Address and Contact Information
Address: 5160 Boggy Creek Rd, St Cloud, FL 34771
Phone: (321) 895-5099
Website: http://www.piocoschicken.com/
Order and Reservations
Order: Order online
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Reviews
The first questionable sight was the hot food counter being completely unlit. Ordering was also confusing because the menu is positioned past the hot food station, near the register, yet customers aren’t allowed to order at the register. It creates a very awkward flow, and I watched this cause confusion for multiple customers during our visit.
I ordered the half-chicken meal with rice and beans. The food was cold, and the chicken had to be replaced three times due to poor quality. At one point I was handed a chicken neck bone instead of a thigh and a leg — it’s hard to understand how that mix-up happens. My wife ordered the mofongo with carne frita, which we expected to be fresh since it’s typically made to order. Despite waiting about 15 minutes for it, everything came out cold. No one ever let us know the order was ready, it simply sat on a back table near the register without anyone notifying us. There was also no offer of sauce or condiments of any kind.
On the safety side, the area near the soda machine has no mat or rug to catch spills, which is a slip-and-fall lawsuit waiting to happen.
Regarding the staff — no one in the front or back appeared to have any head covering, and no gloves were worn while serving food. Beyond that, the team clearly struggled with knowing their individual roles. There was a lot of visible confusion, and honestly, you could see the embarrassment on their faces. I felt for them, because this felt like a management failure more than anything else.
I offer this as genuine constructive criticism. I understand this location is still in its early stages of opening, but the current level of food quality and service is not where it needs to be. I hope the feedback is taken seriously and things improve because with the right adjustments, there’s clearly potential here.