Heather Hollcraft
Not bad for a midnight snack. The cheese sliders were hot and fresh. The onion chips were meh,, it seems like we got the bottom of the bag on the onion chips. What we got should have been thrown away, not cooked.
… morejenny hamblen
This experience was unacceptable from start to finish.
At 7:35 PM I was told they couldn’t estimate a wait time because a basketball team was inside (roughly 12 people). That’s understandable — being busy happens. What’s not understandable is the complete lack of organization and communication that followed.
I placed a small order, paid at 7:50 PM, and was asked to pull forward to wait on two drinks that were missing. I waited over 10 minutes with zero acknowledgment. I even honked and was ignored. Meanwhile, at least seven cars behind me received their orders and left.
I went inside and was told, “We’re busy, we’re doing the best we can.” That response shows a lack of accountability. Being busy does not justify ignoring a customer who is waiting on two sodas while others are being served.
This is a leadership and management issue. If this location cannot handle a group of 12 without the drive-thru breaking down, there is a serious operational problem. I would appreciate a response from the general manager or district manager explaining how this will be corrected.
Extremely disappointing.
… moreSusan Petrey Carriker
Nice dining area, good flavors and decent service. I had two sliders, fries and a drink. The sliders were pretty good and the fries were crispy. This was my first visit to White Castle. Very similar to Krystal’s Hamburgers (both the portion sizes and taste). The portions are pretty small for the price, but I enjoyed my meal.
… moreJordan Bryan
It’s not often that you can visit a fast food joint at 2 am and receive the same excellent service you would receive at 2 in the afternoon. Shoutout to Monica & her team this very early Tuesday AM – 10/14. They were out of ice (I ordered a combo meal) and I don’t do room temp drinks so I just told them not to worry bout it & they we’re also out of Marinara (I ordered some mozzarella sticks too) but White Castle marinara sucks anyway lol – honestly all their sauce sucks besides the cheese sauce but that’s not a location-specific issue. Regardless, she hooked me up on other sauces & my food was fresh out of the fryer!
… moreConrad Carriker
Ah, White Castle. The land of tiny burgers and excellent french fries. Where the restaurant may be fairly clean, but the wait time to order is as big as the burgers are small.
I recently visited one of their fine establishments and was pleasantly surprised by the cleanliness of the place. However, the emptiness of the restaurant was a bit of a head-scratcher. With practically no one there, you’d think they would have been able to take our order a bit faster. But alas, no. We had to wait, as if we were in a busy metropolis during lunch hour.
And then, the main event: the burgers. Ah, yes. The burgers that are smaller than a playing card but pack a punch in flavor… or so I thought. In all honesty, the burger was just okay. Nothing special, but nothing terrible either. It was just there, like a supporting character in a movie.
But the real MVP of the meal were the french fries. They were excellent. Crispy on the outside, soft on the inside, and just the right amount of salt. I was in fry heaven, and it made up for the average burger experience.
In conclusion, if you’re in the mood for a tiny burger and some fantastic fries, White Castle is the place to be. Just don’t expect the burger to steal the show.
… moreStephanie Hayes
I believe when someone is bringing their food back to you and clearly showing you proof that there is glove tips in their burgers that you should be a little more concerned about that situation and then when they come into your facility to get the said refund for the situation you look up and you’ve got a person with some Poly disposable gloves on and then you look over to the other girl who only has one glove on and she’s making some kind of prepped items and then we’re talking about the tips of the gloves and the food and then goes and gets one and finally puts it on while she working with the food without even washing hands. The shift manager goes into the bathroom to get the general manager out of the bathroom who doesn’t even come and even remotely apologize for the situation they just say sorry here’s your refund. You are literally walking past people who do not have gloves on nor apologizing for a situation. I understand stuff like that happens especially being in the food industry and working with poly disposable gloves I know that sometimes it’s difficult but could you at least just have gloves on or at least show a little bit of empathy when it comes to someone discreetly explaining to you what happened and then you’re asking them what time they came and this and that and did you is that all the food that’s in the bag I wish I hadn’t been consumed any of the food and I wouldn’t feel so ill about returning what I did not consume.
… moreHeather Biddinger
Came for v day experience amazing manager was awesome. Jessica our waitress fabulous. They entertained my kids and made them feel special and let them decorate cookies. Emerson is by far the best at Valentine’s Day compared to the other ones we have been to. I’ve been coming with my son since he was 8 so about 12 years.
… moreDerek Ledman
It’s a little run down and the food was good but not great to be fare it was middle of the night the Yung lady working really nice and fast
… moreRodger Emery
This time it was just great i will give it a 10 it just depends on who is working at the time if they are having a good day or bad day this time a young lady waiting on me was outstanding you could tell she loved her job I liked helping people.
… moreAli himes
This location gives me mixed emotions… I come here and normally a manager makes my order because we do no onions or pickle so she typically fires fresh ones on a new grill.. tonight that didn’t happen ( that’s okay) I ordered a crave case no onions or pickles add cheese and the cashier acted like I was the inconvenienced rang my order up wrong once I noticed was after I got my food and the guy working the grill was angry and was clearly talking crap about me to coworkers like i was the one who made the mistake… disappointing.. .
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