Ceciliajoc
I had delivery this evening. I could not be more satisfied with my food. It was steaming hot,fresh and mouth watering delicious. I only wish I would have gotten my delivery drivers name, she deserves recognition. Very polite friendly and respectful. I give the whole evening 100.
… moreDena Johnson
Love this place!! Dining in is our favorite. The food is always excellent and quick to come out. Mikayla is usually our server and she is the absolute best!! Super friendly and attentive. We drive from Marshall to Longview just to eat here. And the prices…can’t beat em!
… moreKahadiji D
I placed a customer pickup order through DoorDash and arrived at the drive-thru to pick up my order. The employee at the window repeatedly insisted that all DoorDash orders were required to come inside, despite me calmly explaining multiple times that I was not a delivery driver but a customer picking up my own order. I even offered to show my order details in the app while still at the window.
This situation could have easily been avoided by simply checking the order receipt or verifying the order type. Instead, I was instructed to come inside based on information that was later confirmed to be incorrect. As a result, I was required to enter the store unnecessarily, which made me feel singled out as my explanation was not acknowledged. My mother was on the phone with me at the time and heard the interaction and was equally surprised.
Once inside, another employee took the time to listen, review my order, and immediately notified the manager on shift. I later spoke with Tracy, who clarified that customer pickup orders are not required to come inside the store.
I also called the following day and spoke with the General Manager on duty, who apologized and confirmed that this is not store policy. While I appreciate management addressing the matter, the overall experience was disappointing enough that I will not to return or order ever.
Kaylee Waskom
… moreTrey Pierce
I wanted to leave a review about Alaysha Pierce. Her customer service is by far the best I’ve had since I have been eating there. She is very polite and patient when it comes to her customers. Thank you Alaysha for always having a smile and great customer service.
… moreHailey Jones
I just want to let my server Jordyn know that she did an amazing job! Very polite, fast paced, and always ready to fulfill our needs. Thank you very much Jordyn. Oh and the pizza was delicious!
… moreLexi Buchanan
I had a sweet server named jordyn and she was one of the best servers I’ve ever had! Very polite and well mannered! The food was good too!
… moreTiffany Perhot
Probably order to much pizza but me and my son love it, & really love the chicken Alfredo to! & every worker has been very helpful & kind & good customer service, especially Sara, she goes above and beyond, and I really appreciate her a lot!!! Thanks Pizza Hut for feeding our bellies
… moreTriston Barrett
Jordy from Gilmer rd was the best server I could ask for excellent customer service, up sales, and timing she always made sure my drinks were full and that we had everything we needed highly recommend asking her for a server
… moreKysen Jackson
Alaysha’s service is the best. Every time I come in to eat, I’m hoping she’s there to take my order. It’s right and perfect every time. Will highly recommend her as a service
… moreCurtis Parker
I thoroughly enjoyed my experience at this Pizza Hut. Alaysha communicated with me very well to make sure my order was exactly the way i wanted it. Would definitely recommend this Pizza Hut to others.
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