Dairy Queen Grill & Chill

  3.6 – 640 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out Dairy Queen Grill & Chill 28779

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Reviews

Maddie O’Neil
I have NEVER left a review but honest to God this is pretty upsetting. I pulled in at 8:45 and waited in line. Order was supposed to me ready at 8:50. It is now 9:23 and I am still waiting and still have not been able to talk to anyone. Fast food should not require 45 minutes of waiting.
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Mar Pepin
I came to this location because I was really craving some chicken tenders, and I knew that Dairy Queen had them, and they also offered a discount to WCU students. We went inside to order, but we were not able the get the discount for some reason. The food was reasonably cheap though, so that’s not really something that ruined my experience. I got the chicken strips basket and subbed the side of fries for the cheese curds, which was a small upcharge. The chicken strips were amazing and exactly what I wanted, crispy and tender. The texas toast was interesting because the “butter” was similar to what movie theaters offer with the liquid butter you can put in your popcorn. The cheese curds were really good but they had an oily aftertaste. All in all, the food was good and hit the spot. The service was really good and the workers were super kind, also.
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Saydie Bean
I usually don’t complain, but I just didn’t have a good experience. Ordered two lemon lime slushes: one wasn’t mixed fully and the other was a dirty cup that had some sort of specs mixed with it. Didn’t receive all of our food. The app doesn’t work and wouldn’t give me a refund so now I have to call my bank and corporate for a refund. I ended up paying nearly $50 for our meal tonight. Didn’t give us a number or anything and wouldn’t say when I’ll get a refund. The tenders we ordered was overfilled with bbq sauce and leaked out of the box. The only good part of this experience was the guy in the window was kind and kept apologizing.
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Maxx Lane
Do not eat in this restaurant! The restaurant is filthy from the outside to the bathrooms the employee who took our order was dressed in a dirty t-shirt that she obviously had worn to work from her home the food was inedible and there were ants crawling on the walls check out the photos I’ve listed below and make up your own mind I reported this to corporate but have not heard anything back from them!
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ArgentAconit
Drive thru wait is 20 minutes at best if you want service here.
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L Cardinal
I stopped here today for an ice cream cone. Fast and friendly service.
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Douglas Ryder
Really nice place. Very clean. Very friendly people. DQ chili dogs and soft serve I’ve cream have always been some of my favorite things to eat and I wasn’t disappointed here.
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Juan
Recently, I had the unfortunate experience of dining at an Arby’s location, and I feel compelled to express my deep dissatisfaction with every aspect of my visit. From the moment I entered the restaurant to the time I left, the experience was nothing short of terrible. What was supposed to be an enjoyable meal turned into an ordeal that left me frustrated, disappointed, and determined never to return.

First and foremost, the staff at this Arby’s was shockingly rude. Rather than being greeted with a smile or a friendly welcome, I was met with eye rolls and an attitude that made me feel like I was inconveniencing them simply by placing an order. When I politely asked a question about the menu, the employee responded in a dismissive and irritated tone, as if I should have known the answer myself. It’s one thing to be busy or under pressure, but basic courtesy and respect should never be too much to expect.

The food itself was equally disappointing. I ordered what I thought would be a fresh, hot meal, but what I received was cold, greasy, and unappetizing. The sandwich was soggy, the meat tasted old, and the fries were limp and flavorless. I’ve enjoyed Arby’s at other locations in the past, but this particular meal was downright nasty. It was clear that little care had been put into preparing or presenting the food.

As if the poor attitude and bad food weren’t enough, the service was painfully slow and disorganized. I waited far longer than reasonable for my simple order, even though there weren’t many other customers in line. When my food finally arrived, it was incomplete, and I had to go back and ask for the missing items. This only seemed to irritate the staff further.

Finally, the atmosphere in the restaurant was incredibly unpleasant. The dining area was loud, chaotic, and dirty. Tables hadn’t been cleaned, trash bins were overflowing, and the noise level made it impossible to enjoy any part of the meal. Rather than a casual, comfortable place to sit and eat, it felt more like a stressful, unpleasant environment that I couldn’t wait to leave.

In conclusion, my visit to Arby’s was marked by rude staff, nasty food, poor service, and a terrible atmosphere. I hope that management takes this feedback seriously, as no customer deserves to have such a negative experience. I sincerely hope improvements are made so that future guests do not have to go through what I did.
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Dave Bowman
This place stole my money because it’s a franchise and they shut their store down at 5 on a weekday and can’t put a closed sign up. But they park their vehicles in the drive through and stand outside freight training cigarettes and complaining about how they have no help. I understand Covid sucks but put a sign in the door and stop taking peoples money. This picture was taken at 8am on a Saturday as them and the store manager of shell sits outside and smokes and eats up payroll. I imagine that’s why they can’t afford to stay open past six.
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Daniel Skinner
People serving us were awesome. The resteraunt was slow, but Tanoka and the folks were extra kind! The food was very good! Burger was tasty, fries were good and hot!! My banana split was absolutely delicious. My wife got a salad and said it was great!the crew knocked it out of the park!!!
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