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Fast-food chain serving signature beef, chicken & fish sliders, plus extras such as onion rings.
Address and Contact Information
Address: 175-28 Hillside Ave., Jamaica, NY 11432
Phone: (718) 657-6470
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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NEWY 46 – White Castle
… HILLSIDE AVE, Jamaica NY 11432. … Jamaica, Jamaica 11432. Phone Number(718) 657-6470. PICK UP AT CASTLE. Start Online Order. FOR DELIVERY AND LOYALTY.
White Castle: Home
White Castle has been the destination for crave-worthy food since 1921. Explore the menu, find a location near you, or order ahead for pickup or delivery.
White Castle – Jamaica, Queens Restaurant – OpenTable
Book now at White Castle – Jamaica, Queens in Jamaica, NY. Explore menu, see photos and read 18 reviews: “Everything was amazing!
Reviews
Prince QB
The employee, particularly this short lady who I can only assume is the manager since she was acting like it, was EXTREMELY RUDE! I wanted to redeem a coupon from the app and make a separate purchase. I was literally told I wasn’t allowed to do that because customers were only allowed 1 transaction. So by that logic, I’m only allowed to visit and purchase from this location once per day?
I will not be returning to this location. That lady really treats the customers like they’re beneath her and it wasn’t the first time I’ve witnessed it. Just the first time experiencing it. I was so disgusted I didn’t even want White Castle anymore.
… moreI will not be returning to this location. That lady really treats the customers like they’re beneath her and it wasn’t the first time I’ve witnessed it. Just the first time experiencing it. I was so disgusted I didn’t even want White Castle anymore.
Bickram Ragbir
This GM herself gets more upset than the customer when they have an issue. She has a nasty attitude instead of trying to understand the issue. Also, if you order on Uber Eats, most of the time food is incorrect or skimped. You CANNOT complain or tell them if something went wrong because they get more upset than you. If the GN can’t fix it, who can? GM refused to give me her name; unfortunately.. I’m taking this to corporate
… moreLady Vee
White Caste dining room is finally back open. For the last two years customers had to order through the window for cars, and that was not good. An old fashioned delight the sliders are still good. I got a number 1 which included 4 cheeseburgers, small fries and a small drink for $7.79 plus tax. I tried their impossible sliders are they are simply delicious. Taste like a burger, but no meat. Just be aware that they cost double the price of a traditional slider. Not to bad if you are craving a burger.
… moreCosmo Guerini
It’s White Castle! And a pretty good one at that. We got a Crave Clutch and some mozzarella sticks. We had to walk behind cars in the drive through to make our order, but the staff were kind and accommodating despite how busy things were. The cheddar cheese is the best cheese.
… moreAJ Cooper
A Disappointing Decline in White Castle’s Quality of Service
Rating: ★☆☆☆☆
As someone who has been a loyal customer of White Castle for years, it is with great regret that I have to share my recent disheartening experience. Growing up, this fast food establishment was my go-to place, but sadly, the current state of their service has left me deeply disappointed.
First and foremost, the level of customer service now offered at White Castle is nothing short of abysmal. Gone are the days when the friendly and courteous staff used to brighten up your visit. Instead, I was confronted by a chubby lady at the front counter who exhibited an astounding lack of manners, displaying an air of rudeness and unprofessionalism that simply cannot be ignored.
It is frustrating to witness how this once-proud establishment has let its service standards deteriorate so drastically. Long gone are the days when the employees greeted patrons with warm smiles and went the extra mile to ensure customer satisfaction. Now, it seems that their top priority is making customers feel unwelcome and disgusted by their lackluster demeanor.
Moreover, I find it utterly disappointing that White Castle no longer values the importance of customer retention. I, for one, will not be wasting my hard-earned money on a return visit to this establishment. When a business fails to recognize the significance of loyal customers and instead treats them with disdain, it is clear that their priorities lie elsewhere.
In conclusion, my previous positive experiences with White Castle are now tainted by its current state of poor service. The decline in staff professionalism, exemplified by the rude and unprofessional chubby lady at the front counter, has left me deeply dissatisfied. It is disheartening to witness such a once-beloved establishment lose sight of what made it great in the first place. Until White Castle addresses these concerns and strives to restore its quality of service, I cannot recommend spending your hard-earned money here.
… moreRating: ★☆☆☆☆
As someone who has been a loyal customer of White Castle for years, it is with great regret that I have to share my recent disheartening experience. Growing up, this fast food establishment was my go-to place, but sadly, the current state of their service has left me deeply disappointed.
First and foremost, the level of customer service now offered at White Castle is nothing short of abysmal. Gone are the days when the friendly and courteous staff used to brighten up your visit. Instead, I was confronted by a chubby lady at the front counter who exhibited an astounding lack of manners, displaying an air of rudeness and unprofessionalism that simply cannot be ignored.
It is frustrating to witness how this once-proud establishment has let its service standards deteriorate so drastically. Long gone are the days when the employees greeted patrons with warm smiles and went the extra mile to ensure customer satisfaction. Now, it seems that their top priority is making customers feel unwelcome and disgusted by their lackluster demeanor.
Moreover, I find it utterly disappointing that White Castle no longer values the importance of customer retention. I, for one, will not be wasting my hard-earned money on a return visit to this establishment. When a business fails to recognize the significance of loyal customers and instead treats them with disdain, it is clear that their priorities lie elsewhere.
In conclusion, my previous positive experiences with White Castle are now tainted by its current state of poor service. The decline in staff professionalism, exemplified by the rude and unprofessional chubby lady at the front counter, has left me deeply dissatisfied. It is disheartening to witness such a once-beloved establishment lose sight of what made it great in the first place. Until White Castle addresses these concerns and strives to restore its quality of service, I cannot recommend spending your hard-earned money here.
Raoul Simon
Ordered impossible burgers and the appearance was far from appealing (see picture). Tried one and the onion was barely chewable. Will not order from them again
… moreGREGORY L RODGERS
It’s great but we really need to do better with these online orders
… moredesmondruff
This is the 2nd White Castle location I visited during my stay in New York. Building was nice but there were undesirables hanging just outside of one of the two entrance doors. There were more undesirables inside at a table where they appeared to be selling something from the first table to the left when you walk in. They were talking loud and cursing at just after 8 a.m.
I walked in with another customer and we both stood for a couple of minutes deciding on what to order. Nobody was at the counter that whole time. After a couple of more minutes the other customer and I were wondering if anyone was working. Then we notice a lady sitting in the back in her phone. She looks up and sees us looking at her, then comes to the counter. She was nice. I’m sure she was over the foolishness that goes in the that lobby area. A homeless looking man comes in and asked her for a cup of water (obviously not the first time because he said last time) while I was ordering.
I was impressed at how fast they prepared 20 burgers for me and 20 burgers for the other customer that early in the morning. While I waited for my food listening to the undesirables loud, vulgar conversation inside the store, a drug addict with a stench entered the other door with a empty bottle and helped himself to free drinks from the drink dispenser in the lobby. Obviously these people are regulars.
I heard the undesirables at the table say “here she comes” before getting up and opening the door for a female drug addict in a wheelchair to come in. The lady in the wheelchair rolls up to the counter and puts a five dollar bill on the counter and asks for a coffee with 2 creams and 3 sugars. At this time my food was ready.
Out in the strong urine scented parking lot I witnessed a drug transaction. The food was good, the service was decent, but the atmosphere was terrible which is not the fault of White Castle, it’s just the area. This location wouldn’t be my first choice.
… moreI walked in with another customer and we both stood for a couple of minutes deciding on what to order. Nobody was at the counter that whole time. After a couple of more minutes the other customer and I were wondering if anyone was working. Then we notice a lady sitting in the back in her phone. She looks up and sees us looking at her, then comes to the counter. She was nice. I’m sure she was over the foolishness that goes in the that lobby area. A homeless looking man comes in and asked her for a cup of water (obviously not the first time because he said last time) while I was ordering.
I was impressed at how fast they prepared 20 burgers for me and 20 burgers for the other customer that early in the morning. While I waited for my food listening to the undesirables loud, vulgar conversation inside the store, a drug addict with a stench entered the other door with a empty bottle and helped himself to free drinks from the drink dispenser in the lobby. Obviously these people are regulars.
I heard the undesirables at the table say “here she comes” before getting up and opening the door for a female drug addict in a wheelchair to come in. The lady in the wheelchair rolls up to the counter and puts a five dollar bill on the counter and asks for a coffee with 2 creams and 3 sugars. At this time my food was ready.
Out in the strong urine scented parking lot I witnessed a drug transaction. The food was good, the service was decent, but the atmosphere was terrible which is not the fault of White Castle, it’s just the area. This location wouldn’t be my first choice.
K T (The Greatest Kiaz)
So, this morning will be the absolute last time I spend my money at this restaurant. The over night drive thru cashier is absolutely rude ,extremely disgusting and disrespectful. This morning I purchased fish nibblers that I didnt open until I got home. They were charred / burnt. I returned to the restaurant to have this person burn them again and offered an attitude.This is the 2nd time I had horrible service with her….Horrible service!!!!!
… moreAyon Ibrahim
Employees can be a bit standoffish and might get your order a little wrong if you don’t catch it, but they are pretty fast when it’s not a lunch rush or something. Most importantly, food itself is as good as that of any White Castle.
… more