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Visit your local KFC® at 4820 Highland Road for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Hours
| Tuesday | 10 AM–11 PM |
| Wednesday | 10 AM–11 PM |
| Thursday | 10 AM–11 PM |
| Friday | 10 AM–11 PM |
| Saturday | 10 AM–11 PM |
| Sunday | 10 AM–11 PM |
| Monday | 10 AM–11 PM |
Address and Contact Information
Address: 4820 Highland Rd, Waterford Township, MI 48328
Phone: (248) 674-1290
Website: https://locations.kfc.com/mi/waterford/4820-highland-road
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
Marion
I Literally just this past Friday gave this KFC a 10 out of 10 5 Star’s for the Food, but I may have just gotten Lucky because today Sunday 11/23/2025 the Chicken is Very Rubbery it Literally Could/Should have been cooked at least 15 too 20 minutes longer!!!!!! And even though Friday and Today there was ONLY One other car Parked,and when I went in there was NO ONE ELSE in line, I was standing in line too order for over 10 minutes, I didn’t leave and go somewhere else because they’re the only KFC close to me and their Debit/ Credit/ EBT card machine is Always working. I Strongly Suggest that you go through the drive through it was moving faster than my being the ONLY person standing in line inside the store and yes there was Three Workers up front working, he just out right Ignored me for 10 minutes!
… moreJenna
I went in and ordered my food, not one to typically complain…. but not only were my fries half missing? My mac and cheese was very crusty and seemed old and dry. I am mostly upset that I paid 2.79 for a half empty fry container because I added that side.
… moreRabbitt Cartoon
I live 10mins away and got home all.the food was cold. Even the bottom of the biscuits were cold like they were cooked a long time ago. I get home all the biscuits are hard on the outside. This used to be a really good kfc now not so much. I wouldn’t recommend this location. So sad to see places like this take less pride in their work. Even the guy giving people their orders in the inside was being blah. No have a good day nothing dead silence like the stare of a zombie.Edit: the cloeslaw is warm
… moreKaliyah Calhoun-Pyles
This KFC location seriously needs better management. The manager himself took our order, and he couldn’t have been more disingenuous. He opened the conversation with, “It’s going to be a minute,” even though there was literally no one in the drive-thru. The attitude felt miserable and unprofessional from the start.
I even asked him to come to the window to confirm he was actually the manager, and unfortunately, his behavior made it clear why the experience felt so bad. His energy alone ruined the visit.
I’ve never had such a negative interaction at a KFC, and I won’t be returning to this location until they get someone in management who actually cares about customer service.A
… moreI even asked him to come to the window to confirm he was actually the manager, and unfortunately, his behavior made it clear why the experience felt so bad. His energy alone ruined the visit.
I’ve never had such a negative interaction at a KFC, and I won’t be returning to this location until they get someone in management who actually cares about customer service.A
Melissa Stack
Listen y’all! Hands down the best KFC in the metro Detroit area. There was an error with my bill. And before I’d noticed what happened, the manager Madison reached out to me via Facebook. Her and her team did a phenomenal job with their resolution. Thanks again Mad
… moreJamie Brown
Horrible customer service. The kids that work at the Waterford on Highland Rd. location are extremely rude, and incompetent. And, definitely should consider finding an even simpler job to maintain… apparently taking orders is too difficult for them. The attitude in there is crazy… the quality of food is horrible. This location definitely needs better management. I can see why it has only 3 stars. Go to the KFC on Dixie and Williams Lake Rd, in Waterford. they are all so sweet in there. Food tastes better also.
… moreLydia M
This may be the best location in Michigan. All KFC chicken is good, but this was perfect. I ordered in the app which I highly recommend because size there are deals there not available in store. I arrived a bit early for my order, but went inside and told them I was there and my order was made fast. I waited Inside, which was very clean. I will definitely will be back to this location. I do hate how small their sides have become, but that’s a corporate issue.
… moreMarion Collier
Actually this was the Best KFC I’ve ever been too in Pontiac Michigan, and I specifically went there too see if they accept EBT and they do. The one on Dixie Hwy accept EBT but they’re Debit/Credit Card machine in front where you’re order is taken Literally NEVER WORKS too Accept your EBT CARD, the worker Always has too go too the drive through register and wants you too Literally Give them your personal EBT Pin number ” Uh Hell too the NOOOO! Anyway this store on highland accept EBT and the food is delicious, but BEWARE! THEY STILL MANAGED TOO STEAL/ TAKE $30 DOLLARS OFF MY EBT WITHOUT MY PERMISSION! My Chicken Order was Literally $9 dollars and some change. But he took the $9 dollars plus another/extra $31 dollars! I had $142 hundred dollars when I placed my order and when I got home and checked my balance $31 dollars was missing, So CHECK YOUR EBT WHEN YOU FIRST GO IN AND BEFORE YOU LEAVE!!!!!
… moreTonya Howard
I went to the KFC at 4820 Highland Rd in Oct and all of us, my grandbabies got sick for 3 days. Food poisoning. I’ll never go there again. Don’t go there. It don’t taste like the KFC back in the day
… moreDean Campbell
I’ve lived In the neighborhood behind this location for almost 35 years and have seen a myriad of employees come and go over that time… We ordered the Taste of KFC 6 piece deal that includes six pieces of chicken, sides of mashed potatoes and gravy, mac & cheese, coleslaw, sweetcorn, and four biscuits. The girl at the window gave me our order and when we went home, we found that she must not have checked that our order was correct because there were no mashed potatoes and gravy, mac & cheese, coleslaw or sweet corn!! Four items in this deal were missing! She really didn’t seem of high intelligence. When I got home and noticed half the order was missing, I called the location, and a girl just told me to come up, which I did. No, I’m sorry or anything! When I went up for the second time, another girl at the window asked what I needed and I told her I was there to pick up all the missing items. The first interesting thing is that I just told her the missing items and she just went to get them. I could’ve said eight pieces of chicken and she probably would’ve got them… she didn’t ask for the order number or reference anything… Not very bright…
When she brought the bag over to the window she just said “here”… No sorry, sorry for the inconvenience, not a thing… Many other places would’ve said so sorry that you had to come back. How about a piece of chicken on the house or something… Not even an apology and rudeness… I retired as a 36 year financial advisor and also retired as the longest standing board member of the Eastern Michigan Better Business Bureau, at 26 years. I would rate the food at this location very good, but the service was terrible… Being a business guy, I hope the franchise owner of this location, realizes how inept some of these employees are…
… moreWhen she brought the bag over to the window she just said “here”… No sorry, sorry for the inconvenience, not a thing… Many other places would’ve said so sorry that you had to come back. How about a piece of chicken on the house or something… Not even an apology and rudeness… I retired as a 36 year financial advisor and also retired as the longest standing board member of the Eastern Michigan Better Business Bureau, at 26 years. I would rate the food at this location very good, but the service was terrible… Being a business guy, I hope the franchise owner of this location, realizes how inept some of these employees are…