Jeffrey Simmons
Decent burgers for really fast food. They didn’t put ketchup on the burgers which I thought was strange.
… moreJimbo
I got off work too late to cook so I was tired and decided to bring home some fast food. I went thru drive thru. They were clear and knowledgeable and read my order back to me. However at the windows the food came out in a decent amount of time but the fries had been sitting under the heat lamp. It was around 6 or 7 pm so I didn’t trip. Admittedly, I didnt check the food before I drove off. When I made it home my apple pie and and an order of French fries were missing. I called the store asked for a manager and gave the my ticket number and told them what was missing from my drive thru order and asked if they could refund my card for those two items. The manager told me that she couldn’t break that out and would have to refund the whole ticket. She told me that I would have to come back up there so that she could give me those items. I was very agitated to have to spend my time and fuel to do something again that wasn’t done properly the first time. So for the sake of my time and fuel I let them keep my fries and pie. I charged it to the game as we Gen Xers like to say. At the end of the day the manager was not a leader she came across to me to be flustered and out of her depth. She seem relieved that I was willing to get off the phone. I can’t get away with that at my job and that is the hard earned money that I used to pay for items that I never received and that is Un-American.
… moreCristina Golden
the food is consistently bad here. i tried on different occasions just to be sure that i don’t judge based on a bad day but it has been years since i received a hot meal from this location. everything comes out warm or cold. fries stale. onion rings soggy. i didn’t think this was even possible but my dr. pepper was even bad! like it had been sitting there. it was watered down, flat and my cup wasn’t even full. i will not be back and i really want everybody else to stop going too so they can shut the whole place down because clearly no one in there cares and hasn’t cared for at least 3 years now. please spend your money elsewhere! the pat booker location isn’t that far from here, your money is better spent there.
… moreLydia Tenorio
Horrible! Got our food and drove home only to be missing a sandwich. Called and said they would redo order…however, got there and received missing sandwich…offered to large the order and offered a shake or brownie…asked about compensating for hardship to drive back to pick up order and that was all they could offer…Good Customer Service should have either given the entire order or sandwich free! Come on…after looking at other reviews…looks like they miss out on orders often. This was our dinner and it surely shotchanged our time and took the enjoyment of looking forward to a Whataburger meal…you can do better with customer satisfaction!
… moreIris Pakebusch
I’m honestly disappointed and frustrated with our recent visit to Whataburger. First, the staff gave our order to another customer. That should’ve been the first red flag. When we finally did get our food, they forgot to include the fries — which were specifically for my daughter. She’s the whole reason we go to Whataburger in the first place, because she loves the fries.
So we went back to ask for the missing fries, and when we got them… they were a complete joke. Burnt, stale, and clearly sitting out for hours. I’ve attached a photo so you can see what they thought was acceptable to serve. Honestly, it looked like the bottom of the fry bin scraped together at the end of the night.
I expect better. This experience was unacceptable and really ruined the night for us. If this is how service and food quality are now, we won’t be coming back.
… morePatty Lucio
I ordered a bacon, egg and cheese meal thru the drive thru. I get to the window and am being handed something that I didn’t order. The cashier takes my order again and asks me to move to the third window. After about 8 minutes she walks out and again tries handing me something I didn’t order. Then a third person walks out and asks me for my order again. My order was brought out but the hash browns were old and hard. Definitely will not be ordering there again.
… moreShellie Gregg
Customer service used to be so much better, but they seemed to have gone down dramatically in the last several years. Food is still good, but takes more than a while if they have too many people at the same time. The place could be cleaner. The staff is all pretty young, which is not a bad thing, but they don’t seem to be trained efficiently on customer service. This one time we went all the fries were burnt
… moreEric Parker
Well this is my go to spot.. however this last stop wasn’t particularly a good time… Ordered through the drive thru. And when I got to my friends house it was not what I expected… My soda was terrible flat and no flavor. And the fries tasted like they had been sitting for at least an hour.. and my extra bacon was well let’s say suspect… You guys are still my go to.. just do better…
… moreAlan Boedeker
Boy what a turnaround this Whataburger has made. A few years ago it was hit or miss and usually it was a miss. Food was not WB standards we all expect, employees and management didn’t care, but now it’s 1000% better.
Food is hot, fresh and delicious. Employees are friendly, although the cashier was interested in my Chiefs cap and his love for some ‘other’ team, never once mentioned my wife wearing a Whataburger shirt. It was all good.
Thanks to the new operators of this location, now I don’t have to drive 5-10 miles.
… moreAlfredo Mendoza
I got the chicken salad and it was good. Up until I found a piece of plastic in my food
… more