Service is quick for a place that makes food to order.
Fries need to be cooked longer, chicken over cooked and size varied a lot
Who eats hella wings without sauce that’s like eating nachos without chips.
Never had the wings from here. Today (at 9:50pm), I attempted to order online, but it only allowed me to place an order for tomorrow. Due to this, I called in to place my order. A lady (who did not provide me with her name) advised me it was an hour wait; therefore, they are only taking orders online or at walk-in. I mentioned online was only allowing me to place an order for tomorrow. She placed me on hold for a while, then picked up the phone while staying quiet. I said Hello? to get a response from her, but got hung up on instead. I called back 4 more times, but got no answer nor did I get a call back. Horrible service! What a bad first impression. Lots of businesses are struggling…employees providing bad/negative customer experience does not help a business thrive.I hope management reads this & educates their staff the importance of providing an excellent customer experience to both internal & external customers to strengthen their brand as a company.Such a shame, I was ordering for a group of people which means this is not only a negative experience for me, but for those who I was ordering for as well.
Wingstop have awesome wings ranging from the traditional buffalo style to the barbecue.Today we ordered boneless hickory smoked barbecue and buffalo style. I also ordered bone-in lemon pepper wings with extra seasoning and some ranch.The dipping ranch here is by far the best I have ever had in comparison to many other restaurants. If you ever want to just pick up some of this alone its worth it.They have an amazing new buffalo ranch fries is to die for!!! It complements the buffalo style boneless very well.The flavors Cajun rub and popular garlic Parmesan is also well worth trying!The negative part is that you have to be patient to wait on it-which is fine by me.The workers appearance can improve whereas they occasionally looking like covered in sauce. Some locations have workers who needs extensive customer service training. When it gets extremely busy – count on waiting for larger amount of time whereas they can get easily get overwhelmed by customer volume. Therefore, plan ahead so you can beat the lunch rush.
My first time at wing stop was last night. After 30 min for “naked bone in wings with no sauce” for $12 she said she lost my order. Waited another 20 min for overcooked, stringy dry and hard wings. I called the district manager the next day after Tyler in Tacoma left me on hold and wouldn’t answer. So I called Lakewood and got a refund but when I went back to Tacoma they gave me boneless instead of bone-in and covered them in so much Parmesan cheese that I gave them to a homeless person and he couldn’t eat them either. So I called the district manager at the Lakewood location again and sent her the picture of my wings. These guys are high schoolers who are very vindictive to their customers. I’m never going to another wing stop again. I uploaded the picture. It’s the boneless wings covered in so much parm cheese that they are fully white.If you have issues with this location call the district manager Veronica at Lakewood. She will help you.