Erica Torres
I came in for a remake and took a while before we got our food compared to others the fries were burnt awful taste never got the gravy for the chicken strips the number #1 didn’t look appealing the #11 only had a small smudge of sauce the fries came out after we finished our food honestly bad service would not eat at this location again
… moreTimothy Olson
My family embarked on a pilgrimage to Whataburger, a mythical land we only hear tales about, since we don’t live anywhere near one. Our 5 kids had their first taste of this fabled fast-food joint, and let me tell you, it was an experience. The service was surprisingly polite, especially considering the joyful chaos we probably brought with us (we weren’t loud, just… enthusiastically present).
The food was good, but the real MVP for my wife was the magical condiment delivery system. Apparently, having someone bring ketchup to your table is peak luxury. While I still think it’s a bit pricey for what it is, the reasonable cost softened the blow. The place was clean, though it felt charmingly dated. Easy parking was a bonus, because nothing kills the “first-time” buzz like a parking lot nightmare. If I lived closer, I’d probably be back now and then.
… moreEthan Rocha
I’ve been coming to this location for a while, and the service has consistently been terrible. Even when it’s not busy, I end up waiting 10–15 minutes for a small order. When it is busy, the wait can easily reach 30 minutes or more.
On top of that, my order is almost always wrong. I repeatedly ask for a large meal, and for the past year I’ve been given mediums. I make sure to clearly state it, and somehow it still gets messed up. When mistakes happen, there’s no apology just attitude and a rushed handoff like they want you gone as quickly as possible.
There have been multiple times where I waited 30 minutes during busy hours only for my order to still be incorrect. When I’ve gone inside to get it fixed, the staff is often huddled together chatting and laughing while cars are backed up outside. It honestly feels like there’s no urgency, accountability, or care for customers at all.
This location seriously needs better management, training, and customer service. After so many bad experiences, it’s hard to justify coming back.
… moreSophia Aleman
Absolutely hated this location the restaurant was 59 degrees inside. And freezing, my friend and i’s chicken was raw and hers was remade but I had taken mine home.
… moreTiffany Mcmahon Wilson
Food was fine didn’t wait long but staff is like a group of kids trying to act like adults swearing and just not being respectable in their work place. The poor manager an older guy was very quiet and was clearly out numbered so it just seemed very kaotic behind the counter I even herd one girl tell staff to shut up cause she was on drive through and couldn’t hear customer.
… moreAndrés Rodriguez
This has to be the worst Whataburger in San Antonio. I ordered online and arrived to completely empty restaurant. There was a line in the drive thru but no one was eating in the restaurant. I waited 30 minutes and still had not received my food. The manager gave the weakest apology I’ve ever heard. I strongly recommend you visit any other location if you wish to have a pleasant experience. They never have sweet tea available. Never have lemon for the tea.
… moreRamon Garcia III
Service is always slow. Restraunt is often dirty. Employees during the evening seem more interested in talking and goofing off with each other rather than servicing the customers
… moreCindy Gaona
I’ve never been so disappointed before by Whataburger! I waited in the drive thru for 30 minutes for a small drink a large frie and a large onion ring. My onion ring only 7 in it for a large.I’m not going to Come back to location.
… moreHeather Sims
The food was ok. But we waited 20+ minutes for the food and when it finally came out, one of the burgers were cold. Went to let them know, another 20 minutes later and everybody else is done with their food, had to go to the counter and they were going to give it to us after having wrongly delivered it to another table and the lady over there opened it. All this time, manager sitting at table doing paperwork. As a manager myself, when you see your team struggling you go and help them. Just very unprofessional. Nobody asked us if we wanted anything for free, nobody asked us if we wanted a refund. This is absolutely the worst Whataburger I have been to in my entire life.
… moredevin clarke
The staff that are working at this location at restaurant number 315 are very disorganized and half the staff seemed to be on their lunch break and really wasn’t paying any attention to the customers that were dining in. All of their focus was on the drive-through which to me isn’t fair. I thought this was a Whataburger, not a sonic. We asked several times for ice saying that they would bring some and eventually we had to go up and get our own because apparently filling the ice machine was not a priority for Dine in customers either…One of the girls said she couldn’t help us because she wasn’t clocked in but continued to clean around the condiments and trash area while assisting my coworker to open the restroom so l guess people can pick and choose what to do on their lunch break…this is a very disorganized ship that is sinking faster than the titanic.
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