

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hickory Hills, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Address and Contact Information
Address: 7847 W 95th St, Hickory Hills, IL 60457
Phone: (708) 599-6500
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
I am writing to formally complain about the repeated poor service I have experienced at the Dunkin’ Donuts/Baskin-Robbins location on 95th Street and Roberts Road.
I have visited this location multiple times over the past several months, and nearly every visit has resulted in the same issue: being told that they are “out of ingredients” for popular drinks such as Cappuccino Blasts, shakes, and other specialty beverages. This has happened multiple times.
Most recently, on Sunday, February 15, 2026, between 7:00 and 8:00 PM, I once again attempted to order one of these drinks and was told they could not make it. When I politely questioned why this continues to happen, the staff became dismissive. When I asked for their names so I could file a formal complaint, I was told they did not have to give them to me. As I was leaving, they laughed, which I found extremely disrespectful and unprofessional.
This behavior reflects very poorly on your brand. Customers should not be repeatedly turned away for the same items, nor should they be treated with disrespect when expressing concerns. This appears to be a management and accountability issue that needs immediate attention.
I am requesting that this matter be reviewed and addressed. I enjoy Dunkin’ and would like to continue supporting this location, but the lack of consistency, professionalism, and basic customer service makes that difficult.
I would appreciate a response regarding how this situation will be handled.
Thank you for your time.
Sincerely,
Luis Padilla
The store is filthy and the trash bibs are always overflown. The ice cream freezers always break down and Jean. I talked several times to the repair guys and they told be that the manager doesn’t can’t to get new freezers. I also I served the workers carrying melted ice cream tubs to the walk in cooler then bringing them back in a day or two. This action can cause food borne illnesses caused by bacteria growth. Possible pathogens are Salmonella, E.coli, and listeria.. I reported the issue to Dunkin customer service but no correctional action was taken as the manager Tony insisted that there is nothing wrong. The health department should definitely inspect this business.