

Bakery specializing in Cuban coffee drinks & South American fare like arepas, alfajores & empanadas.
Address and Contact Information
Address: 1700 Montopolis Dr, Austin, TX 78741
Phone: (512) 840-9066
Website: http://www.cafenenai.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Cafe Nena’i (@cafenenai) – Austin – Instagram
Cafe Nena’i | Austin TX – Facebook
Cafe Nena’i – Square
Reviews
The person serving here is the less friendly woman I’ve seen. Not a friendly smile. Respond to questions as if you should already know.
Just because of this lady I won’t go back!!!!!
No dressing or ají for Empanada. I asked about the dressing for empanada and the lady just said: oh es Que tienes que pedirla. (How the customer supposed to know?) so I asked please to get one and she said: no we don’t have lol!
Wanted to love it. This lady made me hate it. She makes you want to leave the place asap!
The service is appalling, and very inconsiderate of its guest.
Today’s experience started out with the lady behind the counter saying that I could not drink the coffee I brought from another location, as it had a logo. I have never seen any signs that say no outside food or drinks allowed.
As of 12pm they had run out of arepas and they had no sauce for their empanadas.
Once we ordered our 4 empanadas: 3 chicken, 1 beef, and a coke for $29.35, two of the four were cold! To the center, it felt like it was just taken out of the fridge, we told the lady and she didn’t even apologize for giving us cold food. She did take it back to rewarm.
Additionally, when my husband went to ask for forks and knifes, she was distracted with her friends at the cafe, and made my husband wait to be given the basic utensils for our food.
This whole experience has made me rethink of coming back, rude staff, inconsistent food, and overall a very negative environment.
During our time there, 2 people (the staff friends) were sitting at the counter, and one person came in to get coffee, and my husband and I. The place was not busy, there was absolutely no reason to get this bad of service. The cafe didn’t even try to do a service recovery; they just gave us the empanada back and didn’t not apologize for their lack of service.
I can’t believe I went here after a year of living in the neighborhood, they have great pastries and food coffee. 10/10 would recommend
The baked goods are made fresh daily.
There are so many authentic south American treats here I can’t wait to bring my parents here when they visit.
It’s awesome to see a mother and daughter running such a homey Cafe.
#family #home