Cheyenne W
Last time coming to this location. I placed an order through the app for an order of 40 wings. Arrived at the scheduled time shown in the app and gave the girl at the counter, Erika, my name and she told me to wait. I waited 25 minutes watching people come in and place orders. After 30 minutes she came to ask me my name again, then told me they don’t have my order. When I told her my name, a guy in the kitchen spoke up and said they already gave my order to DoorDash. This is unacceptable. They are giving people’s food out that they have paid for, to incorrect people. This tells me the employees don’t care nor are they paying attention. I did not order through DoorDash nor did I order for delivery and I showed her my app that said “in store pickup”. Instead of offering to remake the order, she just looked at me blankly and said they don’t have it. I told her to go ahead and refund the order because they messed up and I’m not going to wait another 45 minutes while they get their act together. They then told me they can’t do refunds and to come back next day when the manager is in. I explained that is theft and I won’t be leaving until I have a refund. They then told me they could put the refund in, but the manager will need to approve it next day. I agreed to it, but they were going to just have me walk out with no proof of refund. The girl had a receipt in her hand which I thought she was handing to me so I reached my hand out and she told me “oh no I have to keep the receipt” so I told her okay but I need proof of the refund and requested a copy of the receipt, which she seemed shocked to provide? This on top of a couple other times I’ve ordered from this location, is extremely disappointing. Not only have I had raw undercooked wings (boneless) from this location, but I have also had to request a refund prior to this because of the employee’s messing up. Corporate needs to train these kids properly. Customer service is poor, quality of food is poor, and the work ethic is questionable.
… moreXaria Legg
Took 40 WHOLE minutes for an order we put in 24 hours notice. Left out sauce and made us pay 2 dollars for additional ranch. Ridiculous customer service. Rude staff, overpriced, and the food was cold. Never coming here ever again.
… moreKat
Placed an online order for a 20pc and they didn’t add the 3 DIPS that I ordered with it. This isn’t the first time they’ve done this, we called this store and the girl that answered was beyond rude, not helpful or apologetic for forgetting the dips. Who has wings without it?! She said we could come in to pick them up but it was an online order! Defeats the purpose of placing one in the first place. This store location needs to get it together. Kept giving this location chances but never again.
… moreBennett Young
I had a wonderful experience here the other night. The food was awesome, and I didn’t feel rushed while ordering. Ringo is the gentleman that helped us out. He treated my friend and I great, brought our food out to us personally, and overall just made us feel super welcome. If all the workers were like him, they would cease to have competition. Keep up the good work!
… moreMichelle Gluch
The food was good–we ordered the boneless Wing Combo for 2. He had a habanero flavor, and I had parmesan. He enjoyed his hot stuff. I wasn’t so fond of the pile of powdered parmesan on mine. It was not great. I felt the same about the fries.
The big problem I had with our visit was the restaurant itself. Every table was filthy. And the men’s room was out of toilet paper and paper towels! Eeewww.
I will order the wings again, excluding the piled on powdered parmesan, but I will avoid the restaurant especially during the lunch hour.
… moreAbigail Teodorescu
The food is great, BUT the service is awful. I return every time just because the food is tasty, and am left wondering why I came back again in the first place after the awful service I received. Every time I order, the orders I receive are missing items: drinks, sides, whole orders of wings, dips, etc. Two weeks ago, we placed a delivery order with some coworkers at work through the Wingstop website and received completely burnt wings (see photos). When we called to complain, we were told we had to make the complaint through DoorDash because they handled the delivery. I’m so confused, because the delivery was paid via Wingstop’s website, with no mention of DoorDash anywhere. We are still awaiting the refund for that order, and it might just be faster to dispute it with the bank at this point. Last night, I decided to order a group pack for family dinner, also off the WingStop website, and pay for delivery. When the food arrived, the fries were burnt to a crisp, the veggie sticks were missing, the ranch dips were missing, and the additional cajun corn sides I ordered had absolutely no seasoning on them. I called the location and they told me they can have the missing items available in 5 minutes for pickup. I told the gal over the phone that I had paid for delivery service, and as they messed up the order, it would be courteous of them to deliver the missing items. They said they cannot, because they don’t do delivery. I asked her to lookup my order which showed the delivery service I had gotten, and she proceeded to tell me that they take delivery orders on their website but go through DoorDash on the back end. I had to drive out to their location while my family waited and the food got cold, to pickup the items they had not sent. I only got the missing veggie sticks and ranch, and one new side of corn. The fries were not replaced, and the other side of the corn I had, was also not replaced. If a company chooses to advertise delivery via their website for customers’ food orders, in my opinion, they should have the capacity to resolve mistakes they make with the orders and deliver the missing items/redo the order with delivery, if necessary. I’m thoroughly disappointed every time I eat here, and am concerned that this seems to be a very bad ongoing problem that cannot seem to be rectified. No compensation is ever offered, and the solution they find every time is a further inconvenience to the customer.
… moreLetticia Barajas
I wouldn’t recommend anyone getting boneless wings at this location! Every single time we order boneless it’s always a disappointment . They are dry extremely small like they overcooked it so there was no chicken left but the batter!! My husband was very upset at his order like come on wingstop do better! How is a grown man going to eat a kids pinky sized wing meal. Also there was no sauce on the wings or tenders as it said and looked on your poster! I paid $25 for these two little meals definitely not worth it!!
… moreSamantha Lyman
Great food, service, & atmosphere. All the employees and managers are really friendly, kind, fast, and genuinely want you to have the best experience. This is my favorite location in the area. Very consistent.
… moreRain Fall
Your crew was laughing and blaming dropping a sandwich on the floor and having to remake it on each other. They were also listening to Hispanic music in the kitchen. They were very unprofessional. My mom went back for a fry they misplaced and they didn’t give us a receipt. They stood in the store for 10 minutes waiting for somebody to acknowledge them and come see what was wrong. They looked at her more then once and ignored her. And then another 5 on the fries.
… moreKayla Maw
I havent got the chance to eat there yet but it smells amazing, smells/looks/and is clean. I’ve seen the staff snappy and slow but overall not terrible.
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