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Founded in 1990, Zaxbys serves delicious Chicken Fingerz and wings, Zalads, sandwiches, and more with Southern hospitality and a modern twist. Our fried chicken is hand-breaded and our Zax Sauce recipe is top secret. We offer a variety of signature sauces so you can dip, dunk, and drizzle with endless flavor possibilities. Whether you’re craving classics like a Chicken Finger Plate or Boneless Wings Meal – or you’re in the mood for fan favorites like Loaded Fries or a fresh Zalad – Zaxbys has got you covered. Join the Zax Rewardz program and download the Zaxbys app for exclusive rewards and offers.
Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food.
Hours
| Tuesday | 10:30 AM–10 PM |
| Wednesday | 10:30 AM–10 PM |
| Thursday | 10:30 AM–10 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
| Sunday | 10:30 AM–10 PM |
| Monday | 10:30 AM–10 PM |
Address and Contact Information
Address: 9110 Staples Mill Rd, Richmond, VA 23228
Phone: (804) 756-3706
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Last Updates
Reviews
Egypt Woodson
⭐️⭐️⭐️⭐️⭐️
I want to give a huge shoutout to the Zaxby’s team working the night of Friday, October 10. They truly deserve some recognition. From the moment I pulled into the drive-thru, I was met with kindness and patience—even though I was having a tough day and didn’t even know what I wanted to order.
The gentleman working the drive-thru was incredibly helpful and friendly. He offered suggestions and even shared a few of his favorite items, which made the whole experience feel more personal. You could tell he genuinely cared about giving great service.
The kitchen crew also went above and beyond—my food was fresh, hot, and made with care. It was clear they were working as a team and keeping a positive attitude. This group turned my night around, and I left with not just a great meal, but a smile.
This location has earned a loyal customer. Thank you to the team for making a difference—I’ll definitely be back!
… moreI want to give a huge shoutout to the Zaxby’s team working the night of Friday, October 10. They truly deserve some recognition. From the moment I pulled into the drive-thru, I was met with kindness and patience—even though I was having a tough day and didn’t even know what I wanted to order.
The gentleman working the drive-thru was incredibly helpful and friendly. He offered suggestions and even shared a few of his favorite items, which made the whole experience feel more personal. You could tell he genuinely cared about giving great service.
The kitchen crew also went above and beyond—my food was fresh, hot, and made with care. It was clear they were working as a team and keeping a positive attitude. This group turned my night around, and I left with not just a great meal, but a smile.
This location has earned a loyal customer. Thank you to the team for making a difference—I’ll definitely be back!
cindy davis
Today is 5/8/25 we went at about 4:30… the food was not hot and I asked for extra crispy but no. Those wings were fatty, and I won’t be back…..The food got 4 stars because it was fresh, including the fries. I wanted all flats, but the manager said they couldn’t do that. The cashier must have been new and not the friendliest. The place needed cleaning, so I don’t know if they need help or what. But I’m still glad food was fresh. They do give a military discount.
… moreAmanda Curtis
I ordered the Avocado Ranch BLT Tacos. I did not have any tomatoes. I spent my entire break trying to call the store. I ordered the same thing yesterday thinking that someone was having a bad day but today my order was messed up again. The manager can reach out to me via my personal email. I would’ve liked to handle this over the phone. Order ID AAA8NM96AJAF
… morePatrick
This place is absolutely top tier. The food is always hot and fresh, they never skimp out on sides, and the staff is always super friendly and helpful — especially the night time crew. I hope this location never changes, because it’s hands down the best in the area. For reference I’ve only eaten here on weekends, so maybe the weekend staff is when its best.
… moreSharon Marano
Chicken is too salty and too peppery at the same time. Tenders were pretty small. Fries and coleslaw were very good.
… moreJamie Worrall
If you have not yet tried the chicken and bacon ranch loaded fries you are seriously missing out. I could quite easily eat from there every day of the week. I go at least once a week when on lunch breaks at work.
… moreSeth Fremeau
Shout out to Tiffany Tiffany is always a treat to work with and always makes sure our food is hot and fresh and our drinks filled. She’s always super happy and nice and goes above and beyond
… moreNathaniel Redman
Service is a tad slow but always comes out correctly and hot. Theirs a broken table or 2 inide but it still has plenty of seating.
… moreDorria Brown
Went in on a Friday night was charged twice for one meal told the manager she “refunded” my money but really charged me a third time. Then told me I had an attitude. She refused to give me my money back. I called corporate they sent me a $10 gift card. Still out $20. Going back to get my money today or at least fight for it but I will never eat Zaxbys again. Rude employees on cell phones. Was told the owner would call never heard from him and I’ve called corporate 3 times. Was told they could refund my money twice third time was told I have to go to the location. Absolutely the worst
… moreJ. Smith
I rarely go by here, but everything was good. Chicken fingers were good as well as the service. Nothing note worthy, but good fast meal.
… more