

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Monday | 5 AM–11 PM |
| Tuesday | 5 AM–11 PM |
| Wednesday | 5 AM–11 PM |
| Thursday | 5 AM–11 PM |
| Friday | 5 AM–11 PM |
| Saturday | 5 AM–11 PM |
| Sunday | 5 AM–11 PM |
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Well, whether it is the overall experience of something. Or perhaps the emotions ascertain are ultimately satiated. I experience this at McDonald’s™ of Buford Highway.
While the wait times are can be nearly insufficient, it is easy to undermine when the product and service compensates for it.
The energy of McDonald’s™ of Buford Highway is supple and easy-going. So, I was allocate a nearly perfect score to this location.
I thank the employees of this establishment, and I can only hope it remains [] way.
Edit: just over 45 minutes. I got to the window and they were out of what I ordered. They refunded me the wrong amount then had to do a second refund. This is my worst fast food experience ever.
This employee told me, “You can’t have a refund but you can have something else.” I said, “I don’t want anything else. We just like the frappes. Just a refund is fine.” The employee said, “You will have to get a refund in the app.” I told them, “There’s not an option to get a refund in the app.” They shrugged and said, “I can’t give you a refund. You have to request it in the app.” I said again, “But there’s no option for a refund in the app.” They shrugged again and said, “I can’t help you.”
I said, “Am I supposed to just leave and you guys keep my money and I get nothing?” The employee said, “I can’t give you a refund. Just something else.” I said once again, “I don’t want anything else. I just want a refund. I haven’t gotten anything for the money I paid. Am I just supposed to leave? There’s no option in the app for a refund. I don’t have a way to do anything.” They shrugged again.
I asked for the manager, and they said, “I am the manager.” I said, “You are the manager and you don’t know how to do a refund?” They said, “You have to do it in the app. I can’t help you.” (At this point, it’s important to understand that there is absolutely no option to get a refund in the app—I even confirmed this afterward on the McDonald’s site.) So I said again, “I’m just supposed to leave and you guys keep my money and I have nothing?” They shrugged again and said, “Yes, I can’t help you. I can give you something else.” Then this employee/manager just walked off while I was trying to talk to them.
At this point, I was sitting there with the cashier, looking through the app, trying to figure out what to do. The cashier suddenly said, “You know, since we have a receipt printed out here, I don’t know why we can’t just give you a refund using this receipt?” He took the receipt over to the other employee and, sure enough, about five minutes later they came back to the window with a refund.
Unbelievable. The cashier solved the problem, but the “manager” was absolutely terrible. By far the worst customer service I’ve ever experienced in my years. The good news is McDonald’s is fundamentally unhealthy, and with this type of service, now I have two reasons to never go there again.
We tried a couple of times. He showed me patience, lots of patience and kindness. I wanted to thank him in person, but I was on a call. That is why I stopping here today to say THANK YOU. You made my day better after that moment. I believe his name was David. An older guy. Hopefully that was his name.
Date:
9/17/25
7:27 AM