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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Hours
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 11 AM–10 PM |
Address and Contact Information
Address: 30479 OH-172, East Rochester, OH 44625
Phone: (330) 223-1329
Website: https://zepspizzaandmore.com/
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Reviews
Karli
It genuinely saddens me to write this, but my partner and I were very let down by both the food and the service at Zep’s. We are truly not the type to complain, but this experience was upsetting enough that we feel it is necessary to share.
The food was undercooked and raw, and the service felt cold and unwelcoming, which was not what I expected from a small, cozy establishment. This was especially disappointing because we had been looking forward to trying Zep’s for over a year. We pass it daily when traveling between each other’s homes and always commented on how charming and cozy it looks, like something out of a Hallmark holiday movie.
On a cold night, we were genuinely excited to finally stop in for hot delicious food. Unfortunately, that excitement quickly faded. My veggie pizza was piled high with raw, uncooked toppings that wouldn’t stick, and my partner’s pizza was also undercooked & wet with raw onions, barely any sauce, and bland, unseasoned dough. The battered cauliflower bites were gooey and undercooked. The fried pickles were the only thing we liked.
We tried to enjoy the meal because of how much we had looked forward to it and because neither of us wanted to cause a scene. We reluctantly took the food home but as we talked it through on the drive, our disappointment grew. Before leaving a review, I felt it was only fair to call to speak with management. Maybe they could make it right? Shanda was kind and listened, and said the owner would call the next day regarding a refund. Unfortunately, no one did.
When I called and spoke with the owner later, I was blamed for ordering my pizza without cheese, despite this never being an issue elsewhere, and also blamed for not speaking up sooner. While I acknowledge we should have said something in person, the response lacked empathy. There was no apology, only attitude, and we were told nothing could be done.
We will not be returning and do not want vouchers or credits. We genuinely tried to resolve this privately before leaving a review. The final response we received on the phone was simply “Alrighty!” before they hung up the call, which honestly says everything. Alrighty.
… moreThe food was undercooked and raw, and the service felt cold and unwelcoming, which was not what I expected from a small, cozy establishment. This was especially disappointing because we had been looking forward to trying Zep’s for over a year. We pass it daily when traveling between each other’s homes and always commented on how charming and cozy it looks, like something out of a Hallmark holiday movie.
On a cold night, we were genuinely excited to finally stop in for hot delicious food. Unfortunately, that excitement quickly faded. My veggie pizza was piled high with raw, uncooked toppings that wouldn’t stick, and my partner’s pizza was also undercooked & wet with raw onions, barely any sauce, and bland, unseasoned dough. The battered cauliflower bites were gooey and undercooked. The fried pickles were the only thing we liked.
We tried to enjoy the meal because of how much we had looked forward to it and because neither of us wanted to cause a scene. We reluctantly took the food home but as we talked it through on the drive, our disappointment grew. Before leaving a review, I felt it was only fair to call to speak with management. Maybe they could make it right? Shanda was kind and listened, and said the owner would call the next day regarding a refund. Unfortunately, no one did.
When I called and spoke with the owner later, I was blamed for ordering my pizza without cheese, despite this never being an issue elsewhere, and also blamed for not speaking up sooner. While I acknowledge we should have said something in person, the response lacked empathy. There was no apology, only attitude, and we were told nothing could be done.
We will not be returning and do not want vouchers or credits. We genuinely tried to resolve this privately before leaving a review. The final response we received on the phone was simply “Alrighty!” before they hung up the call, which honestly says everything. Alrighty.
Heather
This was our third time trying Zep’s because we always try to give places another chance, but unfortunately the food and service have been consistently disappointing.
I ordered a steak salad and paid the extra to add fries. What came out was a bowl of shredded lettuce with a few small pieces of steak, cold fries, one hard-boiled egg, two cherry tomatoes, and no cheese. When I asked for cheese, the server looked at my salad and said oh geez there’s nothing on there. Then she simply brought out a bowl of shredded cheese for me to add myself. Telling me the cook was a bit rusty and the “last three” salads she screwed up too.
The quality of the salad and fries were poor and I ended up not eating the meal at all. What was most surprising was that no one asked if something was wrong or offered to remake or adjust the meal when it was clear I hadn’t eaten it.
She brought out a box and I didn’t use it for the lettuce. Then asked if I wasn’t taking it and I replied no I don’t think so thank you. I hate having to leave a negative review but I as an owner would want to make things right, before it’s too late.
Paying and leaving a nice tip for a meal that went untouched is frustrating. I really wanted to support this place, but after multiple attempts it’s hard to justify coming back.
… moreI ordered a steak salad and paid the extra to add fries. What came out was a bowl of shredded lettuce with a few small pieces of steak, cold fries, one hard-boiled egg, two cherry tomatoes, and no cheese. When I asked for cheese, the server looked at my salad and said oh geez there’s nothing on there. Then she simply brought out a bowl of shredded cheese for me to add myself. Telling me the cook was a bit rusty and the “last three” salads she screwed up too.
The quality of the salad and fries were poor and I ended up not eating the meal at all. What was most surprising was that no one asked if something was wrong or offered to remake or adjust the meal when it was clear I hadn’t eaten it.
She brought out a box and I didn’t use it for the lettuce. Then asked if I wasn’t taking it and I replied no I don’t think so thank you. I hate having to leave a negative review but I as an owner would want to make things right, before it’s too late.
Paying and leaving a nice tip for a meal that went untouched is frustrating. I really wanted to support this place, but after multiple attempts it’s hard to justify coming back.
Gary Bailey
We have dined here numerous times and have always had amazing meals. The fish dinners ( only available on Wednesday and Friday) are awesome with very generous portions of both fish and fries. Solid top 5 in my favorite all time pizzas and the calzones are addicting. We have always had great service and the staff makes you feel comfortable and welcomed. Prices are very reasonable and portions large.
… moreMitch Ridout
Great roadside diner/bar. Love the small town hospitality. Great food and staff. Try a unique pizza.
… moreBoyce
This is the best pizza my wife and I have had in years. Nice crispy crust and absolutely loaded with toppings. We got the garbage pizza and would go back in a heartbeat if we didn’t live 4 hours away. Stop at the watering hole adjacent to it (same building) for a drink and order your pizza from there. Great atmosphere.
… morebrenda rossano
We where there for the first time. Had the pizza it was awesome, had jojos they where really hard. However it was really good pizza we will Def. Be back to try other things it all looks so good as it passed our table.
… moreWilliam Westenbarger
Ask Zeps why they can’t get a 5 star. If it’s your birthday you will only get get a glass of water for free after they try and sell you a bottle water. Lol . Well Mr owner of Zeps give the Birthday people of your community something. After all we have supported your business and the girls that work at Zeps are wonderful.
… moreBruce Troyer
This was our first visit to Zep’s Pizza. We ordered a large pizza and it’s absolutely delicious. Our server was very kind and helpful with everything. I highly recommend. We will certainly return.
… moreSteve Wright
Dang good pizza! Didn’t dine in, just got it to go. Was in from out of town, and when I come back this’ll be a must stop from me. We got the x large pepperoni and mushroom, and damn! It was tasty! Give the pie a try, you won’t be disappointed!
… moreGeorge Henshaw
I prepared an online order, hit ENTER and message came back “not accepting online orders”; drove to location, door was locked, sign: “Employee Christmas Party 4:00 pm” 12/10/2025
… more