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Reviews
I’ve never met ruder service industry employees, they act like you are doing THEM a favor and should be apologetic for being such a nuisance to want to buy ice cream of all things and to answer my own statement is yes, yes you are because if it wasn’t for their small town loyalty they would not stay in business. Oh and the ice cream is pretty good but not good enough to put my money where my mouth is.
My family wanted to go visit the shop after supper, since it was a nice warm evening, and we knew it wouldn’t be open much longer into the Fall. I looked them up on Google and saw that the hours said they were open until 8pm. We went into town and saw it was a popular place, as normal, and there was a large group outside the shop, finishing up their ordering, so we got into the line. At around five minutes after 7, we walked up to the window to order and I noticed the hours said they closed at 7pm. Although, I thought they closed later, I knew how that felt when people continued coming before there was a chance to close, so I kindly told her “I apologize. I thought you closed at 8pm, since that’s what it said online.” The response I received was shocking and totally threw me off. Afterwards, all I could utter was a slow okaaay. In a sassy and annoyed voice, I was told “Please don’t believe everything you see online”. While this is good advice, I was hoping that my small town ice cream shop would have the integrity to say “I’m sorry. We should have updated that.” Needless to say, our ordering was a little tense and when my young son didn’t know what he wanted right away, he was told he needed to “decide quickly or she would shut the window” (in a completely serious tone). I read him the kinds of ice cream and thankfully he decided quickly. I held it together and was so glad to get our food and get out of there. I will be a little nervous from now on, but hope to return to better experiences. If you want customers to have accurate information, I would suggest keeping the hours updated on Google. Not doing so, could also work to your disadvantage, if it says you close earlier (so that’s what everyone thinks), so they don’t come and you lose customers. Despite it being frustrating, had I been her, I would have appreciated bringing in more money for the shop, as the line continued for a while after we went through and others also believed they closed later.