Topher Ellis
Visited this Panera Bread location for quick take out lunch. There was no one to take an order so everyone was ordering from self-serve screen. Since I don’t visit Panera bread often I wasn’t sure what to get so ended up with cobb salad. The place was kind of busy but only one person in the kitchen so it was a bit of a wait. She was quick but it was busy. I think the food at Panera is better dine in.. The salad was a bit soggy by the time I was able to eat it.
… moretommie mullaney
Lousy food prep. Instead of making more food, they scraped the bottom of the container for the soup which was all mushy, and filled the rest with croutons just to fill up the cup. Sandwiches while not hard to mess up, were clearly slapped together.
Sadly we were the only customers in the building so there was no excuse other than poor laziness.
All 9 tables outside including the chairs are covered in bird feces.
I get the workers wages are probably quite low, so there is clearly a lack of motivation in the workplace, but the customer pays in the end.
Not to forget that 1 cup of tomato soup is $7 which is diabolical. Ill pay the price for soup, not a cup of croutons covered in soup.
… moreJennifer Alvaro
Went to this location today for lunch with my daughter. It was very good. There was a small line when we arrived but it went fast after another cashier stepped in. We ordered and the food came quickly. The food was delicious. We sat inside and enjoyed our lunch. I enjoyed the autumn squash soup, it was hot and tasted just right. I got the side of bread which is perfect for dipping into the soup. I would highly recommend you visit this location. Definitely will be back in the near future.
… moreSteven Mayer
This Panera is the worst. Their customer service is really the pits. We placed a delivery order for our group and after 3 hours it was never delivered. The manager of the restaurant was called several times during the three hours. Each time he assured us that the order was “on the way”. Apparently he lied for three hours – I don’t understand this. Sounds like a new manager is needed.
… morea.i.g.
I tried getting in contact with an associate or manager multiple times today, but I haven’t been able to get through to anyone. As someone who has worked numerous service-centered jobs, this place is ran terribly. I placed my order 15 minutes in advance, waited an extra 10, and dealt with rude staff, especially from a woman that I am presuming is the manager. My order was incorrect even after waiting 25 minutes, but I needed to get to work (which I was already running late to), so I ended up not eating breakfast.
… moreJ. A.
Not even good enough for rats to eat! This location was surprisingly filthy. The glass on the pastry cases had a film of grease, grime, and fingerprints. The drink station was coated with thick and nasty syrup, every table was dirty, ground food into the tiles and the bathroom- disgusting! No soap, fecal matter splatter all over the toilets and months worth of clear neglect.
How the health department has not fined them is beyond me.
They should be ashamed to be located in the Coconut Point area.
… moreKasandra Talley
I love Panera bread. Their food is always amazing but I would never come back to this location. Everyone was so rude to me and my mother who wanted a nice day out after hospitalization. After ordering I read the sign that said to ask for the cup I ordered at the pick up counter. So I went up to The two girls working the pick up counter gave me attitude when I asked for my cup I ordered for my mother. The blonde one said “one second” and never received it and the girl who actually handed my food slammed it down at the counter and I asked for the cup once more and she said “in the bag”. Terrible terrible service. Not to mention there was something hard in my salad. It was a solid black object definitely not for consumption. I will never come back here again!
… moreAlex
I had a piece of someone’s glove in my salad. I discovered it while talking a bite. Mixed amongst the leaves, i started choking and immediately spit it out. Absolutely disgusting.
… moreMolly M
This is the bread they put my sandwich on.. always issues at this location.
… moreMaurice Belden
I have gone into the Coconut Point Panera many times in the morning over the past few years but recently have found it far from enjoyable. The new morning manager is loud, obnoxious, and makes staying there to enjoy my coffee and bagel impossible. Yelling and loudly singing?? makes me want to go to a quieter place to enjoy my breakfast. I hope management sees this and reacts accordingly .
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