Allison Webber
The cashier stayed on the phone while I ordered my food and they got it all wrong. I ordered lemon pepper, well done and all flats and received the total opposite. Dry rub seasoning should not be covered with grease. I tried to call multiple times but they never picked up. Each time they would put me on hold and I stayed on hold for 30-40 minutes. THIS LOCATION JUST OPENED AND THEY SUCK.
… moreJenn Dupre
The food at this Wingstop is generally good, and when the order is right, it hits the spot. That said, accuracy and service are inconsistent. Our order is often wrong, and the level of service really depends on who you get and how busy they are.
Sometimes everything goes smoothly. Other times it feels rushed or disorganized, which takes away from the experience. I’m not writing this off entirely because the food itself is solid, but more consistency in order accuracy and customer service would make a big difference.
Worth it if you double-check your order, but there’s room for improvement.
… moreFrank Sanford
First and last time ordering from Wingstop. (Jefferson Hwy Location.) Placed the order online, no option available to select no ice in the drink. No big deal. Contacted the dasher, no response. Called the location, was placed on hold for 15 min before I got the notification that the dasher was already on their way. Dasher shows up, no drink. Dasher stated no one gave her a drink at the restaurant. Called the restaurant back, was on hold for another 20 min before I got frustrated and hung up. This is a $40 mistake I will never do again. Horrible experience all the way around. Less than 1 star if possible. Reported the incident to corporate as well.
… moreEmilee Chubb
Ordered a 20 piece through DoorDash. Outstanding food and service. They plated the different flavors separately. Everything was fresh and delicious. Thanks team!
… moreAustin Irvine
I rarely leave reviews, but my experience at this Wingstop was beyond disappointing. I received food that was COMPLETELY different from what I placed online, and when I drove to this location to have it corrected (which was promised by the store manager at the time), the staff was dismissive and unhelpful. No apology, no accountability, just straight attitude and disrespect. It felt like I was bothering them for asking for what I paid for. I’m definitely not ordering from this establishment ever again.
… moreTee Bone
River Ridge location sucks. You better check your order before you leave, they forgot to put items in my bag, which was taped closed. I figured I didn’t have to check the bags for the completed order, but apparently we have to open up the bags now and check to make sure every single items in there. Total incompetency
… moreTeacher of thought
The owner is extremely rude. The owner does not own up to what he says when you call over the phone. A online order was placed and was completely wrong then we call and speak to the manger he states that the next order will be free because he did not have time to talk because the store was busy. I expressed to him I did not need the entire order free I would just like the next time to replace the currently order that was wrong free. A week later come into the store and the manger was yelling, stated he did not say that, very rude and just absolutely disrespectful. Please don’t take the own mangers word for anything.
… moreJeffery beaudoin
Staff could not speak good English. Got wrong fries and they were just dumped onto the bag no container.. loose fies in bottom of bag. Haven’t tried the sandwich yet. Not impressed.
… moreTerry
You get what you would expect from a good Wingstop location here. Staff is friendly, portions are proper, and everything comes out on time.
… moreJenny Taylor
My food was cooked exactly as I ordered. My second time ordering via DoorDash from this location great food quality.
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