Darryl JACKSON
Went to this location last night. Asked for the 20 sliders meal which included 4 orders of French fries. Got to the window and was only given the 20 sliders and not the French fries. When I inquired about the French fries that were suppose to come with the meal the cashier stated that I only asked for a “clutch box” I don’t eat white castles that much so I wouldn’t even know WTH a clutch is coming from there lead alone ask for one lol. So then I ask well sense I am at the window now can I order the fries that I was suppose to get with my 20 slider meal. The cashier said that I would need to pull around the building to get back in line and order at the intercom. I was done at that point. This was poor customer service and to top it all off the the sliders were soggy. Yeah I won’t be coming back.
… moreLyric Simmons
I live in Texas but I’m from The Lou so Everytime I visit I have to have White Castle’s this location did not disappoint. Great service on a snow day. Smiles and all reciprocated. My cheese fries and sliders were exactly how I expected. The frozen ones in Texas can’t compare to the real deal!
I do recommend and would return next visit.
… moreJackie R
I frequent this White Castle once or twice a month for a fairly large lunch order. The ladies that work the lunch shift during the week are always accommodating and take care of my order in a promptly manner. I always express my appreciation and feel they deserve a shout out for their customer service!
… moreNettie Esters
There are too many young kids there that don’t listen and are very rude. They act like they have no home training at all. They are disrespectful and totally without a clue of what working is and what respect is. The
… moreNandi
I had to come up here 3 times today because my food was made incorrectly. Instead of the manager on duty comping my order, she decided to charge me $1.53 for the cheese they forgot on my burgers twice! The manager on duty refused to give me my money back which was almost $20 and refused to give me her name. This experience was very unfortunate for so many reasons. As a business owner and GOOD HUMAN BEING I would’ve never been nasty to someone when the restaurant was at fault not once , twice but three times ! It’s a clear sign to STOP GOING TO THIS LOCATION if these are the type of people in management positions. I am disgusted at her behavior.
… moreCocaa Co
Terrible customer service I order an online order and asked for honey mustard I had a long gett home no sauce in the bag I call and try to explain a lady hung up on me … I called back no answer .. and will be calling corporate disrespectful… life is already hard nobody has time for ignorance DONT GO THERE
… moreM Marie
This is a pretty good white castle the goods always fresh made and they are fast. Not really into the “hi how are you” here like a chick fil a or something but they aren’t rude either. Honestly I like it like that personally not a big small talk person. That’s why I gave them 5 stars
… moreDaniel Vance
Never a single time have they had the order correct. Even after waiting FOREVER to get your order, Take the time at the window before you pull off to make sure everything is correct.
9/5/2022 nothing has changed
… moreMartin Greyson
I get cold fries every time I come here. Please do better. Your fries always come out unsalted and cold. The service is also very slow, I’ve worked at White Castle before and the job really isn’t that hard as this location makes it seem. The quality is so bad.
… moreMarc Norman
Was in town for family and I have loved white castle since I was 15 in elgin il and it was very good. We got to the one in Hoffman Estates IL a lot and this one was just as good. Will be back
… more