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Since 1994, Wetzel’s Pretzels has been serving up hot, hand-rolled soft pretzels made from fresh dough and baked to golden perfection. With 340+ locations, we’re your go-to spot for fresh-baked snacks, mall treats, and pretzel perfection. Stop by your local Wetzel’s Pretzels in Palo Alto, CA for buttery pretzels, pretzel bites, and icy lemonades. Always hot. Always craveable.
Handcrafted pretzels come sweet or salty at this chain that also offers hot dogs & specialty dips.
Hours
| Saturday | 10 AM–7 PM |
| Sunday | 11 AM–6 PM |
| Monday | 11 AM–7 PM |
| Tuesday | 11 AM–7 PM |
| Wednesday | 11 AM–6 PM |
| Thursday | 11 AM–7 PM |
| Friday | 11 AM–7 PM |
Address and Contact Information
Address: 660 Stanford Shopping Center #228A, Palo Alto, CA 94304
Phone: (650) 328-1828
Website: https://www.wetzels.com/
Order and Reservations
Order: Order online
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Last Updates
Reviews
Debbie Hernandez
Ernesto did a wonderful job personalizing the service for our pretzel purchase! He was very kind and patient and knew his products and gave us recommendations. The pretzels were good and the line was very short. It’s nice to get an old-time pretzel you don’t get fresh ones very often anymore.
… moreMansur Malikov
Brutal service from Alejandra B.:
She left the counter for three times, without assisting and explaining about the product they have in front. Zero smile. Refused to give a free tap water to children.
Rude, unpleasant, disrespectful.
… moreShe left the counter for three times, without assisting and explaining about the product they have in front. Zero smile. Refused to give a free tap water to children.
Rude, unpleasant, disrespectful.
Grace Davis
I just experienced a flagrant health code violation at this store. The service isn’t awful, but definitely isn’t great, they frequently close early with no sign, just a locked door, and good luck if you want a cheese pretzel because they don’t prepare them in advance and you’ll have to wait 10-15 minutes, but none of that prompted me to post a review before.
I asked for a cheese pretzel. After quite a bit of back-and-forth with the cashier to explain that, no, I don’t want a pretzel with cheese dipping sauce, I want a pretzel that actually has cheese on it, and being told that it would be at least a 10-minute wait, I decided to just get a plain pretzel. She handed it to me in a to-go bat without asking, so I had to hand the now-used bag back to her to throw out – so wasteful! I’m so used to being asked if I want salt or no salt that I didn’t even notice she hadn’t asked until I bit into the pretzel and it was completely dry and plain. No butter, no salt, nothing. I asked if I could get one with butter and salt and she just plopped the partially-eaten pretzel down on the prep station, brushed it with butter, and added some salt. I didn’t necessarily need a new pretzel, and I’m not mad that I didn’t get one, but I know from working in food service that you can’t just take partially-consumed food back into the kitchen because it’s unhygienic. Now my saliva is all over the prep station and the butter brush. So nasty. God knows who else’s spit my food might have touched if that’s how they handle things here.
Update: I try to avoid going here, but I was really craving a pretzel today. This time, the girl at the counter was on her phone, and I had to say “hello” loudly four times to get her attention. She seemed kind of pissed that she had to help me during our whole interaction, and she didn’t offer me a receipt. I guess I take back what I said before about the service not being awful.
… moreI asked for a cheese pretzel. After quite a bit of back-and-forth with the cashier to explain that, no, I don’t want a pretzel with cheese dipping sauce, I want a pretzel that actually has cheese on it, and being told that it would be at least a 10-minute wait, I decided to just get a plain pretzel. She handed it to me in a to-go bat without asking, so I had to hand the now-used bag back to her to throw out – so wasteful! I’m so used to being asked if I want salt or no salt that I didn’t even notice she hadn’t asked until I bit into the pretzel and it was completely dry and plain. No butter, no salt, nothing. I asked if I could get one with butter and salt and she just plopped the partially-eaten pretzel down on the prep station, brushed it with butter, and added some salt. I didn’t necessarily need a new pretzel, and I’m not mad that I didn’t get one, but I know from working in food service that you can’t just take partially-consumed food back into the kitchen because it’s unhygienic. Now my saliva is all over the prep station and the butter brush. So nasty. God knows who else’s spit my food might have touched if that’s how they handle things here.
Update: I try to avoid going here, but I was really craving a pretzel today. This time, the girl at the counter was on her phone, and I had to say “hello” loudly four times to get her attention. She seemed kind of pissed that she had to help me during our whole interaction, and she didn’t offer me a receipt. I guess I take back what I said before about the service not being awful.
Wen
The young cashier girl was very rude and impatient, she didn’t know how to listen and how to talk with customer. It was the worst experience I ever had with Wetzel Pretzel stores in past years! She definitely needs some training for the job or she needs to find another job.
… moreMonique Graves
I’ve gone to the Stanford location a couple of times because it’s close. I like the cheese and jalapeño. This is a pretzel that they don’t make when I ask it’s as if I am brother the staff. The cashier is both taking payments and prepping the orders. When I visit the Hillsdale store they have jalapeño ready to go.
… moreKyle Yoshida
If you like lukewarm, soggy pretzels from a dimly-lit, musty store, then you’re in luck! This is ur place to go! I came here and got a normal pretzel along with some of those hot dog pretzel bites on a weekday around lunch time. It was super empty. Those hotdog things tasted like they were left out for a week or two and the pretzel mustve been a month old. I dont know. It just doesnt hold up to auntie anne’s. However, i must say that you will probably have to end up buying ur pretzel from here, because there isnt another pretzel place for miles, and stanford is out of all the other delivery radii for the other stores.
… moreMary Tadross
They hadno santitizers available. I had to ask for it. Used one pen to sign same pen yhe person before me used. The cashier did not change glove after handing me the dirty pen and served me my order with thesame dirty glove. Very disappointing and dangerous
… moreMadina V Ochilova
The cashier is so rude girl. She has to learn how to talk to customers first. I was first time here with my daughter today, and will never visit again.
… moreJesse Radin
Food is good, but they close early, or Google is wrong.
Twice I’ve come at 7 pm to see a lock on the door and no one inside.
… moreTwice I’ve come at 7 pm to see a lock on the door and no one inside.
Brian Matic
Don’t buy here. They charge for cups of water. This is after I bought 3 dog bites.
… more