K Lights
I deliver for DoorDash/UberEats and recently accepted an order at this location. It was a great offer and I drove over 4 miles to the location. Once I arrived at the location, I was notified by an employee that the order was a “test order” from them and not a real one. They said they had tried to cancel before anyone showed up, but it didn’t work. I have reasons to believe that is untrue.
While the employees tried to be nice enough about the situation, it showed an incredible amount of disregard for delivery drivers. This wasn’t a low cost order they were “testing.” I was offered nearly $24, which means they “tipped” close to $20 in the app which was entirely unnecessary. If they really wanted to save drivers from coming to the location, they wouldn’t have “tipped” at all. Since the order couldn’t be completed, I didn’t get compensated and had to spend a decent amount of my shift chatting with support to make sure this didn’t reflect poorly on my Uber account.
I’m writing this as it’s my only real recourse in a situation like this and I’d like the employees to show more consideration for delivery drivers’ time.
… moreMusic101
The music inside is too loud so it is hard to order and there is a huge wait time to get your food. They have nice outdoor seating, but indoor dining is not available. The pizzas are great though. Recommend but order in advance
… moreChris Bean
We love the cherry bomb it’s hands on our favorite pizza.
… moreBob Meyers
Pros: Food is mostly tasty. They sometimes have some good specials and coupons. Cons: For delivery, it’s expensive even with the specials, and there’s a 50-50 chance that they’ll somehow mess up your delivery order and then not fix it — after you’ve already prepaid for delivery and tip. Within our last four orders 1) once they neglected to include a salad, so I had to drive to go pick it up after I’d already paid a delivery fee and tip, and 2) another time they delivered the wrong pizza and wouldn’t fix it or offer any type of discount or refund (and again, I’d prepaid for delivery and tip). It isn’t the end of the world, but it’s a terrible overall value when you pay a hefty total price for a delivery order that they mess up and won’t fix. I don’t think I’ll ever order delivery from them again, although I’d consider ordering takeout so I can double check my order and tip them appropriately after confirming that the order is actually correct and complete. The kicker is that parking is terrible in their Sammamish location, such that takeout also isn’t a great option. The Issaquah location is probably a better overall choice.
… moreNick Tucker
They don’t answer their phone, so any customizations to your $60 single-pizza + bread stick order via UberEats are most likely to be too late. Our change was simple: make that 1-topping pizza into half cheese/half pepperoni.
Called immediately when order was submitted—4 rings, voicemail—that’s fine, wait a minute and try again—4 rings, voicemail—damn those guys must be swamped, give it 2 minutes and retry—4 rings, voicemail—ok, once last try—2 rings, finally an answer!
I quickly gave my name, ordering platform, type of pizza, and the change. “It’s too late, it’s already in the oven, nothing we can do ♂️” I guess if someone had answered the phone instead of immediately building and firing that online order, or if Zeeks configured their UberEats to allow a brief customization note like Zeeks own app allows (but I can’t use, since they won’t deliver to me from their own app… ok), or they just added half and half items to the UberEats menu instead of just their app menu, …many ways this could’ve gone better.
I bothered spending literally $60 on a 1-topping pizza that isn’t even what both of us wanted because it’s yard work day, we’re sweaty, dirty, and busy, and the luxury of overpriced delivery makes sense… it’s just too bad I’m now left resenting one of my local staples because they customer experience of delivery has become so fragmented and poor.
I just want to note: yeah, food service gets busy, and speed of processing orders is important, and there aren’t enough staff—competing priorities, certainly. I don’t want to fault the shop workers for being too efficient, I just wish I didn’t pay so much to get not quite what we wanted and I’ve honestly never had trouble reaching the Redmond or Sammamish locations before. Part of what I’ll do in the future is call ahead of placing the order to specify any needed modifications so there is no risk of being unreachable. But ideally, the ordering experience would just be improved (through simple menu configuration changes) and I’d never have to bother the staff in the first place.
… moreTimothy Zetterwall
So I thought I would try their pizza. First off is sticker shock on the price. Then it’s time to try my wife’s favorite, Vegetarian with no tomato’s. Crust is different, thick and chewy but not great but not bad, then there’s the kicker! All of the toppings are minced, diced and no longer resembles sliced vegetables. Close to a second mortgage and very disappointed with Zeeks should be premium Pizza.
… morePaul
Twice we have tried to order a pizza from here. Both times our orders were lost … or something. The second one after waiting for 2 hours they said it was delivered to the wrong place. I cancelled my order. ZERO customer service. The smart thing would have been to offer to comp the pizza. I asked for a refund since customer service is not at the top of their mind for a comp’ed pizza. Don’t need their pizza. DON’T ORDER FROM HERE EVER!!!! Unbelievable.
… moreRaj Larha
Best pizza place in town and I order take out once a week. Veggie Thai is my favorite flavor
… moreHam Burger
Idk I thought the pizza was a bit raw. Now TBF I did order with 20 minutes to spare and arrived like 2 minutes before they closed. The taste for different flavors was there, but the was a bit blond. Not my choice. Maybe change the code to not accept orders so close to the time the kitchen stops serving. Just imo.
… moreJ.C. F.
The Pizza is good. I placed an order online and was told the pizza would be ready in 25 minutes. I arrived at the time it was supposed to be ready, but the order hadn’t been started yet due to some mix up. I had to wait another 20 minutes. I left this feedback when asked to give it after the order but no follow-up. I would have expected at least a token apology. I get that mistakes can happen but I was not pleased with the lack of response.
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