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Visit your local KFC® at 7874 Highway 72 West for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Hours
| Thursday | 10 AM–11 PM |
| Friday | 10 AM–11 PM |
| Saturday | 10 AM–11 PM |
| Sunday | 10 AM–11 PM |
| Monday | 10 AM–11 PM |
| Tuesday | 10 AM–11 PM |
| Wednesday | 10 AM–11 PM |
Address and Contact Information
Address: 7874 Hwy 72 W, Madison, AL 35758
Phone: (256) 830-1964
Website: https://locations.kfc.com/al/madison/7874-highway-72-west
Order and Reservations
Order: Order online
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Reviews
enna
I’ve been here twice, never coming back. The first time service was super slow, it took forever to get my order, but at least the food was kind of fresh. Today, I wanted to try the “twister.” So I place an online order…. Was told through the app it was ready…. Stood there for almost 10 minutes, when I saw my order at the table behind the pickup stand… ready… people passed multiple times. No one stooped to help. There was even a lady waiting for a cashier, even longer than I was waiting. They knew we were both there, she had asked them a question about the chicken…. Yet still didn’t come over to help. I had to go through the drive through just to get my pick up order. Mostly everyone there has an unpleasant demeanor. No friendly customer service voices or manners. I had to send food back because it was horrendous. I didn’t think to check the wrap… how could they mess that up so badly too?
… moreRobert Shewmake
During a recent visit to Huntsville, Alabama, I stopped by the KFC on Highway 72 after noticing their outdoor sign advertising a buffet. Before going in, I called the store to confirm the buffet hours. After about seven rings, someone answered. When I asked about the buffet, they said they don’t have one. I pointed out that it’s advertised outside, but instead of clarifying, the employee abruptly hung up when I asked for the manager’s name.
Roughly 20 minutes later, I went inside to verify in person. There were several customers waiting and no one greeting or assisting anyone. After waiting about 12 minutes, I asked one of the employees if the manager was available—they didn’t even seem to know who the manager was. I then identified a woman in a different colored shirt who confirmed she was the manager, “Stephanie.” When I explained the situation and the hang-up call, she immediately became defensive, denied anyone had called, and walked away mid-conversation, leaving me and others standing there without answers.
This level of unprofessionalism from both management and staff is completely unacceptable and reflects poorly on the brand. I will be contacting KFC corporate to report this incident
… moreRoughly 20 minutes later, I went inside to verify in person. There were several customers waiting and no one greeting or assisting anyone. After waiting about 12 minutes, I asked one of the employees if the manager was available—they didn’t even seem to know who the manager was. I then identified a woman in a different colored shirt who confirmed she was the manager, “Stephanie.” When I explained the situation and the hang-up call, she immediately became defensive, denied anyone had called, and walked away mid-conversation, leaving me and others standing there without answers.
This level of unprofessionalism from both management and staff is completely unacceptable and reflects poorly on the brand. I will be contacting KFC corporate to report this incident
Jennie Loncon
Absolutely ridiculous to order on line for a set time and to show up you find out it was not made and they just started to cook your food. Then told you have to wait 17 minutes just to get an order you asked for at a specific time. People work and do things for a hot quick meal when they can’t do it at home.Absolutely insane to offer online ordering if you are not in fact fixing the orders to be ready for pick up when requested.
… moreGonzo James
Ordered online, when I arrived to pick up my food they had given it to someone else. There ain’t anyone working the front counter, and when I finally got someone’s attention and asked to speak to the manager, the manager never came out, I ended up having to wait another 30 minutes for my food. I’m not coming back here again and I don’t advise anyone else to eat here either as long as this is the quality of service that can be expected
… moreBrotherSean PeaceMaker
KFC on Hwy 72W in Madison, AL, provided a clean and cozy dining experience tonight. The lobby and seating area were well-maintained and inviting. ✨ The staff were polite, friendly, and did a great job wearing gloves properly when handling food, which is always appreciated.
However, the restrooms need a bit of a modern upgrade. While they were clean , the setup is outdated—you have to touch door handles, the commode handle , and unfortunately, there’s no hand sanitizer available. It’s something to be mindful of to ensure your hands are squeaky clean before heading back to your meal.
The service was a bit on the slow side tonight , but the employees’ kindness and professionalism made up for it. If you’re not in a hurry and looking for a well-kept spot for your fried chicken fix , this KFC is worth a visit. Just be sure to wash your hands thoroughly and bring your own hand sanitizer for peace of mind! ✋
… moreHowever, the restrooms need a bit of a modern upgrade. While they were clean , the setup is outdated—you have to touch door handles, the commode handle , and unfortunately, there’s no hand sanitizer available. It’s something to be mindful of to ensure your hands are squeaky clean before heading back to your meal.
The service was a bit on the slow side tonight , but the employees’ kindness and professionalism made up for it. If you’re not in a hurry and looking for a well-kept spot for your fried chicken fix , this KFC is worth a visit. Just be sure to wash your hands thoroughly and bring your own hand sanitizer for peace of mind! ✋
Browns Fan
Young guy working there was so nice and helpful. Wish I got his name. I just got home and the chicken that I received should’ve been thrown away hours ago. I won’t ever go there again.
… moreLorente Burrell
I came to pick up an order for delivery. I waited 25 damn minutes for the food. Pickup up time was 3:55pm. I got there at 3:50. I was not acknowledged until 10 minutes later. It took another 5-10 minutes before they even started making the order. Makes no sense when I am sure the order was received before I even arrived at the store!!! DO BETTER!!!!
… moreJoseph Chandler
They’ve remodeled this KFC to make it more modern and clean. Food was cooked correctly and order was correct. I love KFC! They do offer a military discount. The only thing that is a little annoying is that if you’re going to advertise you’ve got a buffet please put the buffet hours on the door. I think it would help. We stopped and came in and then realized that their buffet was closed. Otherwise it was a good visit.
… moreron Hillenburg
Tried. The. Pot pie. Today. Very. Good never. Had. Pot. Pie. Thanks. So. Much. Happy. New. Year. Great. Staff
… moreLynda Bartlow
Their sign has Buffet on it, but they no longer have the buffet . The chicken was soft not crunchy. Will not be going back.
… more