this an acceptable response to a customer complaint.
I later called the location to speak to the same manager, only to be met with further attitude and dishonesty. She claimed to have personally watched the cook drop fresh fries — a claim that was clearly false based on the quality of what I received. When I calmly pointed out the poor handling of the situation and asked for the owner’s contact information, she refused, stated she was the General Manager, and then abruptly hung up on me.
This experience was disgraceful from start to finish. The food quality was unacceptable, the service was negligent, and the management was completely unprofessional. I urge you to investigate this location and take appropriate corrective action. This franchise does not uphold the standards your loyal customers expect and deserve from the Sonic brand.
Do yourself a favor and do NOT go to this location. Barbie the “general manager” will make you lose your faith in humanity and customer service!
Edit from about a week later, not only does it seem like management doesn’t care, but the employees don’t seem to care either. My girlfriend had gone about 2 days ago, got two twisted flamingo drinks. During happy hour mind you. Anyways, they were wrong. Don’t know how cause it’s pretty basic but wrong. She went again today around 315, happy hour. Order the twisted flamingo and when she got to the window was charged full cost, “isn’t it happy hour?” She asked. Yes, but it doesn’t cover specialty drinks and that was about it. Your worker was wrong. Also, they messed it up again. Now for management, do you not see all the crap reviews you have over the past six months? Yea I usually only leave reviews for crap service. But your team sucks, really. I mean look at the picture of the mozzarella sticks, that’s either a lack of intelligence to let them get that bad and still give to a customer or just a disregard for caring for the customer as well as owner/management.
me and my brother decided to just throw it up and go back for compensation but this is extremely concerning, especially for us because my brother has MS and is immune compromised. we’re just really disgusted and frustrated.
the staff were really understanding which was nice and let us choose anything for comp, but we are never coming back.
unfortunately, this is not even our first grievance with this location but definitely our last straw.