Catherine Berry
This place makes a great bagel! However, lacks attention to detail when it comes to the bagel. I ordered a BEC on an everything bagel. They forgot to put bacon the bagel itself. The deal is great and honestly would try again. Just want what I paid for
… moreLily Canter
At about noon today (10/4), I ordered a bagel with cream cheese (paid $1.25 extra), and this is what they gave me: a tiny smear of cream cheese on a burned bagel. I ate a few bites then politely asked for some cream cheese on the side, but they refused, and although I’d already paid extra for cream cheese, they charged me $4.99 for a tiny dollop of cream cheese. They were unfriendly and obviously avoiding any responsibility for their lack of attention to an order. They have messed up my order in some way almost every time, but this was taking it way too far for me not to write a review. Wu and Nussbaum, fix your customer care and please make your orders with some sort of effort.
… moreMariano
I’ve been going to Wu Nussbaum, consistently for the past 6 months, even though the bagels are B minus. The coffee is good; the service is not. They have tables and counters, which is convenient. My order always was Bagel with Cream Cheese, no toasted. Today, it came with jelly which I did not order, went to the counter explained that the “server” proceeded to grab my order tossed it and said “you need to order another one”. Either my honest mistake or theirs, don’t know. Again, I’ve been going to Wu Nussbaum CONSISTENTLY for the past 6 months and each time I left at least 15% tip. I guess they don’t need my business or my tips.
Many places around.
… moreMG Walker
The scallion pancake breakfast sandwich is so good. One of the best sandwiches I’ve ever had, and it’s so much food for a good price in NYC!
… moreDani B
I came here to study on a rainy day and tried their chicken salad sandwich, it was so fresh tasting. The cashier was super friendly and recommended me the coffee and muffin deal for5 bucks was such a steal. They also have wifi and charging plugs. overall i recommend if you’re in the area.
… moremitch taube
I recently ordered dinner online for pick up. the shopping cart showed a balance of about $55. With tax it should have been about $60. I was surprised after i used apple pay to find out they added a 20% tip. I want to be asked if i want to tip and how much. This is the second time this has happened with this restaurant. Immediately after i found out the total was over $68.00 i tried to cancel the order with no luck.
This is just wrong!!
Feb 25 update. I received an apologetic response to my original post. They asked me to send them an email because they wanted the details. I think the details are pretty clear here, but I sent them the details via email again. Never got a response.
… moreM C
They got my bagel order wrong but it was still tasty and I didn’t have to wait to long. The place had no lines at 10:30 am on a Saturday so recommended going here for a quick breakfast on the go over other bagel shops
… moreA. Mason Mous
I hardly ever leave reviews. But this was an absolute disaster, and I don’t even care if their management or owners make any moves; I just want to inform other patrons and hopefully advise on where else to spend your money and time. This afternoon, I came in for my lunch as I usually do. I was seated and eating at the tables right in front of the service counter and kiosks, and was able to observe the dismal, disappointing, disgusting, and rude treatment from the service workers to the guests. Several guests had made orders on a certain machine, and when they went to ask how long their orders would take, were informed that their orders never made it through and they will have to make the order and pay again. Obviously, that is ridiculous, and I watched as the patrons attempted to show proof that they had paid and simply wanted to either receive their food, or even just the bare minimum adequate explanation of what had happened. Instead – and forgive my descriptions here – the shortest of the servers continually rolled her eyes and dismissed the patrons, saying that if they would not pay again then they would not receive service; but they had already paid for the food! Just because the restaurant is having issues with the kiosk accepting and sending orders to the kitchen, does not make it acceptable to interrupt patrons, dismiss them loudly and rudely, and basically ignore them unless they paid -AGAIN- for the same meal! The other two servers – both wearing glasses, and one was a black person – simply stood awkwardly and the black one attempted to apologise but was told to ignore the patrons! In conclusion, I understand; I understand that as paying customers, we do not have the right to receive good service. I understand. Thank you to Wu and Nussbaum for letting me know.
If you want a coffee place that won’t make you wait 20-30 minutes for a coffee and bagel because they just so happen to also serve Chinese food, just head across to Blue Bottle. For the Chinese food, head to Chinatown.
… moreMurni Gusti Dayanti
I had lox on everything bagel with scallion cream cheese. It was great! I ordered through self service machine and it was ready within a few minutes. A very convenient place to have breakfast after gym because it’s just around the corner from where I live.
… moreAbigail R.
Make sure to check your order before you leave! I was rushing to catch a train and didn’t double-check mine. I ordered a BLT with turkey bacon and no mayo, but the order was incorrect. The bacon didn’t seem fully cooked, and there was mayo on the sandwich. 🙁
… more