Derrick G
Rough day on holiday, I was in the drive through for a solo online order for about an hour. But the problem was not the crew, I know these things tend to be management decisions, maybe someone got sent home early, or started the day with a minimalist crew. Which is a very bad idea being one of the few places open. It may have been better to take a pause for a day. I am forgiving but most people are not.
That said I repeat that I dinbblame the crew, experience taught me that sometimes these things are often not even the store manager’s fault but they take the heat and ones above try to compensate by turning the screws even tighter on an already decent crew. This causes walkouts.
After I did get to the window, the staff was nice despite the pressure which is impressive, and the food was legit great, it was not rushed, I won’t get food poisoning, it looked good, tasted good and had good texture and was correct to the order. Typically under such a rough day it’s easy for quality to suffer but at least with my order, I have zero complaints. Decent crew plus bad management chasing a few short term profits will typically lead to long term struggle when that team leaves to better places. My blame goes to corporate and mid management, I cannot see what the store manager had to deal with so I won’t blame them understanding the pressures often put on them from the mid and upper guys to make the decisions that happen and sometimes go very wrong like tonight.
… moreMartina Reyes
Why does it take soooooo long! From the time I ordered from the time to get food in the drive took an hour. Then the lady on the intercom was rude and kept asking anything else?? Went around 11 pm which would beat the drunk hour and still took forever. The food was cold and hard. I love whataburger but man…. It’s crazy how long it takes.
… moreChloe G
literally the most amazing manager jackie! we were minding our business and a group of white men thought it would be cute to sit next to a couple of black women and start using the n-word. when we said something this lovely manager was on our side and politely asked them to leave and then proceeded to apologize to us about the situation. just wanted yall to know what an amazing manager you have working for you. keep her and give her the fattest raise!!
… moreJustin X
Whataburger is a fast-food favorite known for its classic American burgers, made to order and packed with flavor. With a 3.8 rating, this chain has earned a loyal following thanks to its consistently tasty food and convenient service. The burgers are juicy and fresh, with a variety of toppings to choose from, while the fries and milkshakes add the perfect finishing touch to your meal. The casual, quick-service atmosphere makes it an easy go-to spot when you’re craving a satisfying, no-frills meal. With a price range of $10–20 per person, Whataburger provides solid value for a fast-food experience.
… moreRick Franks
The food is always good but like all whataburgers they are very slow. From taking your order to getting it out. You better have a lunch HOUR if your going to eat here
… moreReve Imber
Ordered online, showed up, was told the ticket didn’t print, showd proof, was told to wait in curbside, sat 10 minutes, went back through the drive thu, was told ticket didn’t print still even though they said they saw it on screen, was told to park out front and the manager will come out to talk to me, I sit for five minutes. Decide im not going to wait anymore, go inside and get to speak with the manager IMMEDIATELY, get told that even though they can see my order that if it didn’t print they dont make it, get my food 3 minutes later after this goose chase. All in all didn’t get my food until I was on location for a drive through order for more than 45 minutes and nearly an hour after the order was made online.
… moreAaron Phillips
Mostly standard Whataburger experience. The wait doesn’t seem as long as this location, but sometimes the order will be off (usually missing an ingredient or another small mistake that is too trivial to fuss over). The staff are always friendly and helpful, even when it’s super busy. Classic dining room that’s cozy for catching up with friends and family.
… moreKaylea Batt
The drink stations don’t tasted as though it’s been cleaned, sat and waited 30 mins for food. Before asking for refund, for them to ask if I still had wanted to wait for food. By that point I couldn’t wait any longer. I suggest using another whataburger in Amarillo if carving for them.
… moreHilario Rojas
Horrible! Ordering ahead on the app is supposed to be more efficient. Ordered on app 10 minutes before arriving to store a got my food after 3 other people that placed their order in store while I was there.
Previous visit ordered on app and they were only serving thru drive thru so pointless to order on app. Ridiculous
… moreAmy Vela
They didn’t give us some of our items and food was cold and biscuits were to hard to eat. And they took forever just to take the order.
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