Abigail Smith
Did an online order, “went big” and this is the amount of fries i received. With sauce all over the boxes, sauce spilled all in the bag, no straws, no forks, and no napkins, burnt boneless that were swimming in sauce, and hard fries, I also was told at 9:15/9:20 they were out of sweet tea, asked by a worker what other drink i would like and i told them a dr pepper and i received unsweetened tea… This is ridiculous… do better.
… moreSalomon Porto
I stopped in here recently, and the experience was extremely disappointing.
The temperature inside the restaurant felt like it was over 100 degrees unbearably hot and very uncomfortable to sit in.
It seemed like the air conditioning system wasn’t working properly or was being artificially maintained in a way that made dining miserable.
On top of that, my buddy nick crum waited well over 25 minutes for his food, which only added to the frustration. If I’m gonna eat in my car because it’s so hot in the facility, I would just rather cook at home.
A restaurant should be a comfortable place to enjoy a meal, and unfortunately this location fell far short of that standard.
Definitely needs serious attention to both customer service and facility conditions.
… moreTaylor Scott
This is hands down the best Zaxby’s! The service is easily 10x faster than anywhere else around. Rachel, the manager, was incredibly kind and checked on our table twice while we dined in to make sure we had everything we needed. She even grabbed me a refill. Outstanding experience!
… moreBradley Rivera
I ordered the #3 on the mobile app thought I give it a try and when I picked it up the bag had been taped so I thought my order be correct I had to ask for my cup as I chose make ur own drink then I get home and I don’t even have my sauces or wings just my tenders. I usually don’t have bad service probably because I go through the drive-thru but now I won’t go here no more as my money got wasted
… moreDiane May
Please make it where you can use the app to order milkshakes. We get a milkshake and two kids meals every weekend and I want to get points for my purchases. This location does have milkshakes they just turn it off on the app for some reason? The employees are great. Professional. But allow us to order this ahead!
… moreHollianne Wade
When were people handling food able to have such long nails? I thought it was a potential contamination of food handling. There were no gloves on. Also, I understand keeping a drive time below four minutes but if I’m the only one in line why am I pulling around? The parking lot is barely big enough as is let alone with me sitting in front of the double doors blocking incoming and ongoing traffic. Food is always mediocre. Zaxbys isn’t fast food was the motto back in the day. If that is the case why is the drive time such a big deal? I was there over ten minutes in total. The customer service is lacking big time. I had attitude from both employees I dealt with
… moreSally Blue
I have a great experience here!! The food was amazing and the place looked brand new!! I ordered wings &things and it was exceptional!!!! You guys keep up the good work!
… moreJon
Zaxby’s is extremely average. The epitome of mediocrity. You can absolutely buy fried chicken here, although you’d probably be better off going across the street.
… moreJennifer
Just got this from Zaxbys in Hernando! Literally where’s the meat!! These were hard and disgusting! Not what you want to buy with your hard earned money. They told me it would be a 10 minute wait for the wings and I said I don’t mind and they brought these out 4 minutes later. 45 min until they were closing.
… moreCarlos
The food is good sometimes it is okay but there is plenty of great workers there, especially Breanna Bradley. She always has a smile on her face, is attentive, and treats customers right.
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