Easygoing restaurant with a woodsy ambiance offering a creative twist on Japanese food.
Address and Contact Information
Address: 322 Tacoma Ave S, Tacoma, WA 98402
Phone: (253) 302-3461
Website: http://zenramenbrothers.com/
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Reviews
I ordered the chashu side with of kimchi (about a cup serving) and chicken Katsu. I am a heavy eater I could not finish it all. The kimchi was extremely fresh, I tasted more ginger and no fish. I’ve not been to a restaurant that served such large portions well except for the tofu houses that serve the banchan—but even those portions are skimpy. This would be enough for one adult and one child or actually two adult adults. The quality of the chicken Katsu rivals to sit down restaurant and the oil did not taste like it was used for 20 days straight. The pork chashu was gently marinated in the fat on and served over high quality rice.It was juicy and delicious.
The price doesn’t seem r rather high, but given the quality and the accessibility and the portions, I would suggest when seeking ramen, chicken Katsu one should visit this restaurant.
As a person of color, I’m well aware that there can be difficulties with service at some Asian restaurants. That is not the case here I’ve been here multiple times and received the same business like demeanor.
As to hygiene no thumbs or fingers placed Apparently visited my soup, and although the server was aware was still served to me à la the ramen restaurant at the mall.
And yes, this mom says the bathrooms were clean.
There weren’t many tables, and since there was only one staff member handling everything, it was clear that cleaning and resetting tables took a while. At one point, I even had to clear and wipe my own table because the staff was busy waiting to serve food and didn’t notice who had just walked out.
When we arrived, I noticed a family sitting nearby and thought they were already eating. But no! they hadn’t even been served yet. After we ordered and waited quite a while, I saw their food finally arrive. Another table that ordered before us also hadn’t gotten their meal yet. At that point, I turned to my husband and whispered, “Let’s brace ourselves Looks like it’s going to be a long wait.”
When the food finally came, the portions were generous so big and worth the price. However, I was a little disappointed with the taste. The broth was thick and a bit slimy. I wasn’t sure if it was because of starch from the noodles or if cornstarch had been added. Personally, I don’t enjoy soup with that kind of texture. it didn’t taste rich or flavorful, just sticky. On the bright side, the noodles were great—like wonton-style eggs noodles. But overall, the soup base itself just didn’t hit the mark for me.
The decor here is really cute and creative, especially the bathrooms. Except there is a sign that says you can’t flush anything into the toilet including toilet paper. There is a giant bucket beside the toilet for that. The music in here seems to always be playing super loud and makes me feel like I’m attending a big party.
However this is where we run across one issue: you are to pay first and leave a tip before receiving any service. Additionally, since we didn’t tip (we like to leave a tip at the end after knowing what the service is), that same employee never checked in on us but checked in on other tables. I understand that it was probably due to no tip but I think it’s fair for people to receive their service to then decide their tip amount is much better. Furthermore, I also get that this payment first to combat dine and dash individuals is ideal but again, I don’t think it’s fair to treat non-tippers in such a rude manner. I had to go up to ask for a take out container, I had to ask far in advance for napkins (had a feeling that I would never see the cashier/food deliverer after she dropped off our meal and I was correct), and I also had to refill my own drink so why would I be providing a tip?
The ambiance here is nice especially if you like or love Naruto and they play K-pop so if you’re into that, then you’re in luck. They do have a very fun and modern vibe throughout the restaurant and even their bathrooms. They have three little intimate booths, a high long bar table with several chairs, and a few tables with chairs too. They can definitely accommodate all party sizes.
The food was pretty good except the ramen. The pop rock shrimp was fun and zesty as it is topped with Thai sweet chili, spicy mayo, furikake flakes and sesame seeds. My boyfriend enjoyed his WA poke bowl and loved the presentation. Now for the ramen, the JMT ramen is indicated with two peppers which indicate that it is supposed to be spicy. My boyfriend was able to get several samples as I didn’t know the shrimp that was coming with it would be fried and even he was confused as to what was spicy. I asked for chili oil or the little spicy flakes you see at other legit ramen places, they only reply with it being extra .50 cents. Additionally, she didn’t even ask which broth base I wanted and I suppose I was given the tonkotsu. Here is the other issue, the ramen broth lacked any depth of flavor. I had the tonkatsu kamikaze before and it was not only spicy but delicious. Unfortunately, the JMT ramen had neither and also had these weird white specs floating about. I saw another photo of the JMT ramen and it had the same thing. Never in my years of having ramen at restaurants have I ever ran across this issue. Additionally, the toppings were super cold which completely threw off the dish and the ramen broth was lukewarm. The egg is also fully cooked and not the gooey ramen egg that most good ramen places have. Zen Ramen & Sushi Burrito seems to excel at all other dishes than ramen it seems. I have learned my lesson and avoid ordering ramen here.