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Address and Contact Information
Address: 2372 W Indian Trail, Aurora, IL 60506
Website: http://factor75.com/
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Factor 75
Get 50% off your 1st box plus free breakfast for 1 year! Our chef-prepared meal delivery services come with fully cooked, ready-to-eat meals delivered to …
Factor 75 Jobs, Employment in Aurora, IL | Indeed
226 Factor 75 jobs available in Aurora, IL on Indeed.com. Apply to Operations Supervisor, Order Picker, Forklift Operator and more!
Factor 75, 2372 W Indian Trail Rd, Aurora, IL 60506, US – MapQuest
Factor 75, located in Aurora, IL, offers a rotating weekly menu of ready-made meals designed by chefs and approved by dietitians. Customers can select from …
Reviews
Donna T
The food was tasty but dealing with them was So irritating. I signed up Using a discount. I chose 4 meals for delivery and favorited 11 meals and set up likes and dislikes. I chose mostly salads and indicated that I preferred vegan or fish. Well, as a busy person, the next week I didn’t choose my meals in time. WHY did they send me chicken and beef meals and only one fish. AND they DID NOT choose any of the 11 meals I favorited. They did this TWICE. What a waste of money. I had to cancel.
Jeez! It was so simple. Just send me any of the 11 meals I favorited. And it would’ve been fine.
… moreJeez! It was so simple. Just send me any of the 11 meals I favorited. And it would’ve been fine.
Steven Clark
This company promots food waste! Been using it for 2months very happy until today called and asked for a delivery tobe cancled 5 days before it arrived they could not. I said I was happy to still pay and they said there required to still deliver. I am traveling for work the next 6 weeks and this food is going to roat on my poarch as I just moved and dont know anyone in the area. Trully a shame there planning to let food waste with a 5 day notice before delivery when theres hungry people in this country.
… moreNicole Locascio
Had issues from the very beginning.. our first box never arrived. We had several boxes after that with damaged meals, which I wouldn’t be surprised if that was from them throwing the boxes on our front porch (we’ve seen them do this on our Ring doorbell more than once). Thankfully it was easy to get refunds, but I had about $240 with of credits from refunds to show you how often we had issues. Meals were good but not amazing. The only reason we kept using Factor is because I had a discount from ID.Me. Happy to finally ended my subscription today. Would NOT recommend to friends or family.
… moreRe Wahlay Daw
I had a very disappointing experience with Factor 75. I ordered my first box just to try the service. After it arrived, I deleted my subscription because I didn’t plan to continue. Somehow the subscription was reactivated without my knowledge and I was charged again.
I called customer service the same day the charge happened, but they told me they couldn’t issue a refund. It’s frustrating to be charged for something I did not intend to reorder, especially after canceling my subscription. Based on this experience, I would not recommend this company.
… moreI called customer service the same day the charge happened, but they told me they couldn’t issue a refund. It’s frustrating to be charged for something I did not intend to reorder, especially after canceling my subscription. Based on this experience, I would not recommend this company.
Mystee Sheppard
This company is incredibly misleading. I signed up for an account, upon reviewing the menu options realized I had allergies to most of the foods so immediately canceled the account the same day. A food order was still processed. No email of any sort to let me know, just a delivery text message. When I contacted customer service they said canceling subscriptions and canceling deliveries are two separate things…what??? Buyer beware.
… moreJoanna Gergely
This company uses misleading marketing practices and then takes zero responsibility when customers are charged hundreds of dollars without clear consent.
I signed up for one subscription only. Later, I saw a “Refer a Friend” promotion that was presented as a one-time referral offer. My adult daughter signed up just to try it. At no point was it made clear that this would create a second full subscription tied to my payment method.
As a result, I was charged $281 per box — twice. A total of $562 for boxes I never knowingly agreed to.
When I contacted customer service to explain and request a refund, the representative was cold, robotic, and dismissive. He repeatedly said nothing could be done, showed no concern for the confusion or the amount charged, and made no attempt to resolve the issue. This felt less like customer support and more like scripted denials.
Beyond the billing issue, the food itself is underwhelming and repetitive — many meals taste nearly the same and are not worth the premium price at all. I am writing this so you don’t have to experience the same frustration with customer service or waste your money on food that doesn’t even taste good.
Don’t waste your money.
Between the confusing referral setup, the massive unexpected charges, and the terrible customer service, this company has completely lost my trust. I will not recommend this company to anyone and will actively make sure the people I care about stay far away from Factor.
… moreI signed up for one subscription only. Later, I saw a “Refer a Friend” promotion that was presented as a one-time referral offer. My adult daughter signed up just to try it. At no point was it made clear that this would create a second full subscription tied to my payment method.
As a result, I was charged $281 per box — twice. A total of $562 for boxes I never knowingly agreed to.
When I contacted customer service to explain and request a refund, the representative was cold, robotic, and dismissive. He repeatedly said nothing could be done, showed no concern for the confusion or the amount charged, and made no attempt to resolve the issue. This felt less like customer support and more like scripted denials.
Beyond the billing issue, the food itself is underwhelming and repetitive — many meals taste nearly the same and are not worth the premium price at all. I am writing this so you don’t have to experience the same frustration with customer service or waste your money on food that doesn’t even taste good.
Don’t waste your money.
Between the confusing referral setup, the massive unexpected charges, and the terrible customer service, this company has completely lost my trust. I will not recommend this company to anyone and will actively make sure the people I care about stay far away from Factor.
Caroline Oliveira
They deliver what they promise — the meals always arrive on time and are well packaged. What made me cancel my subscription was that I found the portions small, and the meals don’t look very appealing because sometimes the delivery box gets flipped and the food ends up messy. As someone who eats with eyes first, I didn’t enjoy that. But if that doesn’t bother you, and you’re okay with the portion size, then I do recommend it.
… moreMelissa Dammiller
I have been using factor for about three months now and am very upset with their lack of food safety concerns. Two weeks in a row I have received the meals above the safe temperature (41F). The first week I reported it and asked for extra ice packs. Seems like a simple enough solutions, right?! Apparently not, second week same situation. Meals above temp and I don’t know how long they’ve been like that in the shipping process. Customer service will not talk about the ice, only offer a credit towards the next order. Extremely poor customer service.
… moreJamie Steiner
Be very careful with this service. I created an account to try them. I logged out before purchasing then logged back in. That some how created 2 accounts. In addition the first delivery was supposed to be 50% off. They charged me full price. I called their help line to 1- cancel my membership and 2- to get a refund. The customer service rep said that all accounts were canceled and I’d be receiving my refund. I have not and today they just charged for another week of food. I called back and supposedly they will be refunding my money and assured me that all accounts are canceled. We’ll see.
… moreJohn Gerber
My wife and I have had nothing but a positive experience with Factor 75. The food arrived as promised. The food has been fantastic! Factor 75 has made dinner time for us an easy, flavorful & no hassle time saver for our busy schedule. Looking forward to our next delivery!! Seriously, my chicken is rarely this tender:)
… more