GISYERG
Why are fast food workers so mad all the time? I get it — it’s probably not your dream job. But you’re dealing with hungry people who just want a decent experience before eating.
The burger? Solid. No fries — too risky for me.
Please don’t skimp on napkins, and maybe train order takers to be a little nicer.
Make Whataburger great again.
… moreJohn Bretschneider
Ordering from the app ahead of time is awesome! Staff are always super nice. Also, the only restaurant chain in the Universe where you are 100% guaranteed to receive hot fries! (Note, if you hail from a far away place, maybe toss some ketchup on your burger. They only come with mustard and it’s an acquired taste for some.) The ketchup is so good you can buy it in grocery stores!
… moreBrandon Thompson
Didnt receive sweet n spicy burger, went back inside, asked them to fix it, they just put in another burger. Fries were essentially noodles with how soggy they are. Will not recommend coming here.
… moreMike Maddox
Locations always busy and slow but it’s Whataburger so I’m not complaining about being slow it’s worth the wait but when I order a Large coke and the new guy they have outside messed up and made it a small then the Hispanic lady at the window,who is always here when I come, tried to hand me a small coke I told her I ordered a Large she said well he charged for a small I said ok I’ll pay the difference she closes window for 2-3 minutes and comes back to he charged you for the small. So AGAIN I tell her I don’t care what he did I’m willing to pay I DID NOT order a small. What’s the problem here!!! Listen to people when they tell you something especially when they tell you they are willing to pay the difference. ♂️
… moreJarvis McGaskey
Great punctual staff, they run a tight ship and do right by the customers. The lady in charge holds everyone accountable. I am definitely satisfied with my experience and I see why this location has so many awards. Keep up the good work team!
… moreMary P
After voting in the West Gray area, I stopped for a meal at Whataburger 271 on South Shepherd at 2:10pm on Tuesday, Feb 24,2026. I drove up, they never responded; I had to ask is anyone available? A guy answered once he heard my voice. He had difficulty getting the order right. So I drove up to window and woman asked if we had two Whataburger and fries, but did not ask the details as we ordered them. She said she would bring out….30 minutes later a woman with no concern for what was in the packaging handed us the food. We did not get what was ordered and the food was cold. The service was awful and at a time of day after lunch crowds and before schools are out, there is no excuse for this type of service!
… moreJoseph Schreiber
Skimped me a whole beef patty on my burger – I know beef is expensive now, but this is BS. Ordered a Sweet & Spicy Bacon Burger Combo on Doordash. it arrived with one beef patty. Said burger comes with two patties. I can’t believe that an employee forgot how many patties come on one of the most popular burgers they have – that has been around for years. No, price of beef seems to have got them to reduce half the beef on the burger. Didn’t charge me less or anything. Not ordering from this store again.
… moreJa Tavia Stoot
Britney was amazing! Very kind and welcoming and was training someone at the same time. Her positivity really made me happy to see and the energy from the manager working with his team was also great to see happy environment and clean. Fresh hot food!
… moreF R
This was one of the well taken care of Whataburgers that I’ve visited and can state that their customer service was phenomenal! From the cashier, Nehemiah, having such care for his customers to help them with their orders and even assisting with giving me the restroom code to enter, even up to the Manager, Ms. Francis, taking it upon herself to go above and beyond and allowing me to get my phone charged in an alternate wall outlet as the one that was in the dining area was already taken. Mind you, this was during Thanksgiving and she was an extreme blessing to me specially with low battery and needing to charge my phone while I ate! Awesome team this Whataburger has and a great place to sit back and enjoy a meal.
Again, thank you so much Ms. Francis, you did an awesome and outstanding job in helping your customers who are dedicated to Whataburger! I’ll visit this Whataburger whenever I’m back in the Houston area.
… moreJacklynn Gullett
I love whataburger, but this one is just horrible. The poor kid taking our order was the only nice thing. 2 kids that work there placed an order just before us, so we waited for them to figure out the tap to pay. The same 2 sat near us and must have ordered everything off the menu. They ate like feral animals.
Our food was lame. The buns were soggy the fries were limp and cold. Nothing tasted fresh. This use to be our go-to whataburger. Not anymore
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