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Headquartered in Norcross, GA, Waffle House restaurants have been serving Good Food Fast since 1955. Today the Waffle House system operates more than 1,800 restaurants in 25 states and is the world’s leading server of waffles, t-bone steaks, hashbrowns, cheese ‘n eggs, country ham, pork chops and grits.
Simple chain spot offering American diner fare & all-day breakfast, including signature waffles.
Address and Contact Information
Address: 10457 Sorrento Rd, Pensacola, FL 32507
Phone: (850) 455-4523
Website: https://locations.wafflehouse.com/pensacola-fl-1792
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Reviews
Dan A
My wife and I are big Waffle House fans and make it a point to stop in at different locations whenever we travel just to compare the experience. The food at this Pensacola location was exactly what we love—hot, fresh, and delicious, every bit as good as the best Waffle Houses we’ve visited.
Our waitress Ka’daisha was an absolute sweetheart—friendly, attentive, and made us feel right at home. Unfortunately, another waitress named Rachel really disrupted the whole meal. While we were eating, she was refilling salt and pepper shakers and kept reaching over/into our booth space without so much as an “excuse me.” It felt intrusive and uncomfortable. She was also slamming silverware and dishes into the sink so loudly that it was hard to have a conversation. She even stated right next to our table “lets dry some silverware, that should be fun!” We weren’t the only ones bothered—the rest of the staff looked visibly irritated, and even the manager seemed to be avoiding her.
Toward the middle of our visit we noticed that her shift was ending and she was going home. The moment she left, the entire atmosphere changed for the better. You could literally feel the tension lift, and the restaurant immediately became calm and pleasant again. The remaining crew was kind, professional, and clearly relieved.
Overall, great food and mostly wonderful people—we’ll definitely be back and just hope Rachel isn’t on shift next time. Ka’daisha and the rest of the team deserve huge props for keeping things together!
… moreOur waitress Ka’daisha was an absolute sweetheart—friendly, attentive, and made us feel right at home. Unfortunately, another waitress named Rachel really disrupted the whole meal. While we were eating, she was refilling salt and pepper shakers and kept reaching over/into our booth space without so much as an “excuse me.” It felt intrusive and uncomfortable. She was also slamming silverware and dishes into the sink so loudly that it was hard to have a conversation. She even stated right next to our table “lets dry some silverware, that should be fun!” We weren’t the only ones bothered—the rest of the staff looked visibly irritated, and even the manager seemed to be avoiding her.
Toward the middle of our visit we noticed that her shift was ending and she was going home. The moment she left, the entire atmosphere changed for the better. You could literally feel the tension lift, and the restaurant immediately became calm and pleasant again. The remaining crew was kind, professional, and clearly relieved.
Overall, great food and mostly wonderful people—we’ll definitely be back and just hope Rachel isn’t on shift next time. Ka’daisha and the rest of the team deserve huge props for keeping things together!
Alexis
I almost forgot to leave this review, but I’m really glad I remembered because Kay and Que deserve the recognition.
They are a stellar team. They went above and beyond making my food — everything was done quickly, efficiently, and correctly. On top of that, they were polite, communicative, and genuinely kind, which honestly made the whole experience stand out.
I’ll be real — I came in with an attitude. But the way they handled everything with patience, professionalism, and a positive outlook completely changed my mood. While it’s not anyone else’s job to emotionally regulate adults, their energy and customer service absolutely made a difference.
Kay and Que are great people and a true asset to this Waffle House. Thank you both for turning my experience around and doing your jobs with excellence.
… moreThey are a stellar team. They went above and beyond making my food — everything was done quickly, efficiently, and correctly. On top of that, they were polite, communicative, and genuinely kind, which honestly made the whole experience stand out.
I’ll be real — I came in with an attitude. But the way they handled everything with patience, professionalism, and a positive outlook completely changed my mood. While it’s not anyone else’s job to emotionally regulate adults, their energy and customer service absolutely made a difference.
Kay and Que are great people and a true asset to this Waffle House. Thank you both for turning my experience around and doing your jobs with excellence.
Carson Reed
Felt like a waffle home, only Waffle House I’ve been genuinely impressed with. Quality is great and the cooks are fantastic. Speedy and out of the way makes it quiet and easy but still solid.
… moreNatalie Brasher
So, typical Waffle House. You gotta remember when you walk into a Waffle House you did that to yourself so lower your expectations. Comparing it to other Waffle Houses, it was actually on the cleaner and calmer side. There’s not much around it which is nice. The orders were pretty much right; had to send some hash browns back for ham and cheese to be added and I asked for my eggs to be over medium but you see it’s more like easy. The people working at this location are kind and relatively calm. I loved my hash browns and I loved the raisin toast. Man that stuff is good. If you come with a group larger than 4 there’s not enough seating. But that’s just how it is. My aunt said the bacon was over cooked. 3 stars because I didn’t feel like they were trying that hard to do anything right but they were just trying to get orders out. Which again, it’s a Waffle House.
… moreMaksim Blair
Average Waffle House experience many decent meals here pleasant staff. Great location!! I decided to update this review, while the service generally remains excellent; the food is a complete toss up regularly the cook my order partly wrong. If you are looking for good service and okay food it’s not an awful choice.
… moreLee W
I love the food was so good, I recommend the all star with no grits but hash brown and sausage. The waitress was very pleasant and attentive.
… moreAugusto PaguagaValdez
Y’all can say whatever you all want about waffle houses bit my son and I really enjoy going. Today’s visit to this was was particularly a good experience Katrina was amazing, great staff with great customerservice. They made my son exactly what he wanted (not in the menu, )
… moreJessica Anne
While the service was exceptional, the food was overdone. My husband’s hash browns had sections that were black. When our server brought the equally black bacon, she immediately offered to get it recooked without us even saying anything. This is the second time in this location the food has been very overdone.
… moreAlex C.
Super friendly waitress. They were packed and still had food in 8 minutes. Delicious breakfast always.
… moreAzn
This Waffle House are very friendly staff and the way they serve the food is fast and hot. It is on your table after it gets done on the grill. You won’t get the food cold. The location is very convenient to our place.
… more