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Founded in 1990, Zaxbys serves delicious Chicken Fingerz and wings, Zalads, sandwiches, and more with Southern hospitality and a modern twist. Our fried chicken is hand-breaded and our Zax Sauce recipe is top secret. We offer a variety of signature sauces so you can dip, dunk, and drizzle with endless flavor possibilities. Whether you’re craving classics like a Chicken Finger Plate or Boneless Wings Meal – or you’re in the mood for fan favorites like Loaded Fries or a fresh Zalad – Zaxbys has got you covered. Join the Zax Rewardz program and download the Zaxbys app for exclusive rewards and offers.
Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food.
Order and Reservations
Order: Order online
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4461 US-411 Madisonville TN – Zaxbys
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Full of flavor and made to order just for you. Tie a napkin ’round your neck and dig in to our craveable chicken fingers, wings and more!
Reviews
Dra
The food is great, but, I’m a doordash driver so I come by often and today I was met with some not friendly staff. When waiting in the lobby these girls kept staring at me like I killed their cat which is weird considering I’m just here to deliver some food to hungry customers. One girl specifically was talking with an extremely rude tone, one girls name tag said Lauren who I could visibly see whispering about something, I’m going to give the benefit of the doubt and hope it wasn’t me, though she was the one staring the hardest. Never had any problems before today so I’m just here to say I don’t appreciate dirty looks from staff members when I walked in the door. Please tell team members not to act this way, fyi I don’t have any weird birth defects so I still don’t understand why i was so harshly unwelcomed during a visit that typically lasts about 2 minutes.
… moreAllison Rodriguez
It was all great, I only bought two things
… moreKweenSue
** Absolutely loved the first and second time I came could not rave enough, but the third was the problem.**Went a few weeks ago thought I wrote a review but it must have slipped my mind. I got several things I can’t remember it all ATM. Very yummy!!! Everything I had was cooked perfectly. The young people in there were very respectful. They triple checked my order. I wish I would have caught the young girls name. I wish I could remember everything. I know I got cheesecake bites and loaded chicken bacon ranch fries both 10/10. That’s all for now next time I go back I’ll be sure to take pictures and update my review!!!
**Heres the next review unfortunately not what I expected to write.**
I recently did a pickup order from this Zaxby’s and the whole experience was pretty disappointing. My pickup time was set for 1 but a couple minutes before that I realized I’d be running late. I called ahead to let them know and apologized profusely . The employee told me he had just made the food but it wasn’t a problem at all, said “life happens” and said they would remake everything fresh once I arrived.
When I got there, I reminded them of the situation and apologized again a few times. They asked me to pull around and wait, which I did. After about 15 minutes, my order was brought out, I apologized again! I live 3 minutes away, and by the time I got home the food was wasn’t warm, the fries were cold, and one of the items wasn’t even right.
I don’t really understand the point of saying you’ll remake the food if it’s going to come out like it sat around anyway. Whether you remake my order or the next person’s, you’re still doing the same amount of work. I tried to be courteous and communicate ahead of time, and it still ended up being an upsetting experience. If the guy would have told me he couldn’t remake the food I would have expected horrible food and not complained as that was my fault but to say it will be made fresh because everyone has problems sometimes and then this… ** Moral of the story, Don’t say you are going to do something then not do it. Don’t say you are going to fix it and have no intentions of doing it.**
… more**Heres the next review unfortunately not what I expected to write.**
I recently did a pickup order from this Zaxby’s and the whole experience was pretty disappointing. My pickup time was set for 1 but a couple minutes before that I realized I’d be running late. I called ahead to let them know and apologized profusely . The employee told me he had just made the food but it wasn’t a problem at all, said “life happens” and said they would remake everything fresh once I arrived.
When I got there, I reminded them of the situation and apologized again a few times. They asked me to pull around and wait, which I did. After about 15 minutes, my order was brought out, I apologized again! I live 3 minutes away, and by the time I got home the food was wasn’t warm, the fries were cold, and one of the items wasn’t even right.
I don’t really understand the point of saying you’ll remake the food if it’s going to come out like it sat around anyway. Whether you remake my order or the next person’s, you’re still doing the same amount of work. I tried to be courteous and communicate ahead of time, and it still ended up being an upsetting experience. If the guy would have told me he couldn’t remake the food I would have expected horrible food and not complained as that was my fault but to say it will be made fresh because everyone has problems sometimes and then this… ** Moral of the story, Don’t say you are going to do something then not do it. Don’t say you are going to fix it and have no intentions of doing it.**
sarina Wilburn
We ordered a fried chicken Philly sandwich meal.With French fries and coleslaw. It was delivered through door dash. Fries were not in order and coleslaw was all over sandwich. VERY UNHAPPY. Twice in a couple weeks we’ve been screwed from this restaurant. Management doesn’t care. We complained by phone and they said they couldn’t do anything to help us.
… moreKrissi Wooley
I went here in the most horrible mood and the manager at the register Alisha made my day better. She was polite and friendly. My food was amazing and the place was really clean. I will definitely be back!
… moreSheena Fischer
We visit this location quite often, a minimum of 2 times a week. Usually close to opening time or a little after. The girls at the window, especially Miley, are always very friendly and helps make sure our food order is correct. You can tell her coworkers enjoy her presence as well. Best service award goes to her!
… moreCarla Graves
Normally everything is great but tonight was not. Added lettuce and tomato to a sandwich and literally got 2 or 3 tiny pieces of each. Not even a full slice of tomato and not even 1/4 of a lettuce leaf. Very disappointed tonight.
… moreChristopher Kirkland
**Update** changed from 2* to 4*
My latest experience was much better. The staff was nice, the food was hot, and they gave adequate sauces. The management has done well att correcting the issues. Nice work guys!
The food is good but the team here is horrible at service. You order things like cheese curds and they don’t even give you the marinara sauce. You order a 20 pack of chicken and get 4 sauces. The ridiculous part is 2 of mine were buffalo and the container wasn’t even 1/4 full. You guys need to do better. Simply caring would go a long way…. Just think about what you expect when you buy food.
… moreMy latest experience was much better. The staff was nice, the food was hot, and they gave adequate sauces. The management has done well att correcting the issues. Nice work guys!
The food is good but the team here is horrible at service. You order things like cheese curds and they don’t even give you the marinara sauce. You order a 20 pack of chicken and get 4 sauces. The ridiculous part is 2 of mine were buffalo and the container wasn’t even 1/4 full. You guys need to do better. Simply caring would go a long way…. Just think about what you expect when you buy food.
Cassie McAtee
We frequent this location about once a week. Very seldom do we have issues with the service or order. We make the choice to come to this location because of Miley. She recognizes us every time we come through. She always friendly and polite, always thanks us, and even jokes with us. We get the best service from her.
… moreBrenda Miller
Visiting family in TN and we stopped here on the way home from Tail of the Dragon drive to get my son a quick bite. The girl who took my order was very sweet and very polite (something we don’t see much of in So Calif anymore). The food was fresh and my son said it was ok BUT my problem is it was DIRTY. The floors hadn’t been mopped in a long time, the tables were dirty and the place had a weird smell. I thought it was going to be like Raising Cane’s. The chicken was a bit dried looking and pretty small pieces.
… more