Mrs. “Bae” A
So again I tried to pray they would get my order right. Maybe it’s just me because no matter how I order they never and I mean get my order right. Rather I go in, go through drive through or order on line. I’m never mean or use harsh words. So I don’t get. The only thing that was good with my order is the fact the manager refunded some of my money. Also he was super nice. My issue is the people making the food. One day I went through drive through and order extra chicken on the side for my sandwich and extra sauce. We’ll! I received chicken on the side but not on my sandwich and no extra sauce. Another time I went in and they still messed up my order and I checked my bag before leaving, which I’m happy I did with there track record. My order was wrong again. They remade it and I was tired by then and left. When I got home my sandwich was falling apart. I only live 2 minutes away.
The staff in the back need to be retrained and shown how to read tickets. If this happens again I’m going to corporate. This shouldn’t happen every time I order food. And I mean every time.
… moreElizabeth Flores
I had spent $40 on breakfast today, I asked for a green goddess avocado toast with egg whites. Came back home and there is no egg white on my toast. Workers were a bit rude with their side eyeing and stares. Please be better
… moreStephanie
This place has a horrible staff taking care of customers they need to be educated on the ability to understand what is a person asking for. One wrapper for a sandwich and a tiny bowl which didn’t work and then asked for a bigger bowl guess what it didn’t work either but it was bigger can you say liar then go and she blames my son in-law which again liar I asked for a manager and never got one I’m finding people in yulee fl are not very friendly or like to work go to other locations thanks
… moreLizzie Revak
Twice now I’ve attempted to give this place business, both times through the drive thru, as I have a newborn and this is easiest for me right now. Both times I’ve sat in the drive thru for 5+ min at the speaker, with nobody there to take my order. When k drove up to the window, I see employees but they pretend not to see me. The second time this happened, I walked in, very upset. I calmly asked for the manager, Austin, and he acted like he didn’t have the time of day to hear my concern. I asked if anyone was at the drive thru and he said no. If there’s nobody at the drive thru, I think customers need to be made aware with a sign so they’re not sitting there waiting. My iced latte was watered down and pale, even with 3 shots of espresso. He offered to remake it with an attitude. I asked for a refund instead. I will not go back. I remember when Panera was such a treat to go to for breakfast or lunch and this one is truly awful. Awful experience. They need a whole new staff.
… moreMark Leonard
This was terrible! First of all I’ll ordered a salad. They didn’t have salad. We replaced it with a sandwich that they said was like a Philly cheesesteak. It was like cheap sandwich meat you would get at a convenience store. The taste of the sandwich was terrible. I ordered sweet tea. It had no sugar in it at all. I poured the tea out and I threw the sandwich in the garbage. Can anybody spell ripoff? They gave me no discount at all. I paid a fortune for all this garbage.
… moreD Conrad
The store was filthy. There were crumbs on literally all the tables, the seats hadn’t been wiped down in so long there was a visible layer of grime on them. The manager didn’t do anything after being told. There was nobody at the counter. My pastry came out cold and when I asked if it could be warmed up I was told to microwave it myself. All in all, completely disgusting.
… moreMichaela Jones
Can’t review an order that wasn’t received. I placed an order on the app and received a confirmation email that they were preparing the order. I received a message from the delivery driver stating that they are waiting for my order. The delivery timeframe passes. I receive an email that the order has been delayed…..and that was the last I heard. The order remains in “preparing” status. The store is now closed. The delivery driver quit responding. And I have no meal. No way to contact staff. No way to get a refund. NOTHING. Something has to change.
… moreBackwoods Buddhist
I ordered two broccoli cheddar soups. The soup is amazing! Came in late so we got the last baguette and it was hard. I wonder if I could have been up charged for a different bread. I will ask next time!
… moreKyle Lindsay
Place was dirty. Floors were sticky. Had to buss our own table just to have a place to sit. Staff working the dining area spent over 30 mins just chit chatting with friends. Food too over 30 mins. I tried to speak to a manager 20 mins into our wait but he couldn’t be bothered he was nose deep into his phone when I was asking about an update. It wasn’t even a lunch rush this was 2:30pm. Worst Panera experience I’ve ever had!
… moreApril W
some of the worst service from slow employees ever. I had an order that was supposed to be ready for pickup at 6:00. when I got there it said order ready. they went ahead and cleared it out to make it look like they make orders on time. I didn’t actually have the order until 6:13. it took them 13 minutes to make my drinks while my food sat on the counter getting cold… while waiting I observed one of the male employees scratching his head with his gloves on and then continuing back to work. and this grilled cheese is just soggy white bread with microwaved cheese in the middle. it is in no way grilled.
… more