J Bird
The staff was very friendly and accommodating. The store was clean and nicely organized. The food and coffee was okay. It wasn’t no fault to the employees but it just doesn’t have a quality taste. Can’t vibe with the coffee.
… moreTara S
I’m a driver and Dunkin’ is my favorite, being that I’m from Massachusetts. I stop at several different locations daily throughout the Dayton area and this is one of the newest locations and one of the worst. My first visit was met with a lazy, uninterested staff, one with her back to the counter and on her phone After waiting and while being ignored, a gentleman finally greeted me and asked me why I was there (mobile order). Today was no different. I made a mobile order and when I walked in to pick it up there were 2 employees working. Neither greeted me or said anything for that matter. After a minute of waiting, the drive thru worker handed me my drink from the drive thru staging area (set it up for in store pick up) and didn’t say a single word to me. Not hello, not thank you, not have a nice day, NOTHING. This is absolutely unacceptable customer service behavior. I will gladly patronize the locations that call me by name when I enter because that’s how often I go, instead of this lazy culture that seems to have formed in West Carrollton. Do better because I won’t be back.
… moreDiana Hayslip
Dunkin’ So new it isn’t in Google Maps! But it’s OPEN!!!!!
☕️ Absolutely a wonderful spot to sit on patio and sip coffee in morning or watch sun go down in evening. Dunkin’ menu is well known. Great coffee, sweets, and sandwiches! The Staff are so new but are very eager to serve. Thank you Dunkin’. You couldn’t have picked a better spot!!!!
… moreTara Brown
I have been going to Dunkin for years, and was so excited when this one came to town. Out of the 6 times I’ve been to this location, I have not gotten a correct order. The same lady is always working and always rude. Talking to someone else as she just pushes our food and drinks out the window. I would *almost* understand if they were busy, but we’re always the only one there… And I can see why. Unfortunately today will be my last day coming to this location.
… morePenelope Ranford
i mean. drink is not even full, mind you, it was a small matcha latte. cashier was on her phone. this place is mediocre, the staff are rude most of the time and drinks are fine.
… moreAbigail Yates
absolutely no consistency. I have gone multiple times since they’ve opened. Usually I have to add an extra pump of flavoring to make it sweet enough but today it was way too sweet. I usually have to get my bagel Toasted darker due to it, not being toasted at all. And today they put a metric ton of cream cheese on it when they barely give you any. I should just learn my lesson and stop going to this one. Living up to the Legacy of sonic the store that used to be there before them.
… moreKaytlynn Mays
If you thought about coming here don’t. . . just take the extra couple min and go to the one by the mall. They don’t offer the same deals and I paid double for my same order I get at the other Dunkin. My sandwich was barley assembled and only had half a croissant, the cheese was still cold and the one tiny piece of bacon I got was frozen!
… moreShawnae Parks
The drink is good. But I asked for extra cream cheese and paid for it only for them to barley give me any smh. This the the 4th time I ordered and paid for extra and they never give it to me. I even repeat it so they know extra!!! Last time I will he going to this location.
… moreDiana Maxwell
I was there this morning around nine thirty to pick up my food. I watched the guy put his hands in his pockets several times and then touch the food. There were 2 women on their phones and making people’s orders, just talking away. That can contaminate people’s food. Unbelievable.
… moremarna max
This location is pathetic. I have given multiple opportunities and even taken things back to be remedied. Save yourself the money and visit thr location by the mall. They actually put your extra espresso, toppings etc in. I have once gotten foam on my COLD FOAM COFFEE only because I took it back in! Id say they set a low bar for standards but this is NO bar standard. Im over it and will never be back
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