Troy Darling
I don’t know if it is the employee’s fault or the way they are set up to run the business… but my wife pre ordered 100 boneless wings and fries for a super bowl/birthday party 5 day ahead of time. When I went in to pick them up at 5:45 the scheduled time, there were 50 people in the small room, spilling outside into the cold, waiting in line, who had all ordered ahead of time as well. The woman working was answering the phone as she was instructed to do, and I overheard her say to someone that they can’t turn off the online ordering, it just always takes the order no matter what. They were extremely over capacity and there was nothing they could do to stop it. She could also only see the next 10 orders, so it was impossible to see how long you would have to wait to get your order. I left, but was told a refund would be a difficult process. My wife called every 20-30 minutes to see when our order would be done, and it finally came out at 7:45 and she went back and picked it up. Very, very, very inefficient way to do business. I like the wings but probably won’t eat here ever again.
… moreZakia B
Shout out to the team that worked Super Bowl Sunday. They had a lobby full of impatient and rude customers and still remained professional and did the best they could to deal with the overwhelming rush. Even though it did take a long time for me to receive my order when I did receive it the food was great.
… moreR Y
I hope the employees got double or triple pay for what they had to go thru in superbowl Sunday. Because they were understaffed, was it poor management or lack of incentive for employees to work?
Waited an hour after my pick up time (6pm) and left without food because the game already started and missed the first quarter.
Wingstop systems need to be corrected to only take a certain amount of orders at a time. 10 people cancelled their orders as well as me. We were advised the cancellation would process later. Does that mean they still made all that food?
… moreStarr
So happy we found this place! Great food and even greater deals! We’re always happy with our service and quality of the food.
… moreSorin Botoroaga
For third-party companies Not ready 100%, whatever on the screen it’s telling you the order is ready. Every single time you have to wait 10 to 25 minutes, and when it’s busy can be 45 minutes.
… moreM P
This place never has your order ready when promised. I’m not sure if they need more staff or they are not efficient as expected but it’s absolutely ridiculous to wait 30-45min after your food is promised. Based on other reviews it’s obviously a problem that they don’t care to solve.
… moreCody Caldwell
This is by far the worst wingstop location I’ve been too. Flavorless, dried out wings, soggy nasty fries. Waste of $50. Disgusted. Ranch was the only edible thing, I just have nothing to dip in it.
… moreStefanie Bennett
It was all delish thanks so worth the wait. I will say I hate how their napkins situation is because they ran out of their paper towel roll and I had nothing to clean my hands with and on Sunday nights they’re pretty busy shoot maybe Friday thur Sunday busy at night
… moreMiranda Rosenberry
My bf went to go pick up wings from there and has sat there waiting for over an hour and a half. If you plan to order here make sure you order it 2 hours in advance. Hope this helps.
… moreKarim K
This is the worst chicken sandwich I’ve ever had. Rubbery inedible chicken, the breading completely fell off and turned into a disgusting mush. This place should just be shut down. No one deserves to be served garbage. If Wingstop reads this, I would like a full refund.
… more