Kenya Marie
January 22 2025
Just received my 10 piece lemon pepper and they are freezer burnt, smell weird, and are not even edible! So disappointed! This was my one treat of the week.
I ordered from this same location a few weeks ago and the wings were SO tasty! But this order was horrible on January 22nd. I need a new wing spot!
… moreGabe Marchetti
Ordered online at 15:40 , was told it would be 14-19 minutes . Waited in the store until 16:10 . 30 minutes total . Asked the young lady who , after giving me my order 10 minutes after advised time of being finished , not apologizing for the inconvenience , was bringing the orders from the kitchen to the front of the store if I can get an extra blue cheese at no charge for the inconvenience . She said ‘I can’t do that – I’d have to charge you for it.’ Mind you , on the screen that shows all of the orders , all of them were late with a queue waiting at the front of the store . Regardless if it’s staffing issues , mis-management , if you’re going to charge people an arm and a leg and be below par in multiple caterogies , it’s your responsibility to make it up to the people keeping your lights on . Instead , they continue with this behavior , and wonder why they have a 2.7 star rating at this location , not to mention the terribly-rated local store in Chicopee . Be better .
… moreSteve Hastings
There’s no point in coming here. I only wanted to try it because of the commercials.The food is typical fast food level, but the service is absolutely terrible. The wait takes forever. There aren’t enough workers and they were slow and in disarray. The store was filled with people waiting for their order. Just go to Wings Over Springfield instead.
… morecraig wester
This was my first time eating here and got delivery. We tried a variety of different flavors. The flavors all around were spot on. However the wet flavors made the tenders pretty soggy even when we asked for well done. The fry seasoning was not my favorite as it was much sweeter than expected. Overall better than wings over springfield in my opinion so will order again when the craving hits.
… moreAshley Brown
Team Works Great Together, Always So Sweet & Nice.Fresh Fries & Hot Crispy Chicken‼️10/10
… moretmay42
Never been the type of customer to wanna complain about a fast food place on the Internet, but the service here is just ridiculous. I wanted to place an order here over the phone because for some reason they don’t have the flavor that I like on their website or DoorDash So I give them a call they don’t answer me. I call back and at the end of everything I ended up calling them 15 times until they answered me after the sixth call they just started denying my calls and then they finally answered. I spoke to the manager, who told me his name was Chris and the only thing he told me was that it gets busy sometimes and sometimes they don’t hear the phone which is wild to say because they were actively denying all of my calls. No sorry or anything. Food here is always cold too. Absolute ly unacceptable customer service; coming from someone who’s worked in food for 4 years. Do better.
… moreRob Clarke
By far the worst fast food restaurant i have ever been to. Every single time I come here the staff is rude. And the food takes an extra 40 minutes past the time the app says it will be done. I keep giving them another chance because I enjoy the food but I will never come here again you have lost my business for the rest of my time on this earth. Your location should be closed and never reopen.
… moreJuliet Maxwell
I have eaten at other Wingstop and tonight was my first time eating from the one here in Springfield. Very disappointed! The fries was not fresh it was Saggy and very, very salty. The wings, which I had Cajun was not done properly. I think they use hot sauce and sprinkle alot of the Cajun Seasoning on one side of the chicken. I think the people there need some training from corporate on how the food is supposed be made. Also the music in there was vey loud you have to shout to place your order.
… moreKyle Anthony Couture
I ordered, said it was delivered at 12:08am.
Didn’t actually arrive until 12:28am. The restaurant is only 5 minutes away at this time of night.
Food was ice cold
… moreNaomy Martinez
First time that I order from this place and the last! Wings were horrible didn’t have any flavor at all. Fries were extremely disgusting, soggy, only tasted like oil, and super cold. I paid extra for a drink and I didn’t receive it. 0/10!! What a disappointment.
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