G V
Definitely one of my favorite local sandwich shops in the valley. Panera Breads always does it right. I’ve noticed this particular location in Paradise Valley off of Cactus Road the customer service is stupendous from my observations especially since I’ve been there multiple times. Today I got one of my favorites. The full size Bacon Turkey Bravo sandwich with extra greens and a bowl of Cheddar Cheese Broccoli soup. It was absolutely delicious.
… moreAlicia Doty
Panera has really gone down hill. I was super sick so wanted just a simple order and realized they updated their pricing to outrageous and skimp on quality. Avoid them! Not worth it. I added the chicken salad sandwich photo and it was a laugh.
… moreHaley Morgan
I’m going to give some grace as everyone has a bad day. I work in the service industry myself. But please tell whoever the manager was today that it’s incredibly rude to look at someone like they’re an idiot. My order was far back on the counter and my name wasn’t facing forward either. My order was not in the pick up window as it was supposed to be. So when I say I don’t see my food and she grabs the food on the counter and shows me my name and hands me the food in a rude manner that’s pretty unprofessional. One the food wasn’t where Panera said it was. And two you didn’t even display my name on the bag facing forward. I’m not about to reach over your massive counter to start grabbing random bags to see if one is mine? Gross and rude service from the manager.
… moreBrandon Zale
Our family (incl our two young toddler-aged daughters) eat at Panera frequently. At this specific location, our daughter was served a very underwhelming portion of the kids’ mac n cheese. My wife and I both thought the portion size looked very small, and our daughter even remarked, “that’s all I get?” The serving size was maybe a few spoonfuls of mac n cheese, far less than at other Panera locations. First my wife brought it to the kitchen’s attention, they just said “well that’s the portion size.” So I asked to speak with the manager and requested my money back, which I received. She let us keep the mac n cheese and even brought out another bowl for our daughter, which we appreciated. The rest of our food was fine. I hate when restaurants try to cut corners – we called them out on it.
… moreMichelle Scott
Although the food was good, the service was bad. Kayla and Corina have terrible attitudes. Very short with us – zero personality and compassion. It absolutely got my day off to the wrong start because they were rude to my parents. They had no patience for them not understanding the menu and things like that. Didn’t tell us to have a good day back or anything. They shouldn’t work at the registers with those horrid demeanors. Shoutout to Lupe though. She’s a light! So sweet.
… moreShaina M-h
This place is messed up had to wait on drive thru while I keep hearing their laughing joking and ignoring customers then I order sandwich chipotle chicken avocado melt !!! But what I got is totally different sandwich that I don’t know what it is ! I have to mention I have allergy to bacon ! And there is a bacon in the sandwich they gave me !!!What is wrong with this people who working here never ever again going back this is not first time and am sure won’t be last time
… moreAndrea M
I had possibly one of the worst experiences at a drive-thru, I ordered my food at 7:17pm and did not receive it until 7:40. I am extremely disappointed and frustrated with the service and quality of food provided. I ordered a Chicken Chipotle Avocado Melt and it tasted like iron and there was no Avocado. I would not recommend.
… moreMelissa Woodforlk-Whyte
I decided to try a different location because I received a gift card. This location was a little better. I ordered for pickup. I ordered the Pepperoni Mozzarella Melt that came with Kettle-Cooked Potato Chips. I also ordered the Agave Lemonade and a Brownie. The melt tasted and looked better than the first one I got from a different location, but lacked pepperoni. They do not put enough pepperoni on the melt. However, it was full of flavor. The chips were delicious and I recommend them. The Agave Lemonade was bitter and did not taste good. It lacked flavor. The brownie was delicious and I recommend it. The customer service was ok. My food was not where it was to be for pickup and I had to ask an employee for it. I do not recommend the Agave Lemonade from this location.
… moreMichael Lutz
Great eatery. Nice vibe. Friendly staff. Good food not half bad. Outside tables are fun to sit in the warm sunshine. I highly recommend this establishment.
… morePatrick King
I hate to give any place 1 star but my drive through experience was the pits in terms of customer service. Young lady at the drive through acted like I was an inconvenience, was un-friendly and pushed the food aggressively in my hands. Called the store and talked with Carla the manager and asked that she works with her teams customer service and was dismissed. I expect better from some place that charges $17 for Mac and Cheese and a drink. Oh and they got my order wrong….driving back now.
… more