Candace Claxton
We walked in- group of 10 people. 2 people working the window. Never greeted us. Never even walked over. The selection of ice cream was very limited! After 8 minutes, we walked out and across the parking lot to a little soft serve in the parking lot that was delicious!
… morePatricia Dodson
Went to get hot chocolate with my girls , and my daughter gets sick when she eats cool whip , so I asked for cold foam instead ( which I always do ) usually they do it with no problems well on the 23rd of December Emma Butler , and her teenager friend Nevaeh ( both young teenagers) working refused to make it like that and gave me the evil look like I was the devil. I asked her what her problem was , and she just wouldn’t stop , I’ve never seen nothing like it so we continue to get into it , and instead of someone breaking it up they allowed her to tell me she was gonna poor hot chocolate all over me . I’m seriously thinking of getting a lawyer, I have ot on video , and yes I said a few choice words which I tried nicely to change around, and say thank you for our drinks , and that’s when she proceeded to say that about the hot chocolate. I JUST left after that , and left a message for the owners to call me back at both new market, and Luray stores , and of course got no response . I wouldn’t go to the one in Luray again if someone paid me . They can’t lie about it you can clearly hear it on video.
… moreJenna
Make sure you check the lids on your drinks when going through drive-thru. I ended up with three quarters of mine inside my vehicle because the lid was not on tight.
… moreCasondra Kabir
Worst Baskin Robbin’s ever! U have some teens running the place that constantly respond with whatever. When u try to correct the order they say sorry you can’t read what you ordered. When I tried to correct the order at the speaker the lady yelled and said. THATS WHAT I SAID. I replied okay just making sure we are all on the same page. Got to the window paid. In fact she gave me the wrong donuts. Couldn’t get the right donuts got the window slammed in my face. Now I got two donuts the kids won’t eat. When I asked for a manager they said there was no one.
… moreSean McDermott
Just had a great visit, third time today though first two were Dunkin for me and then kids. Tonight we stopped by again for ice cream. Girls behind counter were very patient and friendly. Bathrooms also very clean. Very good overall for a DunBaskin.
… moreBill RB
Avoid this place! Take a look at the other reviews…lots of issues.
Stopped by for an ice cream after visiting Louray Caverns on a Sunday afternoon, Overall bad experience.
First off, they were out of a lot of ice cream flavors, they made excuses that they did not get in their order yet. Ok, so went over to the Dunkin’ Donuts coffee side to get an iced coffee instead, however after waiting for quite a while (under staffed) found out now they were out of the flavor we wanted.
My wife used the restroom, and came out saying not only were they were out of paper towels, but the sewer had backed up…very unsanitary.
As we left, had to use only one side of the door, as the other had a sign that said broken do not use.
Would I go there again…absolutely not.
Would I recommend…absolutely not
… moreNatalie McConnell
I stopped by here to get ice cream not knowing they closed at 8. I arrived 1 min and 20 seconds before 8, you ask how I know? I was told exactly that by an employee. I was refused ice cream but offered an ice coffee.
I acknowledge that I was almost at closing time. But unsure how making an ice coffee took less time than scooping a scoop of ice cream.
Nonetheless, customer service is lacking here and I was disappointed.
… moreJenny Z
Rudest people! Horrible customer service! When I went through the drive-through, and they were closed (though the sign said they were open), no one let us in line know. There were workers inside and when we drove up to the window to find out what was going on, the workers just stared at us and said nothing. Another time, my group went to get ice cream inside the store. The sign said open and nothing was posted about the dining room being closed. But when we tried to open the doors to go in, they were locked. The lights were on as if the place was open and the two workers there, once again, just stared at us. Did not explain anything. Just stared and then went back to whatever they were doing. We even tried to ask if they were open through the glass. No response. Awful. Do NOT go here.
… moreKatonna Pike
Came in after getting out of being in the hospital with my niece because she broke her leg. Figured we treat her to icecream cause she done really well and who wouldnt treat their kid to icecream after something like that happens. We get there at 8:38pm and order and then we sit inside to eat the icecream. 8:54 they lock the doors so no one else would walk in after two people walked in after us to order one whom also sat down inside to eat. The rudest part of it all was directly at 9pm while we are still eating icecream and the other guy walks back to his chair to sit down they turn off the lights. ALL OF THEM. While we are still inside. Ive worked retail and fast food and you are supposed to wait till the customers leave the store before turning off the lights. I dont know about the rest of my family on returning but i wont be returning considering that. That was straight up rude. If i could give no stars i would. But considering it dont give that option i guess one will work
… moreKimberly London
Good ice cream, super friendly staff. The shop needed a little bit of a clean up when we were there, but I think we came in just after the early evening rush. Good, ample seating area.
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