Leonora A
Staff is lovely and the food is tasty and fresh. They are very accommodating and follow your requests. Very inconvenient when the kiosks are faulty, lagging, or full on out of service. Other than that the venue itself is well kept and clean. Staff is consistently seen cleaning around the restaurant and making sure the dining area stays neat looking. Sometimes they do run out of items when you order online and do not inform you so they replace the item with something random (one star off for that.) They renovated the outdoor patio for dining which is adorable. It serves as a delightful casual place to enjoy a light meal or coffee with friends or alone to catch up on some work or enjoy a snack.
… moreDara P. Kapoor
Today, only half my order arrived–and I was hangry. I called the location phone number and the manager was not only apologetic and accountable, he also offered to deliver the remaining items to my door himself. I have never experienced that level of service at a fast casual chain and I’m super impressed how he turned a disappointing experience into a great experience. He deserves a raise! Thank you!
… moreA J
I’m surprised this establishment is still open and “running.”
The employees were rude and unwelcoming. I felt embarrassed just for asking a simple question, and when I double-checked to confirm if that was my order, I was met with attitude instead of basic courtesy from a young Black woman working there.
The bathroom was extremely dirty and appeared poorly maintained. I only came in for takeout, but it did not give a good impression of cleanliness overall.
Prices are higher than the same location in Tarrytown, with no clear explanation. The smoothies are nearly $8 and served in a very small plastic cup, which feels overpriced.
Customer service through online support was also unhelpful, and no resolution was offered.
Overall, this was a disappointing experience, and I won’t be returning.
… moreChristine Quinones
After already waiting in line the manager and the cashier had no idea how to put in my sip club reward and forced me to get out out of line and place a mobile order and then once I placed the mobile order, they forced me to get back in line to hand me a large cup. I shouldn’t have to wait in line twice to get a cup. Clearly the cashier and manager at this location need to revisit a few training videos about their rewards program.
… moreTashi Smith
Would leave 0 stars if I could . My mother went to this establishment to grab a quick lunch during her nursing shift and was met with an attitude by the cashier ( Jeremy) when there was a discrepancy with change . She then gave a name and continued her convo with me on the phone while waiting for her name to be called. Just to add some background she hadn’t eaten at Panera before and this was her first experience here. While sitting and waiting and talking to me , the cashier was talking about the change discrepancy to another guest and then proceeds to tell my mother when she asks if her order was ready that “ if you weren’t on your phone , you would know your order was ready 5 minutes ago”. She was then still just going to take her food and leave but then I told her absolutely not , that is disgusting behavior from a customer service standpoint. She then asked for her money back and then a coworker (female) that was bring int the food told her she has a nasty attitude. A manager came and brought her back her money and didn’t even ask what happened or tried to understand or diffuse the situation. If I wasn’t on the phone for the entire interaction I wouldn’t have believed it happened.
Overall a disgusting display of actions from your staff at this location. Whoever is in charge of this location needs to clean house ASAP and bring in workers that actually have customer service skills.
… morea Hill
Very poor service. No matter the delivery, order within, or pick up. The people move so slowly. A huge guy is preparing the food and he moves like he’s counting sheep. My gosh. Stayed 30 mins waiting for one cup of soup to go. Another time 15 mins for a pick up order after leaving home and now waiting 45 mins for a delivery. The place is so backwards.
There’s also a black woman who seems like the supervisor but you can tell she’s very lazy. She only helps out where the least is needed. If the order like is busy she switches to food. If the food line is busy, she switches to order. I’ve literately watched this for days. Just a sour sight
… moreT W
First and last time coming to this location. I ordered an item from the bakery and the cashier that was supposed to package the order was rubbing her nose and her mouth so I asked if she could put gloves on. She asked if it bothers me that she doesn’t have any on and I politely told her it does. She walked away and threw the parchment paper that she was about to pick up the pastries with. I just left out without my order and called corporate. It should be common practice to have on gloves or at least wash your hands when handling food anyway, especially if youve been handling people’s money. Disgusting!
… moreK M
My once favorite location has become a joke. I ordered off the app and my order was completely wrong. I went to find a table to wait for my food and all the tables were dirty. After saying excuse me to an employee several times they decided to finally stop joking around with their coworkers to tell me to just wipe the table with a napkin. Usually they would spray and wipe down the tablw and chairs when told the tables were dirty but I guess that has now changed. The sandwich wasn’t as good as it used to be there was barely any cheese and I requested no croutons on my soup and they still added them on. I am so unhappy about how down hill this location has become hopefully in the future it will get better!
… moreGigi!!
Pretty good for what it is. I wouldn’t recommend the French Onion Soup though, it made me nauseous. The Green Goddess sandwich was awesome. Service was great and the atmosphere was alright.
… moreAnthony “Dr1zzit” Conde
Absolutely the slowest service I’ve ever experienced a walk in order will take half an hour even if the store is empty, an online will not be started until you walk in and ask for it, then a half hour wait, terrible
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