Sharen Bennington
I ordered the Chipotle Chicken, egg, avocado this morning and I only had crumbs of chicken..probably not even a teaspoon. If they were out of chicken I would have ordered something else. Come on this isn’t acceptable. I’ve ordered this sandwich before and always good….but I usually stop at the Elyria restaurant on my way to work.
… moreJo Harper
Ordered a tuna sandwich and got a turkey instead. Thankfully, it was something I could still eat but definitely not what I wanted. I also wish all of the locations, not just this one, would ask what you want for the side. I never want the bread and would have preferred an apple but because I don’t get Panera that often, I never remember to switch it out. The price for this place is ridiculous but I just need to stay away from it. However, posting the review because of the disappointment in not getting the sandwich I wanted. Feel bad for whoever got my tuna because everyone isn’t a fan of tuna.
… moreEric
Walked in seemed like everyone was just having a good time. Store was practically dead. Ordered our carry out. Bread was not prepared. Pretty sure I saw different workers walk over and cut the same bread for 1 sandwich. Had to substitute bread on 2nd sandwich for baguette, had an INSANE amount of mayo on it. Wrong soup was served entirely. And forgot a bag of chips. Got home. Notified store of the wrong soup. They offered to replace it free of charge.
For what the food costs and the lack of service, this location is a strong pass. This is my 3rd time ever coming to this location with each experience being worse than the last within 5 years. I dont normally leave reviews at all but this one needs attention
… moreMr. D
I was very disappointed with the cleanliness of the restaurant during my visit at 2:00 p.m. on a Monday December 8, 2025. EVERY table was unsanitary and unclean, and the carpeting was littered with food crumbs, napkins, and other debris. I could not find a clean table. An utterly disgusting experience. Although the manager was apologetic when I brought this to her attention, the restaurant was not understaffed and the lunch rush was already over, which made the condition of the dining area even more concerning.
It also makes me wonder how many other customers had to dine in these conditions. Panera, you can and should do better. Please ensure the dining area is maintained throughout the day. The front vestibule is cluttered with leaves. It’s December ?
… moreAdriaunna Evans
Honestly pretty disappointed with this Panera. I ordered ahead on mobile, but still ended up waiting about 20 minutes in the drive-thru just to pick it up. When I finally got my food, everything was cold — even the soup. The BBQ chicken sandwich didn’t have any onions on it either, which kinda threw the whole flavor off. I usually like Panera, but this location just missed the mark today
… moreTaylor Oakes
I’m not sure what’s going on with Panera; if it’s this location or all locations. But my order today was horrible. First I ordered the chicken BLT that came without bacon. Then the bread on the sandwiches was very cheap compared to how they were a few months ago. The worst part was the “soup” which was basically water with a hint of flavor and I’m not even trying to be dramatic so I’ve attached pictures. They use to have the best soup and the best bread and it’s just gone down hill. They cheapen the ingredients and raise the prices and it’s really unfortunate.
The pictures show the “tomato soup” and “broccoli cheddar soup”.
… moreDan Zanotti
Routinely one of the worst panera‘s for service I have ever been to. You will wait at least 15 to 20 minutes in the drive-through if you are lucky. Do not recommend this site if you’re in a hurry!
… moreAthena Sevastos
They make incredible soups!!! I had Broccoli Cheddar!Just Wonderful!!!
… more-Artsy Photos LLC-
Some good healthy options. Pricey though. Clean restaurant and restrooms. Friendly staff . Not many gluten free or vegan options. Large assortment of breads and pastries. Sandwiches, soups, and salads offered. I like their coffee, however I hate the new dispensers, they are very poorly designed.
… moreTom Anderson
Love the sip club but the service at this location is awful. Managers are miserable and never a smile. Also, order is NEVER ready and I only order a coffee cup. Something is off here and it could be more profitable if changes were made.
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